From the business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
User friendly web-site; good delivery and follow-up, great quality.
Nice website, clean and easy to use. Fast loading, too. Have been using their flags for many years; long lasting in a windy environment.
Easy ordering and fast shipment/delivery. High quality, American made flag looks and flies great!
Absolutely love our items from your store. Have seen many buntings on different websites for much more money. The buntings are super nice and have enough weight to them to hang nicely in a breeze, I will buy them again from this store.
I'm very happy with the flag pole although I am not happy with the shipping charges. I paid $150 to have the flag pole shipped express for it to be shipped UPS regular now maybe I was in an area where I was going to get it overnight but then you shouldn't charge Xpress charges. I ran the shipping department for 30 years and this is unacceptable. I did call and talk to the girl and she told me there was nothing she could do but this is inexcusable.
Ordering from States Flag Is great.
I order from them a few times always
Great/
Had to return it as it was unusable due to the fact that the glass was out of the frame. Poor workmanship,
Thank you for your review Michele. We are sorry that the product was damaged when it reached you. It looks like we have a return in process we are waiting for the damaged piece to be received back to us via the USPS label that was sent to you.
Ordered and received on time. I will keep you in mind.
The next time i need flags,
Order came on time and the flags are good quality for a good price.
Will review after i receive the flag kit.,received kit.nice flag sturdy pole. During assembly i dropped the pole and the knob on top flew off. Will glue on.as far as the flag not twisting around pole, on a windy day it's not happening
Thank you for your continued business Charles!
Will review after i receive the flag kit
Had hoped for a polyester flag. We were disappointed to hear of the shortage of poly flags made in USA.
Thank you for your continued business Marjorie!
Good quality at a fair price and fast delivery! Survey has become annoying...
Ordering online was easy and flags were shipped quickly. However, the box the flags were shipped in looked like the pony express rider had dragged the box behind his horse across the country. Fortunately, all the merchandise was intact.
Thank you for your order Timothy. We are happy that your merchandise was in good shape.
Not good, sticks on stick flags were far shorter than other companies products. 4 3/4 inches shorter as a matter of fact.
Thank you for your review Warren. Our description of the product lists that the flags are on a 24 inch stick. We do not offer our state and country flags on 30 inch sticks as they are imported. We have qualified customer service staff available M-F 8-5EST to answer your questions and concerns. 877-732-2458
I Glued the ball with wood glue.
Wrap ball in bubble wrap to prevent shipper damaging it in transport.
Thank you for your review Lawrence. We work hard to ensure that our products are packaged appropriately and once it leaves our warehouse it is out of our control. You can reach our customer service team at 877-732-2458 if you would like to discuss a replacement.
We try to buy Made in the USA products. These are great.
We wanted a larger flag for our flagpole, so we ordered an 8' x 12', and we are extremely happy with the quality and service that we received. If we ever need another flag, this will be where we order from again.
I've ordered this flag several times now. It is hanging outside 365 days/year. I usually need a new one about once a year. It's not shredded or anything, the colors just start to fade. I have no complaints.
Thank you for your continued business Elizabeth!
This is an awesome company. I am more than satisfied with my purchase and will be returning again.
The box arrived opened with no instruction so not sure if all was there?
Thank you for your review Melvin. I sent you over an email with the instructions for your flagpole. They are also available on our website united-states-flag.com. Type AS20OP into the search bar. Below the add to cart button and downloads is a button with installation instructions. If you have any additional questions please reach out to our customer service team at 877-732-2458.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Barbara. We are not able to cancel orders when they are processed with expedited shipping for next day. The cost of shipping is listed at the time of purchase if you have any additional questions or concerns please contact our customer service team at 877-732-2458.