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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Very pleased. I purchased two mystery box sabers and received two fantastic pieces. Will most likely buy again.
Fairly straight-forward selection & customization process. I can't wait to see the product in person!
Simple but I feel like the website could be updated. If you need help or ideas, I am willing to contribute to the cause.
Customer service was great and all questions answered timely enough to catch the sale. Spent enough to get free shipping with USPS and still got it with a week from placing the order. Very satisfied with the quality of the sabers.
Fast shipping. Good quality. Awesome rewards program. The only flaw in the delivery is USPS. I had to find the driver because he couldn't find my apt building. You guys are great though.
Always have fast service great custom service and a great product always happy to buy.
Good company, good product. I rarely hear from others about a bad experience with Ultrasabers, and my own experience reflects that.
Not one complaint. The ordering process is like a detailed walkthrough, so you know exactly what you're getting. The saber itself is superb quality, and the sound is incredible. I'm very satisfied with my purchase.
Fast Shipping and exactly what I wanted
Great site easy to use, lots of options.
BEST SITE!
Yeet
Great site, cool company, glad to own be an owner of an Ultra Saber!
Great website, easy to navigate with clear instructions, only issue i ever have is actually choosing which light saber and options to go for as they have such a large range to choose from. Also great customer care when dealing with the staff and superb delivery service to a UK buyer.
Again, solid.
The quality of my saber actually surpassed my expectations. I could tell immediately that this was a high quality product that I would enjoy greatly. It was a HUGE hit this Halloween while out trick-or-treating with my family. A simple, solid hilt with a glorious bright red blade. I will definitely be a returning customer in the near future.
Absolute best experience I could have. Always love dealing with Ultrasabers. Just don't know why i don't have any rewards points. I have made one other purchase, but I guess grab bags aren't a part of the rewards program.
I ordered a Dark Prophecy Saber with the Diamond package. Upon receiving it, I had some issues on my end that resulted in the saber not functioning anymore (batteries died during a firmware update, and while I was trying to get the batteries changed, I pulled too hard and some of the wires came loose). I emailed UltraSabers and they had me send it back with a write-up of the issues I was having. Before even getting notified that they had received it, I got an email saying it was on its way back to me.
When it showed up, they had fixed all of the issues and sent it back so fast it showed up in time for me to use it for my Jedi Halloween costume. I am 100% impressed with UltraSaber's quality AND customer service. I can't talk them up enough. 10/10 will recommend them to everyone.
My experience was smooth and prompt! Love the saber and I will definitely be getting more in the future. Next time though i will get the covertec clip
I'm a return customer and tell everyone where I get my Sabres from. Great quality, very sturdy and most importantly... Fun! Looking forward to my next purchase...
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.