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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I emailed and called a few times without a single response. The first time I ordered and called with questions, I had excellent service. Not this time.
Great produc t exactly what I ordered. Will do business with again.
Very smooth process online, quick and easy shipping as well as quality products. What else could I want?
The saber is awesome! The look and feel is amazing! Next time I will get a set color. I got the color discs to go with it, and some of the colors are not as vibrant as I would've hoped. That being said, fantastic saber!
10/10! Amazing products!
No issues, arrived quickly, both nephews had a great time until their mother told them not to swing the lightsabers in the house. (What a party pooper)
Answered any questions I had fairly fast.
Fast enough delivery considering I live in Finland.
Always good service
Ich bin sehr zufrieden.
The saber hilts are nice, some screws need to be tightened up a bit and there are no manual (how to dismantle them for basic cleaning, changing the blade, and removing batteries for example), but really nice items.
"very average" appreciation because the customer service did not answer to my several emails asking (kindly) if it was possible to get the free item included in the "May the 4th" week coupon operation, regarding the fact that I had ordered 4 sabers (high end models) on april 26th. To no avail.
I passed another order (and activated the "revenge of the 5th" coupon...), I hope that it will go on well.
Shipping was smooth with fedex, as the import taxes (paid on delivery): for international customers it is very important.
Very great and fast service.
Fantastic quality, quick delivery and a wonderful selection of customization! Thanks! :D
Product was fantastic!
This is my second time ordering from UltraSabers. The first order was very easy and this time was no exception. Great system.
Excellent customer service in addition to having a great product...
I recently inquired as to how/if I could order some color variants for the knurled screws on the two Menace sabers I had purchased at an earlier time. Customer Service Rep "Marlena" got right back to me. She said it was indeed possible and gave me clear instructions on how to go about placing my order. I had no issues, and the order came through just as expected. Thanks again Ultrasabers! You guys rock!
Got a variety of hilts and colours which give the overall design a great look. Will definitely order more Sabers!
They are awesome
The product itself was in great condition as well as the package itself. However did get a letter a week later from FedEx about import tax so if you live in the UK look out for that.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.