United Regions Van LinesReviews 130

I was visiting my parents to help with an interstate move and this is the company my father chose to use. Unfortunately it's too late now, they got completely ROBBED, this company is a scam, AVOID AT ALL COSTS.

I wish I had done research for them beforehand, but hindsight is 20/20 and I just hope this helps anyone else going through the stressful process of moving to steer clear and choose another company.

AVOID UNITED REGIONS VAN LINES LIKE THE PLAGUE

Look at Google reviews. Those are real people being scamed by this company. They prey on people that don't understand all the hidden fees associated with moving.

We engaged United Regions Van Lines for our move from WA to TN, but the experience turned into a nightmare, leading us to file complaints with BBB, FTMC, Attorneys General offices, a news station, and the FBI. Our complaints encompass allegations of extortion, coercion, deceptive billing practices, and unethical conduct. The movers, arriving a day late with poor communication, coerced my wife into signing additional paperwork, threatening not to move items without her compliance. They adjusted the price multiple times with unclear explanations.

1. Intimidation and price Adjustments:
My wife was coerced into signing additional paperwork on moving day, with papers disappearing and new ones brought for signing repeatedly. One mover was intimidating her under already stressful circumstances.
Repeated adjustments to the price without clear explanations.
Phone representatives and apparent manager yelling at us on the phone.
Discrepancies between the Binding Estimate Contract and subsequent Bill of Lading.

2. Unexplained Charges:
Movers disassembled items initially counted as one item, charging for individual components under 'miscellaneous,' causing exponential item increases and subsequent costs.
Items wrapped without notice, with charges applied; despite being told we could pack and wrap as desired.
Charges for packing supplies. Price changes allegedly due to weight issues (making us split boxes up, though weight was not supposed to be a factor) along with supposed increased square footage on their truck and stacking limitations, lacking adequate explanation or evidence.

3. Communication Issues:
Lack of transparency and explanations during the moving process.

4. Third-Party Involvement:
United Regions Van Lines used unauthorized third-party movers (EZ Way Logistics Inc.) citing the contract allows it but we had no verbal communication about this and we have no contract documentation indicating this is permitted. They state they may have 'misplaced' documents.
Refusal to reassemble items at delivery, contradicting the contract terms.
Insistence on cash payment without specifying physical currency, resulting in unhappiness with Venmo and Zelle payments.

5. Lack of Documentation:
Failure to provide receipts and detailed documentation despite multiple requests.
Questions about the validity of the digital copy of the final Bill of Lading, highlighting discrepancies between signed documents.

Requests for refunds and reimbursement for damaged goods have gone unanswered, leaving us with legal recourse. We caution others to avoid United Regions Van Lines, hoping our experience serves as a deterrent from the nightmarish encounter we endured.

We had hired a moving company for an interstate move between AZ and OH. Issues began when the two individuals from the company arrived on 04/01/2023. I own a 1222 lb. gun safe. This was told to the company when they were hired. The company only sent two people for my move with just standard dollies. In the past, it has taken at Least 2 people and specialized tools to move my safe. We were also told that we would owe more money since the cu. Ft. Was underestimated. Nothing was explained to me as far as the process of making an inventory. Both of the individuals were from the Ukraine and only one of them spoke broken English. They had to go hire three additional men off the street to move my safe. It was loaded on its side in the back of the truck. I had a grandfather clock loaded into the truck as well with the rest of my belongings.

I did not take delivery of my items until 04/27/2023. When they finally arrived, my safe literally looked like it was rolled off the back of the truck onto the ground. It has deep scratches, gouges, and scrapes on all sides of it. Also, one of the hinges for the door was bent. My grandfather clock was not on the truck, my grill had a large dent on the lid, an antique chair was split on the back, and my tv stand was damaged on the back.

I called the company and they outright refused to acknowledge that my clock was even picked up. I completed the claim process with the "independent processor" and was offered a grand total of $75.00. My gun safe cost over $4000.00 when I bought it in 2017. To purchase the same model now would be over $8000.00.

885 miles cost me $11,000.00 DO NOT HIRE THEM they lie about cost of move & there isn't a climate controlled warehouse I have $5000.00 worth of merchandise stolen I paid for a 2nd pickup for things they left behind which I never received either the owner is in on this he promised a refund to me for merchandise they so quickly left behind which I never received. They only have Enterprise rental box trucks which aren't long enough to fit a 3 bedroom home & that's when they charge you for another truck on top of it all there not a long haul moving company and there 1st Moving company Nationwide Movers went under. Don't bother asking for owner he is in on the lies and stolen property & money.

Even though it was raining quite a lot on the moving day, the movers managed their time spectacularly. They arrived thirty minutes earlier and worked diligently from then on.

Had nothing but trouble with them. Representatives would no respond to emails or messages until I ask if they were scammers, they kept finding ways to jump the price. My price increased nearly $3000 more. The guys that loaded the truck were not careful with fragile items, had broken items on delivery, driver did not reassemble items that were in contract he said he didn't have tools. A terrible experience. Would never recommend

It's almost all destroyed. They disassembled furniture and wouldn't assemble, they arrived 2 weeks late with no communication, they were rude.
I could go on and on.

They didn't stop at just moving my things; they also offered to set up my new place. Their team arranged my furniture with such precision, and they even made sure my ceiling fans and light fixtures were installed correctly. It made my new space comfortable and convenient.

These movers made my new home feel just right. They offered to help arrange my things in the best way. They listened to what I wanted, and everything ended up in the perfect spot.

I had a positive experience with this team. Compared to helping friends move, our move with them was much smoother. The crew was friendly and made the entire process less stressful. They were also punctual and professional. This team is trustworthy.

Jack and his boys eased my relocation with their expertise and experience. Thanks to the whole crew who managed to shift me within a day and left no stone unturned to keep my fragile and expensive belongings safe.

I executed my plan perfectly. These movers were pros who ensured a smooth process. When packing and loading my belongings, they were meticulous and efficient. Everything went off without a hitch on moving day.

My experience with united regions van lines was fantastic. They were punctual, polite, and careful to move all of my belongings safely. The staff made it easy for me to transfer my whole workplace. They even helped me set up my computer and other equipment in the new place.

They went above and beyond to assist in assembling and securing furniture, showcasing remarkable efficiency and effectiveness. Their affordability and outstanding reputation make them a standout choice.

The results from united regions van lines were exceptional. The packers I hired handled all of the packing for me. Other things, like paperwork and letters, required my attention and preparation. The day was less stressful than it may have been because of how swiftly it passed.

United Regions Van Lines was excellent throughout the entire process, beginning with the quotation and ending with the unpacking. Mike checked out the things that needed to be relocated, as well as the number of people, the equipment, and the available parking space at our house. He was consistently forthright and transparent in his replies to my many questions. The value and the results were superb.

We have used this company before, and we were satisfied with the service we received. This time around, the two men really stood out. They put forth a lot of effort to guarantee the security and kind handling of my belongings during the move. Gratitude to you, very much

Your firm has been the greatest professional mover I've used all three times I needed one. Your team's humor and good spirits helped ease the burden of the situation for everyone.

They provided excellent customer service from the minute I got in touch with them. The phone agent was pleasant, knowledgeable, and understanding of all my inquiries.