I've been shopping from UO for years, however the last two year I had a baby and didn't have time to shop like normal. I just got off the phone with a customer service manager that had the need to remind me that I haven't shopped in the last two years and I have only made one purchase last April. I wanted us my 20% off on my purchase, but they were telling that it's unacceptable. However I have always used my 20% off on all my purchase.

They lost a customer... not a valued customer obviously

Tried to order on UO website for 2hours and they finally cancelled my order without giving any reason When I called customer service they said that UO needed 2-3business days to investigate afterwards they will reach out to me to let me know if I can buy from them as if it was a favor! Tried to talk to a supervisor to understand what was this issue (obviously not my bank account and never had any issue with any company before) but it took me 2 calls and another hour. The answer I received is: 'I can assure you that it's not because of your nationality'? Which originally didn't even cross my mind. Supervisor was really helpless and has supervisor attribute only the name. I am very surprised that a Company like UO treats honest and fair clients like that with such an inefficient way to treat technical issues (2-3 business days?) and such a poor customer client service. Even weird that UO communication service doesn't try to stop the effects of such a disaster communication on client!

Please don't buy from this site their hoodie is made very poorly and the site over charged me and Had the audacity to say no refund after I paid $200 for a poorly made hoodie the nerve of them and urban outfitters yall use to be better now you affiliated yourself with sites that make poorly made clothing and I can't even get my refund back

DO NOT ORDER ONLINE. I ordered a pair of shoes from urban with my visa gift card, and gift card to urban outfitters that i had gotten for christmas. I then received an email telling me that the order could not be confirmed because my credit card holder had not confirmed the purchase. So i called urban outfitters customer service, and I was on hold for atleast 45 minutes. And then finally when i got helped, the woman was trying to be helpful but just didn't know how to work the system. She proceeded to tell me that my purchase had been fully refunded, but in reality she had only taken off 30$ and had canceled my purchase. So i ended up paying 30$ for nothing. Thanks urban outfitters ((((((((((:

I placed an order on Boxing Day (December 26th), and had to get in touch with customer service on January 5th because I hadn't received any tracking information. I got an email on January 14th saying that they cancelled my order and my card was refunded. Got back in touch with customer service saying that I didn't want to cancel the order. They offered no additional options and didn't reply back to the rest of my questions. This experience was awful.

Recommend buying items online from a different retailer. If you see something you like on this site do a search on google and order elsewhere. They shipped me the wrong snow boots. I even paid for 2-day shipping. When I called they told me that they can't send me the correct pair until they do a 72-hour investigation on why they sent me the wrong pair. Is that not the dumbest thing you've ever heard? They are in the wrong and yet they are delaying my shipment further as if to punish me? I asked if the order I had placed was in stock and the lady on the phone said yes. I asked them why can you not send me the item I ordered and paid for? I paid for rush shipping for a reason... all I get is an apology and that they can not do anything about it.

Customer Service is terrible and practices need to be revisited and reevaluated here. This is not the kind of place you can order online from. Either go in store and buy your items or don't buy from this place at all.

I've been shopping here for a while now and Ive really liked their wbesite and found it very easy to use and useful! I love that they added an option to select a store the product you are looking for might be in so you can literally go in and purchase it yourself if it is close enough and it also tells you how much is left in stock! They always have good deals on their website too. Highly recommend checking out their online store and a store near you :) its a bit pricey but the qualitity is worth it and they have cute little nic naks laying around all the time for great prices even some cute little pieces to wear :) there is something for everyone and they sell high end brands for good prices :)

Extremely upset with Urban Outfitters. My mom ordered a VERY beautiful and VERY expensive head board from Urban, and it was going to be my big Christmas present this year because I was redoing my room. My mom texted me one day and said that the order was completely cancelled and they were discontinuing the product after paying and getting the arrival date of the headboard. Hopefully this is just a one-time thing for Urban because they have the CUTEST stuff... but I am really heart broken :(

I had the most pleasant experience at Urban Outfitters in Martinez, Ga. I had an employee, I believe her name was Stacie she was so polite and helpful. If all employees were like her I would recommend Urban Outfitters to any and everybody.
Thank You again.

I pre-ordered an exclusive LP the day it was announced and of course 3 days before shipment they charged my card but didn't ship anything. I check the website and it says "back stock". The item page doesn't exist anymore and I'm so shocked that they took the money but didn't ship anything and have no plan to. I called they're "customer service" to get someone telling me that I will never get that item. I still can cancel it but come on you can't do a simple pre order. Extremely bummed out I couldn't get the product and now I have to pay a scalper on eBay much more if I want the same product.

I ordered three items for my daughters Christmas, they cancelled my first order, couldn't provide a reason of why and didn't notifying me. I ordered again, didn't come, contacted again stated it was on hold for fraud reasons and was going to be cancelled. Which didn't make sense their was no fraud. Ordered the same order for the third time with rep, asked for second day shipping due to Urbans errors only received record player. Then few days received sweater. Never received Hozier record. On Christmas, my daughter opens record player which was broken and sweater had a hole in it. Never received record. I drove an hour and half to exchange items. I was charged more for the exchanges (didn't give sale price) even with all the hell I already went through to order three items. Still have not received record. Cancelled it today. This is the worst experience I've ever had with a company.

I ordered a product from Urban outfitters online and it was "lost in shipping." I tried emailing them but was told they couldn't find my order. I called and was told they were sorry and they would expedite the shipping. I called back a few days later and no one knew about that. I called several days later and got the same response. I still haven't gotten the item i ordered from them and no one will promise to ship it! They took my money, so this really borderlines on fraud. I will obviously never buy anything from them again.

I ordered online at Urban Outfitter and my items went to the wrong address due to their system error as it prompts you to select the verified address and then I realized later on, the items went to the wrong address, I promptly contacted UO via chat and phone number, both reps told me to just suck it and "not our responsibility for delivered items." ANd, the phone rep became so belligerent and started yelling! So I'll be filing a dispute so good luck if you have a missing package because they do not take responsibility and they told me to go "retrieve" from the other location as I had already told them I went to the other location and nothing and they wont refund due to their own system error! Bunch of crooks and spoke with a "supervisor" Jolanda and she goes, "we wont be refunding a web order." WTH, most orders are web orders! They need to be sued!

I bought a fujifilm instax mini 8 in a UO store and paid 105. The film I bought cost 30. When I came home and looked online to order extra film I saw that the prices for a camera are usually around 60-70. The film is around 20-25. The fact that I paid 105 instead of 60 makes me feel betrayed. I work hard for my money and I'd rather not spend it on unnecassery things. This is the first and last time I buy something in Urban Outfitters.

Shipping box damaged, goods not in new quality, i. E packaging all bent and torn, these items are gifts and look pre=owned. Emailed several times, no response after 5 days..

I ordered an item on the 28th of august. It has ''arrived'' on the 17th of september according to the tracking number. I checked every day if the package was there and it never ever arrived. I tried to contact Urban Outfitters on facebook, on email, and there was no response until the 27th of september (exactly 30 days after the order).

They said the carrier confirmed the arrival of the item and because of that, they could not do a missing package investigation. Then I responded, and another person told me they would refund me. The refund never arrived! So I contacted them again, and again and again. Some of them would say they would refund me, and some others would say it's too late to start an investigation because there's a limit of 30 days after the order or something... I'm still trying to get that $#*!ing 100$ refund (I'm a student, I can't just throw out 100$ out of the window because you are an $#*!?) They are $#*!s. Never buy from them.