I ordered a 60x30 standing desk with a rubberwood top. Everything shipped quickly, but the desktop arrived with a large crack in the wood. I contacted Uplift Desk Support, and the very next business day Avalon was able to set me up with a replacement desktop. I received it by the end of the week -- this time it arrived perfect. After finally setting up the desk I am very pleased with the quality, stability, and ease of assembly.
10/10 would buy again. Uplift is certainly pricier than the competition, but I have no qualms paying the premium for a quality desk and quality customer service. Thanks Uplift and Avalon!
I reached out to UPLIFT about my recently purchased chair making noise. Avalon Myst quickly responded with troubleshooting tips. Following this, Avalon worked with me to identify the source of the problem with the warranty team and provided me with several options to make things right. Overall, Avalon was incredible to work with and I greatly appreciated her quick response and action. I could not be happier with the outcome and this has given me reassurance to purchasing products from UPLIFT in the future.
I am very happy with my overall experience with Uplift. I was working with Avalon, the Sales and Customer Service Associate. She was very helpful and friendly and was responding to my questions promptly and clearly. Thanks Uplift!
I know when I need a desk for our company that I'm going to reach out to Marianna Nissim. She is always very helpful. I usually know what I want but it's always great to have her help making it happen. Thanks for all the help.
Placing an order was incredibly intuitive with the customizable builder! Afterwards, I changed my mind and decided to exchange parts of my order - the live chat was quick and easy. My agent Danielle Breed patiently and thoroughly addressed all of my questions and was proactive in communicating during the return process. Outstanding service!
I had a minor issue with a product I had purchased off Amazon and called into Uplift to remedy it. I had the pleasure of working with Steven who was incredibly kind, efficient and to the point in helping me remedy the issue.
I had an issue with my order, and so I reached out to Uplift via the chat feature and was connected with Danielle who was incredibly helpful and friendly. She solved my issue expediently and was able to put my order through on her end with no problems at all, simply grabbing the items that were already in my cart. Very impressed with the customer service already by Uplift, and looking forward to receiving my desk!
High desk defects caused me to to be...
High desk defects caused me to to be injured. The regular computer desk was ordered for my height yet they continued to send the updesk
Date of experience: May 28,2023
In working through the process of ordering an UPLIFT Desk, Avalon M. Was of great assistance today - helped me customize my desk and choose all my options, then got me a discount at the end as well! Plus free shipping and only 3-5 days until I get my new desk!
I had multiple questions and needed assistance to schedule shipping date for this as a gift. Avalon Myst went above and beyond to make the order process just what I needed. So appreciative of the extra assistance!
I bought a desk and monitor arm. The desk is great. It turns out my monitor is too heavy for the monitor arm I purchased. I contacted customer service to see about a return and replacement. An actual human being answered the phone. The woman who assisted me, named Avalon Myst(!), was extremely courteous and helpful. She took care of the issue promptly to my satisfaction.
Thanks to Avalon Myst for her help chatting with me about my future desk, getting an order e-mailed over to me and then chatting on the phone with me to make sure every detail was accounted for. She was super pleasant, responsive and helpful. Thanks!
I would like to highlight outstanding support I received from CR Avalon Myst Reese-Aceves. My issue with the order was in the fact that chair that I got was broken with seat height adjustment not working. I contacted support and Avalon Myst was very kind to help me out. She requested the video of the issue and timely address that to warranty department. On the next business day she've put replacement order and I received new chair.
I always have the best customer service from Trey Boyd. He always makes sure we are on the same page when I place an order. We pull up previous emails to make sure we are not missing anything.
Thanks Trey for years of great service.
L. McBride
IRMI
I had a wonderful experience with the purchase of my uplift desk and accessories the CSR Krysten New, assisted me very well with the exchange of my desktop along with the purchase of other accessories.
She was very patient and addressed all my questions and concerns. I definitely recommend purchasing an Uplift Desk!
I purchased an adjustable desk for my home office. Had an issue with the table top size and reach out for assistance. They found a solution for me to get the larger size and with a small discount. Couldn't be happier! I highly recommend UPLIFT DESK!
My keypad for my desk broke and I was panicking trying to get a replacement. The customer service rep; Avalon Myst, was amazing and helped me throughout each step of the way. When I buy quality products, I expect quality service and that's what I received.
I love this desk and wish I wouldn't have pondered and waited so long to purchase since working from home. It is a pretty desk, great quality and very sturdy. I love the size I purchased since I use 3 monitors (72x30). I love that I was able to program my favorite settings so it is much easier when going from sitting to standing and vice versa. I would highly recommend this product. I cannot stress how much I love it and very pleased with it. Thanks so much!
A friend of mine purchased two desks from UpLiftDesk for his own business and after two years of use, I decided that I would give it a try. He gave me a copy of his invoice and I started browsing their website. With so many options available there, I gave them a call and I couldn't be luckier.
Mr. Bostic made the whole purchase so easy for me! Very professional and knowledgeable about the business, he guided me through the choices and saved me some money along the way. He followed through with the process from beginning to end and his service was excellent. He will definitely be our point of contact for future purchases.
Great product and great service. Very recommended.
I recently ordered a second uplift desk to create a second home office. I accidentally ordered the wrong frame and fedex managed to dent the desktop. Steven Bostic helped send me a new desktop at no cost and facilitated a return of the wrong frame with new one shipped out the same day. I am so impressed with the customer service and love this V2 desk.
Answer: Very easy, as others have said. Avalon was available immediately via chat and also helped with quotes etc from her personal email. A nice change from the typical bots most sites have!
Uplift Desk has a rating of 4.9 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed and high quality. Uplift Desk ranks 1st among Office Furniture sites.