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Upwork

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Jason B.
South Dakota
1 review
4 helpful votes
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Site offline again
December 6, 2017

I was trying to register as a free lancer after there site being down for hours threw out the days and figured it was safe. After doing everything I get "Planned Maintenance In Progress".
Maybe they should hire a better tech for there servers since they are always offline.

Date of experience: December 6, 2017
Jordan
1 review
0 helpful votes
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Upwork has helped me take more control of my career by enabling me to connect with clients from all around the world and giving me the chance to prove my competence through their Job Success Score algorithm.

It's not perfect and paying for connects is kind of annoying, but the benefits of the platform greatly outnumber the negatives. It's really hard to judge Upwork if you've never used it. Freelancers who find success on Upwork, love it. Upwork is just a tool, and I'm grateful for it.

Date of experience: June 26, 2020
Japan
1 review
0 helpful votes
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I started my journey a few months back with the least expectation of earning from Upwork like playing gambling. A few months later it turned out to be an important indicator of my life and a reliable source of my income.

I had a wonderful experience and had some great clients with awesome projects. With my hard work, it not only started paying off but also inspiring me more and more. Now I am much more confident on myself for handling much bigger projects and leading teams.

My utter gratitude to Upwork fpr providing such opportunity.

Date of experience: November 17, 2020
Philippines
1 review
0 helpful votes
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AMAZING PLATFORM
January 30, 2021

Thank you for this opportunity Upwork. I don't have any experiences in freelancing yet I was given a chance to earn something with the help of my skills and doing things that I love. Thank youu upwork!

Date of experience: January 29, 2021
Philippines
1 review
0 helpful votes
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A Helping Hand
September 15, 2020

Upwork has helped me and other freelancers around the world to have an income in this challenging time. It has a very user friendly website and app. The customer support is very helpful, responsive, and understanding. The community is also great. It's very informative and helpful when you have questions. I haven't encountered any rude clients and so far they are all nice people.

Date of experience: September 15, 2020
Georgia
2 reviews
7 helpful votes
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I just joined the site and 20 minutes later I get this email.

We have reviewed all aspects of your account, and unfortunately, you are violating Upwork's Terms of Service. We regret to inform you that based on that review, it has been determined that your account will not be restored. The Terms of Service violation(s) in question lead to this final decision. Please be advised that we may not respond to further requests regarding this issue.

Thank you for your understanding.

Regards,

Rose
Upwork Trust & Safety

I did not even get a chance to add details to the account so why suspend! Horrible, Horrible company

Date of experience: May 16, 2019
Brazil
1 review
10 helpful votes
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The worst site ever.
December 19, 2015

This is the worst site ever. Any freelancer I've hired from there has ruined things on my site and has cost me double to have their work fixed. Anybody can sign up and say they have experience. To prove it I signed up as a SEO specialist (I have zero experience) I was given rising talent status by upwork for completing a couple things on my profile. Stay away!

Date of experience: December 19, 2015
Egypt
1 review
0 helpful votes
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Upwork changed my life, literally. The professionalism in how they manage contracts between the two sides is top class. You feel 100% safe before starting any contract and the other side as well. Upwork makes you feel safe and secure about getting the job done without hassles. I only concentrate on my work other than anything else, which is why Upwork is considered as a perk for me! Watchout for their seminars on how to be successful as a freelancer and their lovely supporting community. Thank you Upwork and wish you all the best.

Date of experience: May 20, 2022
Spain
1 review
2 helpful votes
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Upwork has worst support system ever.

THREE MONTHS! Have passed since my application.
There is no solution to the problem with my profile.

I write more and more new messages to my ticket, but I only get "the issue was transferred to our Technical team."

I have worked with Upwork for 7 years now and have a great reputation, but now I am not getting new orders at all because my profile is not working.

Be careful when working with this company. You may one day get similar problems with tech support.

