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UnlockBaseReviews 110

3.8

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UnlockBase Reviews Summary

UnlockBase has a rating of 3.8 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention and customer service. UnlockBase ranks 5th among Unlocked Phones sites.

service
84
value
85
shipping
64
returns
54
quality
82

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Brazil
1 review
0 helpful votes
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Super professional
August 3, 2023

Super kind, super professional, I recommend this company to everyone, they are very serious, I recommend their services to everyone!

Date of experience: August 3, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Sergio! We are very happy to hear that you liked our service and we look forward to assisting you again!

Pennsylvania
1 review
0 helpful votes
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I put in my order and had my unlock code in 30 minutes. Inexpensive and FAST! Half the price of the next guy and 5 days faster than waiting for a free unlock. If you need it unlocked now, use UnlockBase.

Date of experience: July 26, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Brian! We are very happy to hear that you liked our service and we look forward to assisting you again!

Puerto Rico
1 review
0 helpful votes
Follow Sebasthian C.
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I wanted to unlock a Samsung A13 5G locked to Tracfone, so I found UnlockBase and paid to get it unlocked (which is a simple, easy process). A couple of days went by, and they told me that their Tracfone supplier wasn't really "cooperating". Again, not their fault. Then they put the phones IMEI through a beta test batch, in which they couldn't unlock it because of a problem on Tracfone's side of things. They refunded me the amount that I paid for the unlock, even though they kept working for a solution, and contact was kept through email (communication was super good, the person would respond to emails very quickly and try their best to resolve any problems).

They finally found a firmware unlock for the phone, and they offered to cover the costs of it because of the time I'd been waiting.
I followed the instructions and my phone was unlocked, thanks to the help of UnlockBase and their firmware provider and technician.

In short words, they we're very helpful to me, and it seemed nice that they stuck with me and helped my case after all that time. Customer service was nice (shoutout to Ulrik Bengtsson, the Customer Service guy)

I will be definitely be doing unlocks with them again, no matter the time delay.
Thanks, UnlockBase for your service!

Date of experience: June 20, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Sebastian! We are very happy that despite all obstacles on the way, in the end the extensive waiting time and additional efforts fully paid off with your device being unlocked successfully. Thank you again for all your patience during the process and we hope you enjoy the carrier freedom with your unlocked device!

Colorado
2 reviews
0 helpful votes
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UBRO-3176200
May 30, 2023

Just for checking the device information, it was accurate and it did exactly what SimUnlock stated it would do. The User Interface was easy to use as well.

Date of experience: May 29, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Eric! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Missouri
1 review
0 helpful votes
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Awesome
May 26, 2023

Just wish it was a little cheaper but other than that it's pretty great and I would be back in a heartbeat I'm telling all my friends and family

Date of experience: May 25, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Chris! We are very happy to hear that you liked our service and we look forward to assisting you again!

Japan
1 review
0 helpful votes
Follow LE K.
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I am KHOA From Japan.

My phone was unlocked after 3 days. Before use unlockbase i was trying with some unlock sites but after some days i received my s23 plus can not unlock' mail and refund money for me. I think my device can not unlock and finaly unlockbase tryed. Now my s23 plus AT&T usa is working very fine with any providers in japan.
One more with each my question and mails you are always politery answered.

Thank you very much.

Date of experience: May 19, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Le! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S23+!

Zambia
1 review
0 helpful votes
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Excellent service with no hidden extra costs, affordable, and very reliable. My iPhone is now unlocked in less than 2days! Thank *******@UnlockBase. I 100% recommend using this service

Date of experience: May 8, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Louise! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Turkiye
1 review
1 helpful vote
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I recently used UnlockBase to unlock my phone, and although the final outcome was satisfactory, the journey was quite challenging.

I paid $100 for their phone unlocking service and expected a smooth process. However, it took them four months to deliver the service I paid for. During this time, communication from UnlockBase was unclear, and it was difficult to get a straight answer about the status of my unlock request or the reasons for the delays.

Despite these issues, I must acknowledge that Sam, the CEO of UnlockBase, personally reached out to me and provided the assistance I needed to unlock my phone. I appreciate his intervention and the eventual resolution of my issue.

While I'm happy with the final outcome, the lengthy process and the effort it took to push the company to complete their job were frustrating. If you're considering using UnlockBase for phone unlocking services, be prepared for potential delays and communication challenges. However, it's worth noting that they did ultimately deliver on their promise, albeit with significant effort on my part.

