On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
Instant Feedback
We monitor reviews for authenticity
Perfect!
Been a customer with Ultrasabers since late 2015, always fast turn around time, product is fantastic and reliable, se will be purchasing from Ultrasabers for many years to come, thanks to Emory and the Ultrasabers crew.
Excellent service and great selection!
First time I ordered in your site with a mistery box, and got a lifesaver with sound.
Love u all <3
Product arrived before Christmas as promised.
It was good.
First time purchase, the blades came out so much better than I could've imagined, can't wait to give my sister's hers for Chrismas, I garuntee she's gonna freak out and love it lol!
I really love the folks at UltraSabers! They offer a top notch product and amazing customer service. It's always one of the best shopping experiences.
The last time we placed an ultras sabers sale in january of 2018, the saber took a month to ship out a grab bag saber, so I figured I wouldn't see this saber till january. However, ultrasabers was completely professional and had my order completed by the next day, and promptly shipped out to me. I received my saber and was happy with everything that came with my order, and I liked that the saber came with batteries so I could immedietly see the color!
Great experience, would recommend.
Had an issue with logging onto my account - got super fast email response and issue fixed, able to continue on and get my order complete.
I found the whole experience to be very good. Marlena was very helpful with all of my questions and concerns. My only criticism would be the lack of communication when my order was on backorder. If I had not checked my account and then inquired myself, I would not have known what was going on. I would suggest proactively contacting the customers when a delay is expected.
My last purchase from Ultrasabers was in 2016, where I spent well over $1,000 in total during a raffle event. I was ultimately very pleased with the products and service I received at the time.
This time, I put in a rather large order (over $1,000 again), including 3 of the pre-sale V5s. Originally, all V5s were supposed to ship by the end of November, which ultimately turned into by December 19th, which even that didn't happen for a number of people.
Unlike last time, it was a bit more difficult to get responses from customer service - Neither of my 2 emails received a response, and I only got a response after I posted in the Forum that I hadn't gotten a reply yet.
While I enjoy the product, and will certainly be shopping here again, I would just recommend that more time and energy be put into customer service, should a pre-sale at that time of the year be attempted again. More transparency and communication is rather vital during such an event, exponentially moreso during this time of year.
The experience was amazing, I had read about others producing a similar product but with abysmal customer service and poor delivery time. I made the right choice.
I understand it is a busy time of the year. I understand that you have many new releases. I understand that things can go wrong when making release plans.
What I don't understand is how an online customer service rep can't answer my question or how she (assuming Holly is a girls name) decides to disconnect our conversation while i am typing a reply. I also don't understand the lack of communication period. I am a new customer and was SUPER excited to make my order. I am sure the product will be AMAZING when I get it, or IF I get it. I am seriously looking into other companies to offer $300+ to. Maybe they take customer service seriously or will at least give a "don't panic" email to those waiting. Especially a new customer.
Amazing. Quick. Great quality
Last time I had ordered from here the shipping took a couple of weeks, this time it was within a few days. Very pleased!
Very pleased with overall timeline, though would appreciate an update when status changes from Backorder.
Very Fast and Easy to order
Wonderful shopping experience. Delivery was quicker than expected. Love you guys, and Merry Christmas/Happy Holidays!
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members