business logo of Upwork

Upwork

How would you rate Upwork?
grey star
grey star
grey star
grey star
grey star
Bangladesh
1 review
0 helpful votes
Follow Saif H.
Unfollow Saif H.
Send Message
Share Review
Report Review

Upwork have helped me to jump start my career in this pandemic. Though there were few bumps on the road and few more on the way but I am glad I stuck with Upwork.
It challenges me to continuously improve my skills and add more to my arsenal in order to keep up with the intensely competitive market.
If you are confident in your ability to learn and adapt, this platform is highly recommended.

Date of experience: May 28, 2022
Pakistan
1 review
0 helpful votes
Follow Bilal Iqbal M.
Unfollow Bilal Iqbal M.
Send Message
Share Review
Report Review

A place to change your life
June 11, 2022

Upwork is just life changing opportunity in terms of financial stability not only for the seller but for it's whole family they respect you and always play there role to serve you as much as you can
That's why buyers can get an outstanding experice to get their work done

Date of experience: June 10, 2022
Egypt
1 review
13 helpful votes
Follow Mohamed S.
Unfollow Mohamed S.
Send Message
Share Review
Report Review

Upwork is a great and safe place for freelancer work with tons of opportunities, potential and challenges of different kinds and sizes. You just be patient and look wisely to find them. They also have a great customer service, nice community and resources to support your success. The website and mobile app are easy to use and makes me in most of the time able to bid for new opportunities while in bed or relaxing on my couch!

Date of experience: July 8, 2020
Bangladesh
1 review
0 helpful votes
Follow Adil C.
Unfollow Adil C.
Send Message
Share Review
Report Review

As my title say's "Quality Service Provider". I have been working in Upwork (Formarmarly: oDesk) since 2010. This place enabled me to generate enough money for my living. Moreover, day by day they improve the system and make opportunities for those who are professionals. Though I was disappointed at the beginning when they started to charge for Connects, later I discover this system provides more opportunities for those are serious in their works. The freelancing market was going downwards because everyone is considering that "they can apply, then google and do the job". It's not that simple. You must have the right knowledge to do a job rather than just take a job and then leans on clients' money. And Upwork just find a way to filter out professionals and give a better opportunity to them. I am grateful to UpWork for the opportunity they gave me. Its changed my life.

Date of experience: July 20, 2020
RU
1 review
6 helpful votes
Follow Alex F.
Unfollow Alex F.
Send Message
Share Review
Report Review

I had been a freelancer at Upwork since 2014. I have found lots of clients there and have payed the 10% fee in exchange for their service as a job posting board and payment platform. Then things started to change - first, everybody were limited in the amount of the proposals they can make (~30 a month), then they had raised their fees to exorbitant 20%. I have landed a full time job, and left Upwork account to collect dust. Lately I have returned to Upwork and after making 5 proposals, my account was forcefully switched to invisible (It was their new drug dealer style policy - if you do not bring them money NOW, you will not get anything valuable from them), and after about a week my account was suspended. Emails were answered by a robot. I had never seen such rude and unprofessional attitude to the freelancers who are milked by their exorbitant 20% fees, treated like slaves with no rights, and kicked out for no reasons.

Date of experience: September 12, 2017
California
2 reviews
3 helpful votes
Follow Michelle C.
Unfollow Michelle C.
Send Message
Share Review
Report Review

There are unethical freelancers on upwork who has won the contract and completed 1 work, but the contract was opened still, and the freelancer falsely charged $250 to my account when there was no work request, and he didn't do any work for your account. Then when I filed the dispute for the charge, that freelancer left me a 1 star review saying I abruptly ended the contract and accused me for being unethical. He was contacted for the false transaction on our account, and denied the charge, and after I filed the dispute and won and got the money returned, he falsely accused me of an unethical person and left me a 1 start review. What's worse is that I brought this issue to upwork and asked them to review all messages between me and the freelancer, and they were clearly able to see what happened, but yet, they are keeping those crooked, unethical freelancers on their site. Please be advise if you use upwork, this can happen to you.

Date of experience: May 10, 2022
Brazil
1 review
1 helpful vote
Follow Murillo Z.
Unfollow Murillo Z.
Send Message
Share Review
Report Review

Platform usability is great. It took me 3 attempts to get on the platform, so the filter for new freelancers is good. However, there should be something similar for customers. It takes time to filter and look for customers who are really worth and value your service, they drop the price down or just use the platform to study values and then close the job without notice.

For those who send an average of 15 proposals per day to get 1 response, this is frustrating. However, when you manage to close one, the monitoring and platform system is great.

Date of experience: September 23, 2020
Ukraine
1 review
0 helpful votes
Follow Val M.
Unfollow Val M.
Send Message
Share Review
Report Review

I became freer by being able to work remotely. A wide range of jobs and a good level of service allow me to be geographically anywhere in the world, I only need Internet access. There were never any problems with the withdrawal of earnings. Highly recommend.

Date of experience: July 22, 2020
Mauritius
1 review
0 helpful votes
Follow Lakshman P.
Unfollow Lakshman P.
Send Message
Share Review
Report Review

The idea of having a platform mediating between a customer and a contractor is excellent. I have produced work for some clients who had questionable behavior. Nonetheless, being on Upwork feels safe. I would love to live off freelancing on Upwork alone.

Date of experience: September 26, 2020
Switzerland
1 review
0 helpful votes
Follow Fabian Z.
Unfollow Fabian Z.
Send Message
Share Review
Report Review

I am a seller on Upwork since one week now and my first impression is just amazing! I have been working on Fiverr before and wanted to test out a new platform. I can only recommend trying Upwork because it has all the features you need!

