US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order. Very responsive customer service. Thank you.
Have what I want and it is easy to order.
This refrigerator is an anniversary gift to our son and his family.
They selected it - looks like a grat appliance for the money.
Ordered a Weber Summit grill center model *******, they sent a leftover from 2 years ago model *******. The salesman assured me it was the latest model but poof. They sent me the old one sitting on the shelf granted it was new but it sat for 2 years. US appliances answer if it breaks call weber
Beware they really dont care they want one shot customers and dont care if you return.
The pallet was broken upon arrival. The driver said he had to take the pallet off to deliver a previous order. The stove had a dent in the side, something I could pull out. I didn't want to refuse shipment, my old stove was already removed!
All ok
I might rate better once I receive the item
Very easy to use.
We have purchased several appliances and have been very satisfied but when we ordered our dishwasher there was a power cord listed with it and it was strongly suggested that you order this cord si we thought the dishwasher did not come with said power cord so we ordered it, the cost was 29.99, when the dishwasher came it did have a power cord. When we asked if we could return the power cord, it was a restocking fee, required insurance plus the postage which figured out to be more than the 29.99 we paid for the cord, so not real happy with customer service
Easy to do, chat did help with the decision to purchase
No problems and was easy
This is the 3rd appliance I have purchased from US Appliance. I love the selection and prices.
Easy of shopping. Price
Excellent delivery time, 7 days! Was told 7 to 10! Well packed. Thank you!
Good experience good prices. I would recommend to anyone
Quick and helpful looks like what I need for my small business...now delivered and works and looks just fine
Great prices offered by a no-nonsense supplier with a straight-forward website.
Great all around TY so much!
Delivery took a little over 3 weeks. With the corona virus going on and ordering a 'special order' GE refrigerator, it was expected. However, when I was inspecting the item right off the truck it looked fine so I signed the waiver for the truck driver. My son ran up and grabbed the large sticker on the side of the box and it revealed a large dent underneath! The box was completely torn apart underneath an intact, perfect sticker! It was an obvious attempt to cover it up! I don't know who's to blame for that (delivery truck or US appliance) but I did receive a $200 discount for it. I wasn't willing to wait another 3 weeks + for another one. Buying one from the local store would have been special ordered and taken the same amount of time. It stinks that you pay so much for an item and now have to cover up a dent with paper.
Easy product selection and checkout. I purchased a gas cooktop and it was delivered to my house within the specified time range. Delivery company was efficient and good at communicating regarding delivery and the cooktop I purchased is working great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members