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Utah
1 review
5 helpful votes
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I've been hiring freelancers for many years with my first full time freelancer in 2007. I've used all of the platforms and really liked Elance before they became (or merged into) Upwork. I can't see Upwork being a good solution for hiring freelancers in long or short term situation unless you just can't find the talent somewhere else.

My initial experience after Elance became Upwork was somewhere between horrible and bad but I stuck it out with the hope it would improve. When Upwork completely jacked the pricing up so high that it was no longer even worth it, that was strike 2.

I typically got more qualified freelancers through Upwork than others but with the new pricing and absolutely HORRIBLE customer service in the last few months, that is a huge strike 3.

Much higher prices with much worse service = I am happy to terminate all work through Upwork and use another service.

Date of experience: March 26, 2017
Ukraine
1 review
7 helpful votes
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Better to avoid trusting them, they take 20% for nothing.
Can't even protect my work from a cheaters. Who looking
Many times I do the work, spending my time and resources - but client take results and escape without payment under upwork protection,
Upwork never listens to reports about suspicius hirers, even allow them return their deposite.
It's just wasting time to build profile and look for rating there

Date of experience: September 14, 2020
Sri Lanka
4 reviews
12 helpful votes
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It is pretty unfortunate that oDesk and Elance merged into this garbage called Upwork. I used to like working in the former sites, but this has turned into an abominable place. Extremely rude policy and customer service, demonic algorithms, and a place for spammers without any qualification to work in their fields.

Date of experience: October 4, 2017
Robert S.
New York
1 review
9 helpful votes
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Was a member of elance.com for ten years, made over $100,000, then switched to UpWork due to merger; been with UpWork 2 years made only $2,500. Then last month, they contacted me to certify my identify via video chat. Told them that wasn't going to happen; they froze my account and as far as I'm concerned that's the way it's gonna stay!

Date of experience: February 14, 2017
Florida
3 reviews
6 helpful votes
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I'm not happy with Upwork polices and rules. Working there for a 5 year as a freelancer at Odesk. But after updating to Upwork. They changed many rules. And that's why lot of freelancers are leaving this site. Odesk and Elance was best. But this is not good at all. Increasing fee day by day.

Date of experience: July 18, 2019
Washington
18 reviews
32 helpful votes
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Some Hidden Gems
November 19, 2018

I found my web dev on Upwork and now he works full-time for me. That's the good news, it took about five tries to find him and one was a pure scammer. It's a caveat emptor world and if you're naive you'll most likely get burned. That said, there is some strong talent on the platform. Key to getting full value is to move your provider to a private platform and avoid the fees.

I used Elance for about 8 years before Upworks bought them out. Platform seems about the same. For the record, I've had my most luck with Eastern European coders and have had no luck with Indians and Pakis. The Russians can be hit and miss, I sense the stench of scam when I work with most of them.

Date of experience: November 18, 2018
California
1 review
6 helpful votes
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I make a living here
November 3, 2016

I have used Elance and now Upwork for past five years after quitting my corporate job. I am able to make a comfortable living and have never run afoul of their policies like many of people on this site.

Date of experience: November 3, 2016
Georgia
1 review
19 helpful votes
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Very disappointing
November 15, 2019

I hired a freelancer that billed over $4K and then ghosted me. Dispute went to mediation per Upwork policy but nothing came of it because the freelancer choose not to participate (I think he got kicked off the platform although I am not sure). Bottom line, I have no deliverable, am out of $4K, and the mediation process yielded nothing. Very disappointing.

Date of experience: November 15, 2019
South Carolina
1 review
0 helpful votes
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Game Changer
December 10, 2020

Upwork has changed the game for me as a designer. Their platform brings excellent clients from around the world directly to me. They provide advice, protection and the largest pool of high quality projects for me to consider. Sincerely, Upwork has changed the way I work.

Date of experience: December 10, 2020
Croatia
1 review
0 helpful votes
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Great opportunities
November 21, 2020

I love my first month working with Upwork. It is a relaxing and collaborative environment. The demand for work is high and the pay is pretty fair. Clients and way of communication is easier than ever, also way to apply for job/project is a great one.

Date of experience: November 20, 2020
Oregon
1 review
4 helpful votes
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Cant even get started...
October 26, 2017

Contact support. All they did was reactivate the same system. So i asked them to do it manually instead. They responded saying THEY couldnt verify it either and need more docs. I looked at the doc list and the first thing listed was MY ID! The same one no one can verify, even though it says OREGON across the top and has my name on it. Ive emailed back saying that im not moving forward to find addtl doc till they can assure me that my id wont be a problem.
If i had another form of id, i wouldve used it. For an easy app, this sure is complicated.

