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Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
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Bought items to give away in a parade and for decorations in our booth.
Legit, high quality material product. Received on time. Thank you
Very quick. The shipping took a week. Though I would have liked a cheaper quicker option.
Expected a better made flag
You really need to make them better. One side looks good the other side clearly looks like the back side. Noticeably different.
Easy to deal with and good shipping. Had a good variety of items.
Nice flag, color and overall quality very nice. It's been outside in all types of weather and looks as nice as day one
There was great communication and a caring follow-up as well
No problems encountered with ordering or receiving my order
Delivery time was poor. I won't repeat business with companies who cannot choose a shipper who can get me products I order in a timely maner.
There were numerous flag material options and it was difficult to decide on the best one for my needs.
Good descriptions. We'll have to wait to see what arrives.
Fairly quick shipping times. The flags and pokes are priced right.
The first order we received we were missing the pole for marker. I called customer service and was transferred around to other people. No communication from anyone u til I received an email that the item was on back order and may not come. Didn't respond to the email because it said after 30 days the order would be cancelled. A couple weeks later we received the item. It worked out in the end but a little better communication would have been appreciated
Excellent quality! Nice and sturdy so it holds up well in the ground at the gravesite.
The descriptions and pictures are very accurate! I was able to order the perfect flags at a very reasonable price and they arrived very quickly!
Easy order website for US flags; our HOA put these flags on our members property to celebrate 4th of JULY. Ordering was simple and flags arrived on time.
Service was prompt, responsive, kind and helpful. Definitely recommend this vendor.
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri