On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
Quick turnaround. Beautiful and fun product. All of my friends are very jealous!
As a local to Phoenix, AZ, I was sad to hear what happened to you. I received my purchase at the convention in a bag per the PCC updated policy. I don't think it was right that you were asked to leave the vendor hall. You're the best.
Thanks,
8BitBrit
Excellent!
Never had a problem with US service.
Love my Saber and continued expansion options. I hope you return to Phoenix Comicon.
Very good people would buy from again
We love UltraSabers!
Overall a pleasant experience. Would purchase from again!
Exactly what I wanted and I plan to continue shopping with ultrasabers!
I had a question about my order that I sent before my order shipped but they shipped my order before replying.
Purchased at Phoenix Comicon... Sorry to hear all the drama. I hope you will be back again
I bought a mystery box from them at Megacon. There was no shipping involved. I paid them $75 for the mystery box plus an extra $10 for the stunt blade. Then they handed me a box with a random light saber hilt in it. I was happy. Life goes on.
Incredible customer service. Personal attention. Great products. Highly recommended seller.
I got my ultra saber at Phoenix Comicon 2017 on Thursday May 25th it took over an hour to get it to me. And I never got a blade removal wrench or a plug. Other than that you guys are still a number one in my book but unfortunately you were kicked out Friday evening and I was going to get a mystery box on Saturday morning maybe next year or even at Phoenix Fan Fest in November 2017
Everyone that help me at their Phoenix Comicon booth was great and friendly.
Overall a beautiful piece of art. Very satisfied with all things regarding my mystery box saber. Adding upgrades to it on the spot at Mega Convention was quick and easy. I Will definitely buy many more sabers from you guys!
I had a good experience. Your techs were able to help me get what I wanted.
I guessing this is on my saber from comiccon last year? I only repaired it this year.
Hope that you and PHXCC can work things out! Love having you here!
10 stars
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.