Date of experience: October 26, 2017
Serbia
1 review
17 helpful votes
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You could work through UpWork for 10 years and contribute tens of thousands of dollars to their profit and they could lay you off forever in a heartbeat based on their policy (after 10 years) or based on a whim of your employer who falsely reports you. If you built your freelance business solely on UpWork platform YOU ARE SCREWED my friend.

UpWork is just another example of evil corporatism. The fact that they make money out of connecting workers with employers for hard cash does not make them any different from weapons producers or oil companies.

They represent the evil nature of corporatism. They care only about their profit.

Date of experience: November 19, 2018
North Carolina
1 review
13 helpful votes
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Yes, there are people who are trying to scam you here, just like any other freelance site. Yes, there are people who want to pay too low. You don't have to accept those offers. I put it offers with maybe 30 places, only got a couple answers, because I want a good price for my work. The last person who hired me ended up having a lot of work for me. I write questions for him, they take 5-10 minutes a piece, and it pays $5 a question. So, I'm making 30- 60 dollars an hour with this client. He has been very professional, very available, and I haven't had a rejection or a problem with pay. I have a full time job, and this is still easy enough to make an extra ~500 or so a month. Sift through all the bullsh*t and you can find some great work on here.

Date of experience: January 27, 2016
Australia
1 review
10 helpful votes
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RUDE!
March 27, 2017

My partner joined up work as freelancer and received 5 starts for every job he did. He applied for multiple jobs and wasn't contracted to all of them so upwork indefinitely suspended his account saying that his skills weren't good enough! What the. That's disgusting, no support for freelancers, my partner is a graphic design student and charged bugger all for jobs he just didn't get contracted to some because he aimed too high, if he knew up work would do this he never would have applied for high skill jobs even though he actually is highly skilled just didn't have enough proof, this website is a disgusting discriminating piece of work! Very angry.

Date of experience: March 27, 2017
LA
1 review
0 helpful votes
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This place designed for freelancer and anyone looks for freelancer to done their project. I have no issue working via this platform and working ethic here is always come first. If you are experienced freelancer looking for real job with trusted payment, Upwork is the place for you.

Date of experience: September 17, 2020
Viet Nam
1 review
0 helpful votes
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I have been on Upwork for 3+ years now and all opportunities I've got from the platform were all amazing. Not all of them were 5 stars but everything I got out of the jobs (experience, skills, training, knowledge,...) were priceless. Kudos to Upwork and their amazing staff.

Date of experience: November 5, 2020
Pakistan
1 review
0 helpful votes
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The way contracts are dealt with is protective of both clients and freelancers. The UI of the site is amazing, as is the forum community. Perhaps the best thing I like about Upwork is its social media presence, which is by far the best among all freelance platforms!

Date of experience: December 16, 2020
GB
1 review
8 helpful votes
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Had 2 -3 yrs work through this site as a photographer, a few big jobs 2000$+ so was quite happy but then had one client who took forever to decide on images and suddenly my account was under review which i had no idea what this meant.
Contacted them and all they could say was the same reply over and over, complete the job and account will be reviewed. So job finished and nothing. So contacted them and within 48 hrs they decided that my account should be closed. No explanation as why they thought that just closed. I have been a pro photographer for over 20 yrs so run a professional business so for them to call my professionalism into doubt really annoys me.at least give the elancer some feedback as why they think this. Happy to take my money when i upgraded my account now complete bastards when i ask wtf they are doing this. Luckily they are less than 1% of my income but it really f**ks me off how they have treated me.

Date of experience: October 1, 2014
India
1 review
0 helpful votes
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Upwork is the best
October 14, 2020

Amongst all the platforms my all-time favorite is only and only Upwork. The client and job facility both are awesome here. Very user-friendly and high standard platform. I am proud to be a part of upwork family and this is my only source of income. Upwork fulfilling all my dreams. Thanks :)

Date of experience: October 14, 2020
RU
1 review
0 helpful votes
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I am Upwork I have been working for 1.5 years. This site provides all the tools for normal work between a freelancer and a client. The main thing is to use them correctly. I am happy to recommend this site for professionals in their field and for those who want to find these professionals.

Date of experience: November 11, 2020

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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