Unfitted

We wanted to drop you a note to say how pleased were are with the kitchen, it really does look and feel fabulous. We really appreciate all the time and hard work you put in. I really couldnt imagine any other company being so easy and friendly to deal with. Thank you Mark & Maria for being so helpful throughout the process (especially as in retrospect our timescales were pretty tight!) and insightful on the design side, and thank you Richard its great to see a real craftsman at work and your attention to detail was so impressive

Having researched bespoke kitchen suppliers and wishing to support a local business, I contracted Unfitted to design and fit my new kicthen. My initial experience with Richard was really positive and I felt confident and excited about the project. What I am left with is a kitchen which reflects decisions made by Unfitted without any consultation with me, a lazy finish to the units, and a paint-splattered floor. I have spent several months trying to resolve this privately and fairly with Unfitted, to no avail. I'd advise against using this company whose delivery does not match the promise, and where total lack of communication on their part has left me with a kitchen I am less than pleased with.

We are so delighted with our kitchen from Unfitted. We took a bit of a risk arranging everything remotely (as we were living overseas) but everything went really smoothly and we are very happy with the finished product.

We shared our ideas with Richard the designer over email and he put together a perfect plan after just a couple of tweaks. Unfitted were always extremely responsive and helpful with our questions. The office and kitchen fitters worked well with the team building our new kitchen to ensure that everything fit perfectly. The units have all been made to a really high standard and completely met our expectations. We are really happy now to have our dream kitchen and sincerely recommend them.

Nothing was too much trouble for Mark and the team at Unfitted. From the initial site survey, designs, a visit to the showroom and workshops near Cheltenham, revisits to our home to check measurements, meet the contractors and finalise colours (I did need help as there's so much choice), we were updated and informed all the way through the process.
The kitchen and fitters turned up on the day agreed (highly unusual nowadays) and a week later the quartz marble worktops had been templated and fitted and the kitchen finished.
I really shouldn't have worried because two neighbours in our street had kitchens from Unfitted and so they came highly recommended. Thank you.

Wow, what a fantastic kitchen Unfitted designed for us. From the initial advice (Mark travelled up to Scotland to visit us), the great designs and service to the delivery of the kitchen, everything was an absolute pleasure. We hadn't considered an Everhot cooker but Mark persuaded us and now its the heart of our lovely kitchen.
Next time you're in Scotland Mark, please drop by for a drink (and meal if you time it right).
Thanks for a great service.

We are beyond disappointed with our 'bespoke' kitchen. Nothing fitted properly and key design requirements were incorrectly measured leaving us with the stress and substantial additional costs (from our builders) of modifying pieces which should have dropped into place. The paint flaked off the dishwasher door within 2 weeks, but frankly the list of faults is too long to put on here...
Unfitted have not addressed our issues correctly, their after sales service is completely unsatisfactory. We wish we had never used them.
Their reliance on confirmation of order documentation, appears in our experience, to be deliberately designed to place ALL responsibility for all design and measurement matters back to the customer - yet this document is provided without ANY dimension drawings. Our builders said they have never worked with such poor information.

We are delighted with our new kitchen from Unfitted. After looking around we went with them as they seemed to be one of the only kitchen companies that was attuned to our requirements whilst offering a good quality product at a price we could had budgeted. It was straight forward from the start, Mark initially came round to the house to design the kitchen and was quick and efficient, without rushing (he spent over two hours with us taking a very thorough brief so knew exactly what we were looking to achieve. Unlike many of the other companies we had tried who only provide standard size units, with Unfitted we got a beautiful bespoke kitchen that suited our needs. Mark offered sound advice and the process was hassle free throughout. They delivered the products on time and as specified and the fitting was trouble free. Mark was really helpful throughout the process and always returned my calls quickly. I would have no hesitation in using them again.

We decided to go with Unfitted because they offered us exactly what we wanted in a very awkward kitchen. Very happy with our new kitchen and the installation. Everyone was so helpful from start to finish and thank you Mark for the great cooking tips. Good luck with your extended workshop - we'll be back in touch later next year for the bathroom furniture.

The whole cottage works brilliantly for us and our kitchen is the heart of it. I love cooking, eating, and just being in it... and often I choose to work at the table rather than sit in the study. We have so many fond memories of the renovation process and of course you were a huge part of what we did... As I told Andy, you were responsible for our bathroom design with the little step up to the shower across the whole length of the wall, the re-jig on the hall and utility dimensions and obviously the kitchen. There is nothing we would want to change even 4 years down the line!

