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Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
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The transaction and delivery was smooth but the built quality of the Flag is average.
The flags and pricing were great. The shipping was weird. It was a combination of UPS followed by USPS. The tracking number provided only allowed tracking for the UPS part of the journey. After the post office gets it there is no longer any way to track the package.
We use these flags from this website to decorate our neighborhood for various holidays throughout the year. They are durable and withstand the weather conditions exceptionally well. Additionally, they create a stunning display when showcased.
My flags arrived on time and as pictured in the advertisement.
Good. Only things disappointing were - you had no 3-hole weighted flag stand for the desk; and you had no 4" x 6" firefighter flag. Otherwise, everything was fine.
Very good quality in my order. I am hoping they will last a good amount of time?
Used many times Good products They honored a mistake I made when I did not apply the discount code until about 5 minutes after order was placed.
Thank you for your continued business Bill!
Easy to order POOR tracking. Company they use for tracking is POOR
I will recommend you to others. However, I do not want to bothered with feedback questions.
A very smooth purchase and a very satisfied customer!
I checked things out, made my order out, and got what I wanted.
Thank you for your continued business Gary!
Easy to use, easy to get around in. Good place to shop
It was wonderful - it was a very easy process. The product was great quality - a very good value!
Orders are always delivered faster than expected and the quality of the products is great! Most recent order arrived in a seriously compromised box. The box was mangled and had actually come open, but miraculously the flags inside were all there and completely fine.
Thank you for your continued business Suzanne!
Needed a flag and received great service very quickly.
Service was fine...product not what I expected. Will not order again
Thank you for your review Jeanne. We are sorry that you did not like the flags.
Order, Delivery and Quality very well done! Thank You
Will not hold up in the wind along the coast where I live
Thank you for your review. Nylon flags are not meant for coastal areas or areas with high wind. If you purchase a new flag moving forward you will want to purchase a polyester flag with a finish such as Koralex.
I ordered online and it arrived promptly. I am delighted with the symbolism and the beauty of it.
Great quality! Just what I wanted! Attention to detail and quality is why I will never shop for flags anywhere else.
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri
Thank you for your review. Our Best Rate shipping is either UPS ground or if a small parcel it is sent via Mail Innovations. If you use the USPS on UPS tracking it will provide you the details. If you are still in need of assistance please call us at 877-732-2458.