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Ultra Sabers has a rating of 4.8 stars from 19,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I appreciate that you are very thorough in assisting the customer in designing their product. Your detailed information and easy ordering process is greatly appreciated. Am very happy with the product, although I believe the maintenance instructions could be a little more detailed. Not crazy about having to search YouTube to find tips.
Fedex was mostly the problem I had the payment method set up with Debit at the door they said it was good but when the guy came with my package he wouldn't accept it cash cheque or Credit Card are their only payment methods Duties I thought were handled with the Shipping cost which I paid $58 American which works its way to $78 CDN Very Expensive considering having to pay an extra $20 at the door would I buy from UltraSabers again? Yes but I would hope that someday their would be alternative shipping methods available for Canada.
Exactly what I wanted. Excellent customer service. Extremely rapid shipping. Couldn't be happier.
The shop needs a bit to get used to, but is done fine.
Very easy website to use. Not complicated to order and very happy with my purchase.
Great product and service. My second saber from them and still very pleased. Looking to make a slight change to one of the sabers so hopefully the customer service will be as good as it seems. Will definitely purchase again in the future.
Awesome!
Love the layout and efficiency of the site. Very user friendly. Sabers of incredible quality, beautiful design and a perfect weight balance. Can't to save up and buy another.
5 stars, what more to say?
Have to send it back due to torn cable in the hilt.
It was a great experience.
Good experience with the company
Nice shopping experience except I cannot place order for blade plug for my lightsaber.
All ways great experience buying from them
Na
Easy experience. Easy lightsaber customization and ordering... the hardest part was wating.
A little trouble editing my choice before checkout. I found it easier to start over
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.