Next day delivery costing £5.99 took *9 days* to arrive and came with a sale label £8 cheaper than the price I paid! This company does not deserve to be in business any longer.

Ordered a package on the 12th and received a e-mail confirmation stating that I would not be charged until my items have shipped and I was deducted the funds but every single time I check my order status it says "has yet to ship". Getting in touch with anyone that works for their customer service is a total nightmare and not to mention that UO chat bot is completely useless! Will never be giving them any of my business, I will be filing a dispute with my bank to get my money back & I will be filing a complaint with the BBB. You guys suck!

First time shop here and also last time as well. They sent me a used pair Birkenstock with no box and it took 3 weeks to arrive. Worst experience ever

This Company has the WORST CUSTOMER SERVICE EVER! I ordered three items that took forever to even ship out. Snail speed shipping. When I finally received the items they were cheaply made, overpriced and fit incorrectly, I returned the items in the packaging provided with tags intact. It is now over a month since order was placed, verified returned (by phone after a loooooonnnngggg wait time because tracking information is useless) and still no refund. So completely disappointed. :( I would give no stars if the site let me.

I was expecting to get new shoes within a week, like most online shipments. I put it on fast shipping or whatever and 4 weeks later- no sign of my shoes. WHAT THE GODDAMN HELL. I called customer service, and they said it will be here in the next few days- Ièm so disappointed and it would have been faster for me to fly into the city and get shoes from a store down there. I am so unimpressed with the service right now but all I want is new shoes

My order arrived and it wasn't complete but it was showing that everything was delivered, chat With customer service on their App and they were supposed to call me and never did, so I emailed twice and never got a response when I called they told me to wait for 15days after order date but it pst and no email or call so instead they reimbursed me but no email to let me know or anything and the shoes I didn't get are still in their website so I called to see if why they didn't advices me about it and the customer service was the works even after I explained the guy asked me what was the issue? Are you kidding me! Haha never again! And btw they done it he same to me before were they refund money without a notice but didn't really care until this time I noticed how bad they handle it

NEVER ORDER ONLINE! I ordered once before and was told my item was on back order cool I'll wait, weeks later nothing! I come to find out they were never getting the item back in stock! I tried stupidly once again to order online, I found the shirt I wanted in a store hours after I placed my order online. I contact UO asked if I could cancel my order. I was told my order was to far along to be cancelled. I checked my order status the next day to see if it shipped and NO I see "back ordered"! I called right away and was told there was an error in the system and my item was not in stock and they would not be restocking the item! I ask the rep to check if any store may still have it, but no of course he couldn't because "their system was down"! Urban Outfitter needs to get a new "system" and their $#*! together! Do not order online! Always check in stores first and drive! Do not take a chance ordering on their crappy site!

I purchased a pair of black trousers to be shipped to Korea. Aside from the $30 shipping fee to ship internationally, the item came around a month later (when it states around 1-2 weeks) Was VERY disappointed to find out that wrong item was shipped (Camo print trousers came) in which I promptly emailed them. Got a response 3 days later for the CS to insist that the right item was shipped. I sent pictures 2 days ago to prove the items were wrong and has yet to get a response... I shop online alll the time and this has been the WORST experience. Better stick to great sites like Shopbop, Amazon, Revolve, Asos!

If you are ever planning to order something from UrbanOutfitters online, plan WAY ahead. If you call to question your order status that hasn't arrived in the time advertised, you will get a million excuses (non of which involve them directly). In an effort to correct an order that NEVER came, they offered me a free NEXT day delivery to be sent. Turns out the NEXT day order was "shipped" on Thursday, it is now Saturday, and they have told me on the phone today it should arrive here Monday! I have had STANDARD shipping orders from other places make better time then that. It is a REAL joke! Buyer beware! The lady today did admit the original order was never shipped out from their warehouse. Did she offer me any deals to make up for THEIR mistake? NO not even a sorry!

I found urban outfitters customer service horrible. They did not help with one thing, and had so much attitude when talking to me. I ordered something online to pick up in store, it said it will not charge my card until pick up and it charged my card for that order twice. 5 days later after two phone calls with them they will not cancel the second charge and says for me to wait and on August 14th it will be canceled, I called a day after the 14th cause it was still there and they wouldn't cancel it and said to wait another day. I have a debit card so now I'm just in lose of 70 dollars that they took when right away they should cancel the second order and give me my money back, I can't wait days to have my money back it's a debit card and I need that money. So rude.

TERRIBLE customer service and the WORST online shopping experience.
I placed an order from the website as i had done before, believing I was on the Canadian website and the price was in CAD dollars. The order goes through and charges me in USD. So instead of paying $171, ill be paying nearly $300... the same items on the candian site came to $185.
Been trying to sort something out, as it was a mistake that i somehow ordered off the American site. Just GOING IN CIRCLES with these guys. Not helpful AT ALL. So now I have to return the items, get a refund, then reorder the exact same items from the Canadian site?
After reading the other reviews i doubt I'll even get a refund! So unhappy!

Don't order from UO website. I've got some issues about the shipping and was the first time I didn't get any help. I'm shopping online very often and it happened some isuees but normally everybody are trying to help. Witn UO you have to wait few days for an answear and the people working there are rude, incompetence and just don't want to help you! I loose a money and the jacket I bought because they mistake my adress! Was the first and the last time I use UO website!

LOOK OUT FOR EXPRESS CHECKOUT! IT WILL COST YOU $40 US and it should be free to Australia if you spend $50 US or more. I did contact them a few times to query this and they are unable to cancel order once it is in the works. The big shame is that no order confirmation was sent so I was not aware until I checked on line in my orders history. There needs to be a better system of response to emails, I feel, to us in other countries because we get nervous that we are being ripped off! I must say that the phone support was pretty good however no budging on cancellation even though I had purchased a second pair of the same shoe by accident. They did refund the $40.00 for postage though so KUDOS for that and I think it is free to post back and they will refund as they do not do exchange to over seas minus a $5.00 service fee! Slightly rude as it was their Balls up that made me reorder! Mustn't grumble as it is a pretty cool site for bits and pieces. SIGH. Slightly disappointed!

If you are going to order something through urban outfitters, I recommend that you call to place your order and insist that you will only order if they ship through UPS. They use Lasership, which is absolutely horrible. They have had my package since July 22 and it's Aug. 3rd and I have yet to receive. Urban Outfitters were nice enough to reship a new order at a discounted price and overnight it through UPS-BUT they made the same stupid mistake of shipping it out without my apartment # which caused the problem in the first place. Needless to say UPS was unable to deliver and 3 weeks later, I still DO NOT have my item! Superfrustrating!

I have never had a company refuse to either give me the items I paid for or my money back. They shipped the items to the wrong adress eventhough I entered my current address which is how they billed me. I noticed they shipped it to the wrong address and I called them and ups and they just had to give my actual address to ups but they refused. I told ups to return packages. I now and 300$ down and have zero items to show for it and they just said file a police report or call your bank. They are the worst company I have ever dealt with.

I ordered a crosley record player that my wife really wanted for our anniversary that showed in stock and paid for 2day shipping since I was going to be out of town for business on out actual anniversary date. Order showed that it would arrive on Wednesday October 10th. Afternoon of the 10th I called to find out where item was and SURPRISE! Item was on warehouse back order, I informed the woman that the website said noting of back order or limited availability and subsequently cancelled the order. Would appear that urban outfitters is not a very solvent company, smells very much of a company which tries to presell items and use the customers cash to fund orders. They eliminate expense by not stocking until they've been paid for items, No stock = no overhead. Would have given a "0" star review if possible.