Unfitted has a consumer rating of 3.8 stars from 25 reviews indicating that most consumers are generally satisfied with their purchases. Unfitted also ranks 19th among Bathroom sites. The most common issues with Unfitted are around customer service, which is not as good as expected by some customers.
Our kitchen from Unfitted, which has just been completed, is beautiful. It has totally transformed our home, and has been given a unanimous wow from everyone who has seen it so far. We found Unfitted on the Internet and requested a brochure. We then arranged an appointment with Mark. He came down to see us in Brighton, and listened very carefully to our strong vision whilst giving us some good advice. He drew up a plan and liking what we saw, we then went to visit the showroom where we could examine the look and feel of the units. Mark was very thorough and gave us a great deal of time and attention on that visit and the subsequent couple he made to our home in Brighton. Patsy too, was so helpful. We spent several phone calls discussing colour, flooring, lighting and wallpaper. She was enthusiastic, interested and very generous with her time. The fitters were exceptional really taking care and paying attention to every detail. Our kitchen walls are very uneven but they fitted everything with such precision taking off in some cases just mm to get a perfect fit. They were tidy, seem to hoover as they went along and took all rubbish away. It was a completely positive, exciting and happy experience. To us, Unfitted is a company that prides itself in creating beautiful, crafted kitchens that are good value for money. We feel we have bought something special, and were delighted with the personal service from Mark and Patsy. My husband and I were really impressed with the job from start to finish. Unfitted did everything it said it would and on time. We would highly recommend this company, which above all, really cared about creating something marvellous for our family. Thank you Unfitted. We are absolutely delighted, and may never eat out again!See positive reviews
They changed part of our order without telling us , then didn't make the changes that we asked for then told us that there was nothing they were willing to do to rectify their mistake. Communication seems to be a big problem, make sure you check the paperwork very thoroughly. I had mistakenly assumed that because i had communicated something to the owner/designer then it would be taken on boardSee critical reviews
Tip for consumers: The website is very user friendly and allows you to play around with different units and finishings.
With decades of experience using traditional carpentry techniques we?۪ve created a unique range of freestanding kitchens available in 100?۪s of sizes & finishes.