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Upwork

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California
1 review
10 helpful votes
Follow Sam W.
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A Freelancer threatened to hack me after I left a 2 star review to match their horrible service and attitude. I reported this to Upwork with a screenshot of the conversation and they did nothing and their account says 100% success rating. Do not trust their ratings!

Date of experience: October 30, 2017
Poland
1 review
0 helpful votes
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Upwork is a great place to test your skills. Opportunities that Upwork gives you, basically can change your life. I am a real example of it. Started with small projects to move into bigger ones. Working on Upwork it was a life changer. Fees are fair and support is always with you.

Date of experience: February 4, 2022
Nigeria
2 reviews
0 helpful votes
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Upwork makes life easier for the freelancer and the client by holding funds in escrow. It's free to sign up and you only pay a fraction of your earnings at the end of your job cycle. However, I must admit that it's highly competitive. You really have to stuggle for a while as a new freelancer. There are many talents on Upwork struggling to get the attention of good-paying clients. You just have to stand out from the competition.

Date of experience: November 12, 2020
VE
1 review
0 helpful votes
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The first time I applied to join Upwork I was not accepted for not having the necessary experience. A while later I tried again and succeeded. So far everything has turned out very well, there is a lot of competition but the Upwork service is very good.

Date of experience: July 22, 2020
Pakistan
1 review
0 helpful votes
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It's been a while I'm working at Upwork platform and so far it was a great experience. You have to prove your worth, it's hard to get a job though unless you know your capabilities and there's an opportunity for everyone to build a successful freelance career.

Date of experience: July 4, 2020
California
1 review
13 helpful votes
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My job completion score suddenly dropped despite all positive feedback. I figured it had to be some kind of computer error, so I emailed customer service.

One rep claimed it was from a job in 2015 I had agreed with the client to leave open for the possibility of more work.

Another rep claimed I HAD received negative feedback, but couldn't tell me which contract it was from or what the negative feedback was. (My profile shows zero negative feedback from clients.)

And the other reps pretty much ignored everything I said and just sent copy/paste generic responses.

And now, I just successfully completed another contract yesterday and received a full 5-star positive review from the client, and guess what? Job completion score remains the same!

All of this for the OUTRAGEOUS 20 PERCENT we pay them as freelancers! What a joke! I gave them countless opportunities to make it right, they haven't had any interest in doing so.

Date of experience: May 3, 2017
New Jersey
1 review
3 helpful votes
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Upwork is a complete is sketchy... Be careful...

They claim that you are liable if you pay without the reviewing the work, yet they allow freelancers to ask for deposit before starting work.

One freelancer took my deposit of $1,710 and did not provide any work. They basically stole my money. I complained to upload and disputed with my bank. In the end, my upwork account was suspended and the freelancer is still working on upwork waiting to scam someone else.

I have never seen that Upwork user service rules or what ever they call it until I had my dispute, then they sent it to me.

There is absolutely no protection. On top of that, the freelancer started threatening me for no reason. Yet Upwork is ok with this, unbelievable.

Date of experience: August 31, 2019
Spain
1 review
6 helpful votes
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I went through the process of creating a profile only to be informed afterwards that they were saturated with profiles of my type and not accepting more. Its annoying that there was no mention of this possibility when I set out to make the profile and that they even had me browsing jobs to get me excited to finish the profile. Then, after receiving the rejection email, they continued to send me emails about making my profile the best and finding the best jobs. So more annoyance heaped on after having wasted my time.

Date of experience: February 13, 2017
India
1 review
0 helpful votes
Follow ashish k.
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Upwork is a well-designed and well-functioning platform for freelancers and agencies to make a career. It gives you a number of opportunities to present your skills and portfolio to clients and get work remote work. I will highly recommend it to anyone who wants to make a career as a freelancer.

Date of experience: December 3, 2020
Israel
1 review
0 helpful votes
Follow Aahed Z.
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Working with Upwork helped me grow both my network of clients and helped me reach my long-term dream of having a successful agency, they have a huge number of clients that fits my niche and that's super awesome.

Date of experience: June 5, 2021
Mozambique
1 review
0 helpful votes
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Upwork| Empowerment| Sustainability
March 16, 2021

The Upwork marketplace has been a driver of job opportunities and economic empowerment, much more noticeable at this time of health crisis caused by COVID-19. It is an excellent place to work / collaborate and create economic sustainability for everyone.

