US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very simple experience.
We love the fridge. It was delivered in perfect condition. We ended up ordering a dishwasher a few weeks later and are waiting on that. We're happy so far and saved over $300 off the best price in the big box store.
The order process was nice and easy.
Great communication skills on their web site chat rep.
Reasonably fast shipping.
As for the product, so far, so good.
Seems fine and good price, would have like to have the items sooner.
We already purchased a beverage cooler and we love it. This one is going into one of our other offices.
The products seem to be fine. You get what you pay for, they are not top of the line products. I had to send the range back the first time because it was all smashed up. A week later a new one came, this to had dents in it but were on the side so I accepted it because I didn't have time to wait another week or two.
US Appliance Order # 32U*******
Web site easy to navigate.
As part of my order I paid the extra $99.00 to have the appliances (GE Washer & Dryer) delivered into a room of my choice. The delivery driver informed me that because of the COVID-19 social distance guidelines that they were instructed to deliver to the drive way outside of my home. They were very courteous and did a good job, but I would expect that US Appliance will refund back to my Visa card the extra deliver to a room of my choice $99.00 fee/charge that I paid for but was unable to get.
I did document this on the delivery bill of lading that I signed.
Let me know if you need any additional information.
Thank You,
Mark Dunham
322 Cobalt St
Salmon, ID *******
Cell # *******611
My shopping experience was great. The products are very well detailed so what you see is what you are getting.
FedEx left the appliances in the rain and there was a dent in the back of the washing machine but I'm not going to complain. It was during the quarantine and I was grateful they showed up
Good
You need a method to accept your US Appliance credit card by Synchrony Bank. It is not a Visa or Master Card...no expiration or security#
Fix that, otherwise you have to call in the order.
Just what I was looking for.
Easy shopping, good value, quick delivery
Haven't opened the box yet as our project is on hold from the COVID lockdown but assuming good things!
Great except conversion kit for the range. But have since order and they are shipping out.
Quick an good priceing,, Very good to work with, I will let other know were to go for their needs. Thanks Again. For everything
Good
So far the experience has been pleasant. The selection and price is very good.
Your site offers quicker delivery than regular stores. This is an important factor in a big family.
Excellent selection, website easy to navigate, good pricing, only negative I would note would be the length of time from purchase to actual delivery.
But overall a good experience.
First time buy a major appliance ( refrigerator) online. Company was very easy to deal with. Staff was friendly and competent on phone with had answers to any question you might have. Delivery was on time and communication again was very good. I would buy again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members