Dee T.

Don't buy from here! They are quick to charge your account, send an email they have your order. Then when you don't hear anything you email, nothing in 48 hours, call and nothing. My daughter probably won't get her Christmas gift.

I ordered three items for my daughters Christmas, they cancelled my first order, couldn't provide a reason of why and didn't notifying me. I ordered again, didn't come, contacted again stated it was on hold for fraud reasons and was going to be cancelled. Which didn't make sense their was no fraud. Ordered the same order for the third time with rep, asked for second day shipping due to Urbans errors only received record player. Then few days received sweater. Never received Hozier record. On Christmas, my daughter opens record player which was broken and sweater had a hole in it. Never received record. I drove an hour and half to exchange items. I was charged more for the exchanges (didn't give sale price) even with all the hell I already went through to order three items. Still have not received record. Cancelled it today. This is the worst experience I've ever had with a company.