On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
Quick shipment
Everything was explained well and it was easy to build my lightsaber. You guys are awesome! :)
Awesome! Pleasure doing business with you.
If you're confused about anything, the site offers many insightful, relevant, information along the way, such as posts, descriptions, and videos. I was also happy to see that the staff took careful time in packing the product- you won't have to worry about damage.
I hope to be a returning customer in the future
Shipping is expensive. I ordered 2 of the mystery box sabers and my only complaint is on the Bellicose saber I received. The red accessory button at the top was loose and fell off of the hilt. I was unable to reattach it right away as the screw didn't grip into the hilt and it was not attached to the red button. I eventually discovered that the red cap could be removed and then I was able to reattach everything to the hilt.
I would consider putting a little schematic together for some of these sabers just so we can see what parts are removable and what parts are not.
Overall my wife and I are very pleased with the sabers.
Very easy and simple to use
It was very self explanatory went I online on the website. That made it easy to order. They have a wide selection of sabers and accessories to chose from. I like ultrasabers alot.
Very great site! The site itself if pretty easy to navigate and find what you are needing on it.
Love the sabers
When ordering the product, the website offers a quick and simple checkout.
I couldn't believe how fast it took to receive the product... that is what I call a fantastic service! I love the design and quality of the ultrasaber. I would definitely order more products from you in the near future. Thank you so much for making me a happy customer.
I love y'all and your work! May the Force be with you! I love the Lost gray hilt! The weight of it nicely balances a 36" heavy grade blade.
The chat person Sophia was a big help.
Everything was laid out in front of me and was easy and fast!
Simple shopping; hope I will be happy with the product.
I love the videos explaining all the differences and options
Great help via email, had some issues processing my order originally but seems to work now, yay! There was a slight flaw on the hilt but I am ok with that. Overall so exciting to receive my saber, it shipped quickly and the customer service was wonderful.
This is my first purchase with Ultra Sabers, and I am overall happy with my purchase. The Blazing Red blade color looks a little on the orange side, which is disappointing, but I will be making more purchases in the future.
I have 5 sabers from you guys, i just want to say that they are super insanley awesome. The attention to detail is immaculate. Keep up the good work. It would be super cool if yoi cane out with a couple new hilt designs to add to the collection.
My very first customized lightsaber from Ultrasabers and loving it. Solid heavy grade 36" blade. Maybe a little too solid. I might order an Ultraedge mid grade 32" blade from them in the future. Overall, great experience. Well done, Ultrasabers. And may the Force be with you.
A good product in a mystery box.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.