I purchased 6 items from Urban Outfitters for my partners birthday 3 weeks in advance as it stated 'up to 12 days' for international shipping (to Australia). For some unknown reason, 5 items were shipped together and 1 by itself the day after. 10 days passed and the tracking wouldn't show any information for the 5 items, only the seperate one. I emailed asking if they were both definitely in transit, which they assured me so and to contact if they don't arrive after the 12th day.
Of course, the package with 1 item arrived.
When I contacted them about the other 5 items, I was told that some mistake had occured and it had never been shipped in the first place! They told me it would be reshipped and waive the express shipping as compensation, only two days later to receive a notice that I had been refunded, which they blamed on a computer error.
So I had to reorder everything again, for them to tell me 'Sorry for the misunderstanding but we cannot waive the expedited shipping fees'. Mind you this is over at least 30 emails of being juggled around more than 15 "customer service" employees.
They offered me free standard shipping, which made no sense whatsoever as I already had free shipping from (stupidly) spending a few hundred dollars. YOU CANNOT PROMISE ONE THING AND THEN GO BACK ON YOUR WORD.
They disregard absolutely everything you ask or state, I highly doubt they even grasp what you are initially asking them in the first place, especially when asking for a contact number or management email. It's now been nearly a month and I'm yet to receive my items, and a phonecall or email from management.
Totally not worth it, very very dispointing.

Leider sehr inkompetent. Die Ware sieht komplett anders aus als auf dem Bild. Habe über 2 Wochen versucht jemanden über Mail zu erreichen, leider erfolglos. Auch am Telefon sehr unfreundlich und unproffessionell. Werde hier garantiert nie wieder Bestellen. Bin seit Ende Oktober damit beschäftigt etwas zurückzusenden, jetzt ist der 6. Jänner!