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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Fast shipping, good packaging, amazing product.
Overall fast process when it comes to ordering
Before: Well, the randomness is really confusing. But other than that it is all good. Customer service replied really fast and patient too.
After: Light Sabers are a thing everywhere. The quality received is excellent! There are some things that I feel could be better though. The amount of hot glue used to stick the inner films to the saber, located at the opening could be reduced and made more efficient. Perhaps the saber could be a little bit longer. It is kind of too short. But other than these minor complaints, all is good in the light of the force.
Ordered two mystery boxes, and one had premium sound. I am pleased with the quality of both hilts. They are very well made
I was able to receive the products sooner than I excepted.
And the quality of your lightsaber is so good! My friends and I enjoyed the duel using them!
Thanks
Absolutely amazing quality!
First time on site love it easy to navigate fast shipping no issues got a tracking number contents well packaged and quality of product exceeded expectations I will continue to visit the site recommend to friends and order from again
I have been looking over their site for almost 7 years debating to do an order and finaly did.
The order came in three days earlier than expected and that is shipped to canada.
I did a second order shortly after and have had excellent service from Emory and Marlena.
Thank you for the excellent saber the look and quality was over what I was expecting.
Thank you less than3
Fairly simple and easy to use checkout process.
Beautiful products, I am sure they will live up to the website.
The only things that a pain is that there is a $20 customs fee every time
Straight-forward and simple to use interface. Great job.
The ordering process on the website was easy to use. My order was filled more quickly than expected. Item was packaged well & delivered promptly & accurately. Item received is exactly as ordered. All aspects of my interaction with UltraSabers were Excellent. I wholeheartedly recommend them & will be buying from them again.
There was great fast service and the products arrived wrapped very well so they were not damaged. The instructions were sufficient and any other questions were answered in very well done videos on the website.
TWO thumbs up!
Super easy and even fun getting to choose every little detail in my saber.
Very happy with my order, and the raffle was a pleasant surprise.
So far so good just waiting for delivery, business day 5.
Best sabers ever
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.