Date of experience: April 24, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Sergey! We are very happy that despite all obstacles on the way, in the end the extensive waiting time and additional efforts fully paid off with your device being unlocked successfully. Thank you again for all your patience during the process and we hope you enjoy the carrier freedom with your unlocked device!

Indiana
1 review
0 helpful votes
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This company has went Bobe and beyond to help in our situation, even when they had nothing to gain by working so hard to help us. Their customer service is beyond 5 stars, I just can't say enough good things about how my experience was with this company. Good Job, thank you again.

Date of experience: April 23, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Tiffanie! We are very happy to hear about your satisfaction with our customer service. It is a great pleasure for us to assist you any time!

Mexico
1 review
0 helpful votes
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The best service
April 8, 2023

It was super ffast delivery time, i totally recommend it. Very easy to pay too. It makes me.feel very secure to use again

Date of experience: April 8, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Servando! We are very happy to hear that everything worked out even faster than expected and we look forward to assisting you again any time!

Oklahoma
1 review
0 helpful votes
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Amazing site
March 15, 2023

Hands down an amazing site. % legit. The only thing I would do different is used it much sooner. I know have phones I bought in the past that I can now use for my kiddos so I don't have to spend a ton on new ones when I have these that are already in great shape. Will definitely recommend to friends. Thank you unlockbase.

Date of experience: March 13, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Bre! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Colorado
2 reviews
0 helpful votes
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Excellent Customer Service! This service is real! They unlocked my Samsung Galaxy s20 plus phone in less than 12 hours! I'm not a tech person but his is the easiest thing I've ever done on a cell phone! They were wonderful and extremely helpful!

Date of experience: February 3, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Lilly! We are very happy to hear about your satisfaction with our service and our Support Team and we look forward to assisting you again!

Mexico
1 review
0 helpful votes
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Cool
February 1, 2023

NOBODY COULD UNLOCK MY IPHONE, ONLY YOU DID IT THANK YOU, IT WAS SOMETHING COSTLY BUT WELL ACHIEVED I HOPE TO USE IT AGAIN

Date of experience: January 31, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Jose! We are very happy that we were able to assist again and we highly appreciate you being our loyal customer. Thank you again!

Texas
2 reviews
0 helpful votes
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Great Service
January 27, 2023

Service worked great and unlocked the esim on my iphone 14 pro max in just over 48 hours. Will for sure use this service again in the near future

Date of experience: January 27, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Bryan! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked iPhone 14 Pro Max!

Ethiopia
1 review
0 helpful votes
Follow Ferehan S.
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Legit and trustworthy
January 25, 2023

Legit and trust worthy site,
Finally unlocked my phone.
Thank you again unlockbase
I have been searching for a site and finally found this legit site

Date of experience: January 25, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Ferehan! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

TT
1 review
0 helpful votes
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Best in the business!
January 19, 2023

My wait time was less than one hour!
Will use again!
They came through when others failed!
Very happy customer!
Order #UBRO-*******

Date of experience: January 18, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Ryan! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!

GB
1 review
0 helpful votes
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I struggled through the networks call centre robots to no avail until i used unlock base to network unlock my phone quickly, efficiently and securely.

Thanks guys

Date of experience: January 6, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Ed! We are very happy to hear that we could be of help and that everything worked out as expected. Thank you again!

Armenia
2 reviews
1 helpful vote
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Super Easy
January 6, 2023

Easy and convenient. As advertised. Great price, and quick handling. Strongly recommended to everyone.

Date of experience: January 5, 2023
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback! We are very happy to hear that you liked our service and look forward to assisting you again!

Washington
1 review
0 helpful votes
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Awesome
January 1, 2023

Thanks for fast service and easy to do i would highly recommend to everyone needing this service great job!

Date of experience: December 31, 2022
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Kathy! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!

New York
1 review
0 helpful votes
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You need something quick and easy and reasonable for payment this is the place not a scam at all I'm using my unlock iPhone 13 as we speak I love this site

Date of experience: December 16, 2022
Sam G. — UnlockBase Rep
over a year old

Thank you very much for your feedback, Jaleesa! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

From the business

UnlockBase is the oldest and most renowned mobile device unlocking and information check service since 2004. Unlock your mobile device with us today!


unlockbase.com
Founded in 1998
Albuquerque, New Mexico, United States