Date of experience: March 5, 2021
Arizona
1 review
5 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

The so-called Upwork Help Team does not seem to understand their own company's written policies and cancels job orders without any reason and, worse, without any response when you ask for clarification. Maybe they should use their own service to find people who are more qualified to actually provide support for paying customers.

Date of experience: April 10, 2017
Illinois
1 review
4 helpful votes
Follow Charles W.
Unfollow Charles W.
Send Message
Share Review
Report Review

Complete waste of time!
December 28, 2019

Created a new account and posted a job. 1 hour later, got an email stating my account was suspended without any reason! After multiple emails, they stated they need some additional information, all of which I already posted on the job. They wanted me to re-type everything to them again! What a waste of my time. Will never use this website again.

Date of experience: December 28, 2019
Bahamas
6 reviews
9 helpful votes
Follow Kingsley J.
Unfollow Kingsley J.
Send Message
Share Review
Report Review

So I came to Upwork again and thought I give another try in getting in. After some adjustment to my profile, I got in... I start doing some stuff like send proposals and surfing the site for jobs related to what I do as a photoshop artist. Soon or days later I found out that Upwork has a bad policies and some flaws. Apparently they will kick you out if your not making it. Like not being at the top like others. Their site has too much fees and it seems like you got to buy connects once you wasted on proposals. Its hard to find the right jobs and well who knows how long I got being there? Their project catalog is crap. Its almost like Fiverr but with just too many details. They don't have a box for additional images. It looks the site is dying. They got over 7 million members but over thousand members are on..

Date of experience: June 17, 2021
Canada
1 review
2 helpful votes
Follow Charlotte P.
Unfollow Charlotte P.
Send Message
Share Review
Report Review

I've had some really good contracts with Upwork and I'm grateful for it. However, the platform does barely nothing to help freelancers, except putting them in contact with clients. And even then, most clients are terrible. I think it is unethical to accept clients that pay people $3/h or $5 for a 2000 words article. If the platform can't offer a legit minimum wage, I think it is useless. And even then, it takes 20% of our money, even if we just made $5. So many clients are disrespectful and have unrealistic expectations and Upwork does not protect us. I have also lost a lot of contracts because Upwork deleted them even though they were totally legit. With all the money they made from my work, I would expect them to have a live chat for support. Instead, it takes them a day to answer by email. I keep getting frustrated when using this platform. If you ever want to use it, remember that Upwork is not your friend and it does not want to protect freelancers.

Date of experience: December 31, 2022
Florida
1 review
10 helpful votes
Follow ivonne d.
Unfollow ivonne d.
Send Message
Share Review
Report Review

Please do not use this website, is the worse nightmare. Bad customer service, over a week with a issue. This people would tell you pay me by hour so they spend incredible amount of hours working in something would take less that 1 hour, i paid for 50 hours, the person told me that they were going to make my website, I stopped the work because after billing me for 50 hours the only thing they did is send me a template and change 5 picture in the template, and that was their work, after 2 weeks, my website got not changes and they are refusing to issue a refund.

Date of experience: April 11, 2016
Philippines
1 review
0 helpful votes
Follow Sheena G.
Unfollow Sheena G.
Send Message
Share Review
Report Review

So many different opportunities to choose from. Hope I can land my first job soon. I always wanted to work remotely where you are your own boss do any thing any time you want. I think Upwork is the best platform for us people who are dreaming to become a freelancer to have endless opportunities for income and experience.

Date of experience: December 1, 2020
Rhode Island
1 review
19 helpful votes
Follow Johhny C.
Unfollow Johhny C.
Send Message
Share Review
Report Review

How does this company stay in business? Oh that's right they charge potential workers for applying for jobs. Over and over and over! What a scam they got going on over there. I am designer with over 25 years of experience and have had a fulltime job in the business for all of this time. I answered over 100 ads and all I got was one lady that just kept badgering me with questions about her $#*!ty job for 2 whole months. I finally just closed down my account and moved on! DON'T WASTE YOUR TIME! No money to be made here. Just cheapies looking to get their jobs done for free!

Date of experience: November 28, 2019
Nigeria
1 review
0 helpful votes
Follow Zee O.
Unfollow Zee O.
Send Message
Share Review
Report Review

I've always wanted to test my skills with a global clientele. Actually had a few opportunities but it wasn't enough. I needed more. I tried other platforms but the best so far was Upwork. The process works, the support was great and more importantly, both parties[Me the professional and the client], it was a seamless and remote-work easy experience. I've learnt quite a lot and while competition is stiff, for a talented person like me, there are still chances.

Date of experience: January 23, 2022
Philippines
1 review
0 helpful votes
Follow Bristy C.
Unfollow Bristy C.
Send Message
Share Review
Report Review

Upwork gives you an opportunity to learn how to be a freelancer and learn new skills in the process. They offer classes and send you jobs that they think you might be interested in or qualify for. It was a flexible way to make money online. It's very competitive though, and you have to bid for each job. Paying for connections so that you can actually bid for a job is fine with me.

Date of experience: April 30, 2021
GB
2 reviews
11 helpful votes
Follow James L.
Unfollow James L.
Send Message
Share Review
Report Review

Like so many similar sites, all the jobs posted pay absolute peanuts. If you are a western artist you will probably end up living in poverty. All the work is aimed at artists from the developing world who can work for weeks on end earning 10 dollars a day.

Date of experience: August 18, 2012

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
This company does not typically respond to reviews