Uplift DeskReviews 561

Their desk is great, but their customer service is awful.

I ordered a standing desk, but I had to make adjustments to the order (the same day I ordered). They told me I could return the desk while ordering a new one, so it would get there faster. I initiated the return with a rep, and it took many business days to even get to the process of getting my FedEx return labels with the correct information.

Once I started the return, I realized they gave me too few FedEx labels because I had to send back 3 boxes. I asked for another return label, but they canceled the 2 that I had already used to send the previous packages. They said the packages should be able to return without issue.

One package was lost by FedEx and UPLIFT has not been contacting me back about the missing package. It has been about 2 weeks of me asking for an update, so I contacted FedEx through their claims. However, the ORIGINAL shipper must do it. They gave me a partial refund with no further explanation of what was happening with the remainder.

The UPLIFT reps that I talked to after the first purchase have had extremely poor customer service and communication. I was able to go through all the processes MYSELF before even getting a proper response from UPLIFT.

We ordered 3 standing desks with accessories and they all shipped the same day. 2 days later we had them and got them set up. One table top had a busted corner so we asked about it. A rep named Avalon gave us a bunch of options. We elected to swap the desktop and she shipped it that day. Best customer care we've received in a long time! Thanks Avalon and Uplift desk!

I spent days looking at various standing/adjustable desks and settled on Uplift. I'm glad I did! I chose the dark walnut rubberwood w/ 4 leg option. My desk, parts, and add-ons arrived within 2 days. I was initially disappointed to see the desk tabletop had a hairline crack running from the middle of the desk to the side and around to the middle of the underside. I immediately contacted Uplift and received assistance from Krysten New. She was prompt, professional, and exceptionally easy to work with. I sent 4 pictures showing the damage and within the same hour she set up a new order for the tabletop. No runaround, no hassle, no lengthy form to fill out. One of the best shopping experiences I've had when plans go sideways. I also unexpectantly received a connector for the base legs, one for each side. My concerns of front to back wobble immediately went away. I am 6'3, my desk is on carpet, and there is little to no wobble when working while standing. Thank you Uplift Desk for making my shopping experience incredible.

Great online (chat) support at upliftdesk. Worked with Avalon Myst Reese who was extremely knowledgeable, polite and very helpful.

Marianne Nissim was extremely helpful when a desktop arrived damaged. She was able to get a replacement desktop shipped to me without any hassle. My experience with Marianne was excellent, and she turned my initial disappointment into a very positive experience.

Uplift Desk's customer service is top notch! Avalon was very helpful and very responsive! This was one of those customer services experiences that was quite nice.

He was very helpful to explain what accessory I need to ensure that my monitor could be placed safely. He also made sure I knew how to return the accessories I didn't need.

I ordered 5 desks for our new office and Ms. Avalon Reese-Aceves was most helpful in making sure they arrived at a particular date.

There were some desktops that were damaged during shipping, and they were replaced promptly.

Ms. Reese-Aceves provided excellent service and communication. I highly recommend her and Uplift Desk.

Steven Bostic was patient in listening to my needs and great at helping me with solutions to suit my specific set of issues. He is a great asset to the Uplift team!

I had an issue with my power strip for my desk so I called in for assistance. Marianne was prompt and addressed my needs with ease.

I had called customer support to ask if I could take advantage of a sale after I had already bought my desk (this was within 48 hours of purchase). The agent Trey Boyd was extremely helpful and got me the deal on the desk as well as made it completely hassle free. I would be happy to purchase from the company again

I had such a great experience with Avalon, placing my order for my first standing desk.

Thank you so much, Avalon, for ensuring I placed the right order!

Wonderfully solid desk you can raise and lower with the touch of a button. My back already loves me for this desk, and I feel more energetic than after sitting all day at my old desk. Super fast shipment, videos to help me assemble it, and great customer service.

Great product and unlimited office setups to choose from

I recently decided to change the desktop board for a bigger one in a different color, and Danielle helped me through every step of the way.

10 out of 10 customer service. 100% recommend

Krysten was great to work with and made the ordering experience very easy! I can't wait to receive the desk and try it out!

- Stephen

Called in to talk about my new desktop that came in cracked. Marianne answered and was so helpful and her personality and attitude made what would be an upsetting situation into a very easy to digest solution.

Thank you so much.

I had a great experience instore today at Uplift. After waiting 6 months for a desk with another company, i decided to checkout the Uplift show room after a few recommendations. I am so glad I did! Harper was great. The whole experience took about about 10 min. He made some recommendations I hadn't even considered and helped me customize a desk which i will get within a week, with a bunch of fun extras! Thanks Harper for all your help today!

I needed help figuring out how to best get a desk sent internationally to Canada from the US. Harper Stevens at Uplift Desk helped me figure out the quote and answered my questions quickly.

I recently put in an order for a pretty expensive desk and needed some special handling. I was lucky enough to work with Daniel Freeberg who was just a joy of customer service and knowledge. Thanks to him I was able to get my order exactly as I needed and he provided timely updates and replies all throughout the selection process. Uplift is wise to have guys like this around for selling such a premium product.

I recently purchased a desk from www.upliftdesk.com and is very impressed with the quality and functioning of the product. I did however decided to change the control panel from the basic to an advanced model (that allows for memory settings) and dealt with Avalon via Uplift's online chat portal. She was excellent and processed my return and replacement very quickly, very efficiently and very friendly. Thanks!