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UNiceReviews 777

4.1

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From the business

UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.

We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.

Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.


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UNice Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
81
shipping
84
quality
344
This company responds to reviews on average within 13 days

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22,856 reviews

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Wisconsin
1 review
0 helpful votes
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I like
August 30, 2024
Updated review

Pretty easy ordering process. The hair did come with a weird burnt smell that took FOREVER to remove. I do like the texture, little shedding but overall good.

Date of experience: August 20, 2024

Pretty easy ordering process
August 16, 2024
Previous review

Pretty easy ordering process.

Date of experience: August 6, 2024
Florida
1 review
0 helpful votes
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Very Soft Hair
August 30, 2024
Updated review

Love the fact that everything came pre-plucked, pre-cut lace…. The only thing I struggle with is how to put on the elastic band because that wasn't already on the wig. Looked inline to see how to do it but couldn't find a video for it. Wish Unice offered a proper how-to video.
I didn't like that the advertised price was for the shortest length. You need to put a picture of the exact length and price next to it. Not me trying get the exact hair length and it's $150 more than the advertised price. Not great!

Date of experience: August 20, 2024

I didn't like that the advertised price was for the...
August 16, 2024
Previous review

I didn't like that the advertised price was for the shortest length. You need to put a picture of the exact length and price next to it.

Date of experience: August 6, 2024
France
1 review
0 helpful votes
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Très rapide et efficace... fiable aussi... très bonne perruque agréable à la vue et au toucher...

Date of experience: August 20, 2024
Maryland
2 reviews
0 helpful votes
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Wrong wig
August 30, 2024

They sent me the wrong wig. Two of the same wig. How do I fix this?

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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So far AMAZING 😍
August 30, 2024

She came sooner than expected and I got some goodies 🤗. A curling wand, melt band, wig cap, I got the nails which I do wear press ons and I have pretty big hands (I'm 6 ft tall) but these nail beds are huge so just had to laugh, but I'll see what I could do with them. But the wig! When I took her out, gorgeous 😍. If there are negative reviews about this wig I think the customers may not be choosing the right density. I haven't doing wigs for long and I'll see videos with girls doing reviews saying the wig is 150 or 180 density and I'm all, there's no way. My wig came full and curled. So far I'm in love, so I'm pretty confident its going to be exactly what I want.

Date of experience: August 20, 2024
Australia
1 review
0 helpful votes
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Fast delivery and hair is amazing quality
August 30, 2024
Updated review

The hair arrived in 5 days and I live in Australia. I was pleasantly surprised by the efficiency of Unice hair and how the quality of the hair was even better than advertised.

Date of experience: August 20, 2024

Easy to navigate
August 16, 2024
Previous review

Easy to navigate

Date of experience: August 6, 2024
Canada
1 review
0 helpful votes
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Fast delivery
August 29, 2024

Great service, product as expected
Very pleased with my experience

Date of experience: August 19, 2024
Tennessee
1 review
0 helpful votes
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Perfect fit and quality!
August 27, 2024

The wigs were exactly as i expected them to be. They are very beautiful and easy to manage.

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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Stellar Service
August 27, 2024

I was informed every step of the way and they made sure to ship my hair out as soon as possible. Will be ordering again! I will also update once my hair has been received

Date of experience: August 17, 2024
GB
1 review
0 helpful votes
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Very happy :)
August 27, 2024

Quick and straight forward instructions. Very happy with my purchase.

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
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Customer service was amazing
August 27, 2024

They reached out to me with a problem with my order.
Communication was quick and on point! I have bought from them a few times. I completely trust there wigs and service!

Date of experience: August 17, 2024
GB
1 review
0 helpful votes
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Fabulous Service Great Wig
August 27, 2024

Quick easy, no hassle site to use. And extremely fast delivery service. Unit soft and silky no harsh chemical smell

Date of experience: August 17, 2024
Georgia
1 review
0 helpful votes
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The Best!
August 27, 2024

I really love Unice wigs! The hair is amazing the wig are so beautiful it's hard for me to pick which one I want plus the prices are affordable. I am new to the glue-less wig world, but I love it here. Unice also have the best customer service any questions or concerns I have they made sure to get back with an answer, all my questions at a timely manner. Thank you Unice!

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
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Presentation is everything!
August 25, 2024

The wig box that my wig came in was cute and filled with nice bonus products. My wig is gorgeous

Date of experience: August 15, 2024
Arizona
1 review
0 helpful votes
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Fast shipping! Thanks
August 25, 2024

Easy checkout when processing and convenient payment options.

Date of experience: August 15, 2024
Delaware
1 review
0 helpful votes
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Beautiful Unit
August 25, 2024

This unit came ready to go! Great quality hair and looks just like the picture and the commercials. The process of purchasing the unit was very easy and fast shipping. I was pleasantly surprised to see multiple gifts that arrived with my unit. Thank you so much.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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It was quick I hope the hair is bomb and I'll be extremely happy

Date of experience: August 14, 2024
France
1 review
0 helpful votes
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Livraison très rapide
August 24, 2024

Très bien l'achat Elle est comme sur la photo, c'est parfait

Date of experience: August 14, 2024
Georgia
1 review
0 helpful votes
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Site interface is ok. Product subpar
August 24, 2024

Want it to go back to add more things to the cart but it didn't let me. Decided to just stay with the one item.

Date of experience: August 14, 2024
New York
2 reviews
1 helpful vote
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Great Hair
August 23, 2024

Very easy and good experience. The hair is also very beautiful.

Date of experience: August 13, 2024