The kitchen is really hardwearing and copes with the dogs running in and out (do you remember choosing the floor on a wet day with your dog and ours running in and out over the stones with wet feet!?) and looks as beautiful now as it did when it was fitted. Ive religiously oiled the worktops and they are mellow and unmarked. Its all great!

Please do call in sometime if you are ever passing or if you ever have someone close who wants to look at a kitchen and bring them over.

The work you did with us was amazing - we owe you so much for all your thought, planning and ideas.

Ruth

Mark the Director visited us twice in our home and as another family in our village had had an Unfitted kitchen we felt reassured this was a reputable company. However the fitting of the kitchen itself was stressful and problematic. Too many annoyances to mention but mostly they were measurement (by Mark) related - over-oven gantry unit too big too go in the front door, washing machine unit too small, Aga delivered directly to us instead of to unfitted and then the fitter refusing to help us move it into the house and connect it up, advising us of the wro g dimensions for the extractor fan exit hole which is now much bigger than really needed. Most annoying though was the fact that what Mark said could be done by them on site (plumbing dishwasher in) the fitter on site refused to do. This required an emergency plumber at great cost and was particularly annoying as I had premepted this and it could have all been done before Unfitted got on site. It seems the company pressure the fitters with too little time for fitting so they try to rush it or get out of jobs that will take them over their paid set days. The finished product is beautiful but I wouldn't use them again for sheer incompetence and frustrating office-to-fitter communications and non-existent after sales. When I listed my complaints to them by email we didn't even get an acknowledgement. Says it all.

Thank you so much for all that you did to ensure that we were up and running in time for Christmas.

The kitchen is fabulous, and is meeting universal critical acclaim. We are thrilled with it and with the quality of the workmanship.

Nothing was ever too much trouble. Mark visited us four times to discuss and finalise the design. The kitchen arrived on time and Richard the kitchen fitter was delightful. Amazingly, the granite was templated and fitted within two days (on a Sunday). Mark then visited us to ensure everything was okay (and leave us with some mince pies!).

We can thoroughly recommend Unfitted.

In the case of unfitted it is safe to say that the high price tag does not equate to great service or good quality. I There was a problem with the design and measurements causing 1 cupboard to only partially open and the door getting scratched because it opens onto the oven door (see photos). I mentioned this right away when the kitchen was fitted but the company did not take any responability and said it should fit because Mark came and took measurements in person. But you can see from the photos that it obviosuly doesnt fit!

We have had the kitchen installed 6 months and the cabinets looks years old with chips all over the place you can see we still do not have skirting/plinth because Unfitted were unwilling to supply skirting tall enough for our kitchen (the whole kitchen units needed to be fitted higher because our beco dishwasher was taller than the unfitted units would allow for.)

My advice would be to not waste your money with this company. We gave huge regrets. We took on a full house resortation and using unfitted kitchens has been the only negative experience so far.

Our kitchen from Unfitted, which has just been completed, is beautiful. It has totally transformed our home, and has been given a unanimous wow from everyone who has seen it so far.

We found Unfitted on the Internet and requested a brochure. We then arranged an appointment with Mark. He came down to see us in Brighton, and listened very carefully to our strong vision whilst giving us some good advice. He drew up a plan and liking what we saw, we then went to visit the showroom where we could examine the look and feel of the units.

Mark was very thorough and gave us a great deal of time and attention on that visit and the subsequent couple he made to our home in Brighton.

Patsy too, was so helpful. We spent several phone calls discussing colour, flooring, lighting and wallpaper. She was enthusiastic, interested and very generous with her time.

The fitters were exceptional really taking care and paying attention to every detail. Our kitchen walls are very uneven but they fitted everything with such precision taking off in some cases just mm to get a perfect fit. They were tidy, seem to hoover as they went along and took all rubbish away. It was a completely positive, exciting and happy experience.

To us, Unfitted is a company that prides itself in creating beautiful, crafted kitchens that are good value for money. We feel we have bought something special, and were delighted with the personal service from Mark and Patsy.

My husband and I were really impressed with the job from start to finish. Unfitted did everything it said it would and on time.

We would highly recommend this company, which above all, really cared about creating something marvellous for our family.

Thank you Unfitted. We are absolutely delighted, and may never eat out again!