Date of experience: March 28, 2023
Pakistan
1 review
1 helpful vote
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I need help in getting back my Upwork account. It has been suspended today without any official email or any notification. I can still reach out to existing clients but can't apply for proposals. This is strange as I didn't commit any violation of the code of conduct. Need urgent help to fix this matter. Thanks in advance

Date of experience: June 15, 2022
Philippines
1 review
0 helpful votes
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Great Community
April 10, 2022

Upwork has an excellent community and way of giving people job based on how active they are on platform. They wont put too much work on your plate. Con is they are charging 20% fee on the first time client that hurts freelancer a lot

Date of experience: April 8, 2022
Texas
1 review
2 helpful votes
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Upwork... Hmmm
May 10, 2020

As a freelancer on the Upwork platform, I've had just about the most unprofessional experience in freelancing ever...

Their support sucks... to put it easy. Unless your a client or a top earning freelancer -- Upwork doesn't care about you.

Upwork has a really shabby support team that is dis-interested in your problems... They don't offer a phone number, or even basic live chat to help sort out your problems... Instead they have a ticket system which takes them 2 days to respond to. If you're looking to resolve a problem via their support, expect to wait a minimum of a week to get anything sorted out

Upwork expects to take 20% of your earnings for some unknown reason... it's definitely not for their support team... they claim it's for payment protection or what not, but I have not experienced this so called "payment protection"

If you're looking to freelance on some platform, give Upwork a pass.

Date of experience: May 10, 2020
Pakistan
1 review
0 helpful votes
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I've started working on Upwork a few months ago and it has changed the perspective on freelancing. Upwork did a tremendous job for me in finding the right clients for my skills. I wish they continue their journey like this and keep changing people's lives.

Date of experience: January 6, 2021
Georgia
3 reviews
0 helpful votes
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UpWork has been fantastic to me. It has put me in contact with multiple brands and clients who have both enhanced my portfolio while I help them bring their business visions to life. They ensure that I get paid - which is pretty hard these days - and they hold me to a standard so make sure I am producing the work I am being paid to do. The fees are there, but the profit makes up for it. It is better than working freelance and not sure if the client is going to pay. I recommend it to everyone I know. 10/10.

Date of experience: May 24, 2020
Kenya
1 review
0 helpful votes
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As a freelancer, Upwork has helped me establish my full potential in article writing. It is a market place I would recommend to every freelancer out there both new and industry experts owing to its authenticity and excellent support to freelancers.

Date of experience: June 9, 2020
Florida
1 review
0 helpful votes
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I have found and worked with great companies and individuals. Both short and long term. The website is easy to use has a timer for logging your actual hours you are working on a project. And a guarantee of being paid.

Date of experience: October 29, 2020
India
1 review
0 helpful votes
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Great Platform!
June 3, 2021

I'm working here since September 2020, from then I got very good opportunity to work with people's around the globe.
And as the pendemic hit the world, this platform has provided a great opportunity to people's like us...
Thank you.
Upwork!

Date of experience: June 3, 2021
India
1 review
0 helpful votes
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Upwork is very easy-to-navigate platform for freelancers like me to get jobs, good value and guarantee of payment. It has a robust and efficient voice and chat tools too! Effectively, there is nothing lacking for a freelancer searching for an audience (that would otherwise be hard to reach) to put professional skills to profitable use.

Date of experience: March 6, 2021
Pakistan
1 review
0 helpful votes
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My story
September 21, 2020

It's good for freelancers and very easy to use this platform. They constantly keep you updated. Everything is fine except for the following two
1: You need connects to bid. And there is no guarantee you get a project. To apply for more jobs, there could be purchasing but they should give at least 30 connects free per month. For new freelancers, it is discouraging.
2:20% charges are too high. Should be 5%.

Date of experience: September 19, 2020
Pakistan
1 review
0 helpful votes
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I have been using Upwork for a few years now. Because of some personal reasons I had to leave my work and stay at home. Upwork made starting to work as a freelancer so much easier for me. The whole process of getting work, delivering it and getting paid is facilitated and protected. When I am working on Upwork I know for sure that I will get my payment. I feel if you work hard persistently on Upwork, then you can earn a decent amount from your home. A perfect solution for me.

Date of experience: September 21, 2020

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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