Date of experience: March 16, 2021
Nigeria
1 review
0 helpful votes
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There are dozens of job sites for freelancers, but in my experience, Upwork is THE BEST. Not only is it easy to use, but they do an amazing job protecting both freelancers and clients. As a freelance Writer and Editor, I only get clients through Upwork, meaning Upwork is my main source of income and because of how their site is set up, I have been able to make a decent living off of it. They set reasonable fees and even more reasonable policies which ensure all members (both freelancers and clients) are safe and treated fairly. When money is involved, you always have things to worry about, but Upwork helps to quell some of those concerns and gives you the best opportunity to showcase your skills and find meaningful collaborations. I always refer family and friends to Upwork because it simply is the best way to get paid for your talents.

Date of experience: August 6, 2020
RU
6 reviews
24 helpful votes
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In general it's ok. I only once had an issue with them because there was a misunderstanding on their side. I logged in from a different location. They asked me to confirm it was I. I did. And then they sent me a message asking to change our headquarters location to the one I am working from. I work remotely. From home. My house is not an office. And I don't want anyone to think that our office is located in a different country because it's not true. I suppose this website is all about freelance jobs and I don't understand why they were so surprised. Moreover, each time I received a message from a different operator (usually you talk to just one). That was strange. And one of them, thankfully, was smart and stopped this nonsense, because the previous ones suspended our account for no reason and didn't cared about my arguments at all. Looked lke they didn't even read my messages.
That's good they care about safety, but there's no need in overreacting.

Date of experience: August 21, 2020
GB
1 review
11 helpful votes
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Stay away from upwork
September 9, 2016

A complete scam site. Freelancers claim to be able to complete work they can't do and they get paid even when they don't deliver! It's impossible to remove sensitive data like credit card details when you try to close the account! Don't use ever!

Date of experience: September 9, 2016
Illinois
2 reviews
13 helpful votes
Follow Shane S.
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I've only gotten a couple of jobs--in three years time.

The thing is, sites like Upwork are a race to the bottom. The latest rejection was for a higher-end photographer who wanted to pay $3/image for fairly advanced Photoshop editing, and that's one of the highest rates I've ever seen (when I get feedback, it's from people looking to pay $0.50-$1.00USD/photo.) I won't say who it was or what kind of images it was, but it's the sort of thing that people typically charge a lot more for, and for a session that runs in the thousands of dollars.

Well, that's it. I give up. I could make more money on Fiverr, and that's just sad.

Date of experience: April 1, 2016
Nigeria
7 reviews
0 helpful votes
Follow Hafsat U.
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Upwork is that platform you can use to improve yourself and your ability to pitch and write proposals. It's a really competitive space so it'll challenge you to improve yourself to be able to get your proposals accepted and subsequently get hired by prospective clients. The only downsides are having to pay for connects and the Upwork service fees. I once got paid $10, for instance, by a client but I ended up getting just $7.0.

Date of experience: July 3, 2022
Florida
1 review
0 helpful votes
Follow Will V.
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Freelancer Fraud Alert
November 16, 2022

We posted a project on Upwork over 4 months ago. The freelancer did not perform and refuses to refund the money stating he spent it and offered a payment arrangement. Upwork did not protect us instead replied that it is too late to dispute the charges, too late because the freelancer strung us along for months promising to work harder. We lost 4 months time and $4,500.00 plus the pending legal fees to fight it. Upwork has all the factual evidence and will not hold the freelancer responsible. I was scammed by the platform, we trusted the ratings and never expected to be victimized as we have.

Date of experience: November 16, 2022
Pakistan
1 review
0 helpful votes
Follow Shehzad S.
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Amazing Platform
November 29, 2020

It's an amazing platform for the betterment of career growth and awesome environment. Easily get jobs in your desire field and get paid on Upwork within a short time. It's easy to get in touch with clients. Upwork is getting better and better! Thanks.

Date of experience: November 28, 2020
Maine
1 review
3 helpful votes
Follow Elsie J.
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Good luck to you if you hire through UpWork. Once you are set up to pay your freelancer and money changes hands, it's GONE. UpWork will not give you a refund, even if the freelancer overcharges for the work done, conducts themselves unprofessionally and compromises the security of your website. UpWork says that unless the freelancer agrees to a refund, there is nothing they can do. So why use UpWork? I am not sure, as you'd be just as well off to throw your money at someone on the street corner. There is no protection against unskilled, unprofessional freelancers on UpWork.

Date of experience: September 4, 2018
Philippines
1 review
0 helpful votes
Follow Dyan F.
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During this time, it's really a challenge to secure a job that pays well and one which you enjoy. At Upwork, I was able to hit two birds with one stone. I was able to choose jobs I wanted and get paid generously in the process! I'm really grateful. I hope my journey with Upwork continues.

Date of experience: November 5, 2020

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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