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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Got a mystery saver for 75$ Quality is great and and an added upgrade to the heavy duty blade sealed the deal
Customer service is great and sabers are awesome. Never had a bad experience with any of their light sabers.
This is our 3rd light saber from ultra sabers. Love the selection of hilts and colors. Great customer service as well
Wow I got my Profits today I never believe this was real until my friend got his Profits from investing in this Platform. So I also gave it a a try and I got my Profits Today. Thank You
My 15 year old wanted a cool double saber. He is very happy with his purchase. Customer service was very good as well.
The customer service was pretty quick and my saber arrived EXACTLY when they said it would. 5 business days and fedex said a specific day and it arrived that day. So on top of great support and speedy service, the saber is great! It feels really nice and the blade feels so durable. The basic sound package is pretty dang good and for my first saber it has been great. I definitely will consider buying from them again
Love these sabers.
It was simple.
Whatever you do don't order from these rip offs! I spend over $300 and they sent me a saber without the options that I chose (noise and light). I contacted them twice by email and twice by phone to return so they could add the options. They don't return emails (even though they tell you email is the best way to reach them) and they don't answer the phone calls. I'm so angry. Complete scam.
Absolutely the worst customer service ever. My 13 year old son decided he was going to $150 of his money and purchase an ultra saber. He placed the order in the beginning of October and come to find out after weeks of asking for an update that one of the parts was out of stock and could take up to 12 weeks to come in. I called and emailed with little to no reply. Finally they responded stating they would refund the money but would be charging a 20% restocking fee. I'm not to sure what they were restocking as we never received anything. I told them that it was in poor taste to take the money as they did not deliver what they said would take weeks not months to come in. The refund is coming and they so kindly have taken over $30. I will never purchase anything from them in the future. They are a terrible company!
I bought the Dominicide LE, and it looks so cool and I got the blades in Violet Amythest! It's heavy (which I honestly wanted) and works amazing! Absolutely no rattle either which I found awesome!
Waited 6 months before getting my lightsaber.
After a year of trying to get my order and not being able to ever get a ship date, while the item was listed in stock on their website, I was told that I couldn't get a refund or a ship date on my item. I wish I could give them 0 stars. Do not by anything from them do you research and by from someone else, anyone else
I got a Phantom V2 Double bladed lightsaber, and it is awesome! At night (and normally) I have some of the coolest fights and tricks with my brother and friends! Great purchase and greatly satisfied!
I didn't even get my lightsaber I was wondering where it is for if I will ever get it let me know by a email just wondering I was looking forward to getting it but it feels like I will never get it I've bought I nerf gun online and I never seen it is very disappointing that it's happening with the lightsaber as well very sad please contact me back again
Great products shown online with equally great speedy service, I am VERY pleased with my order from start to finish! I had a minor/major warranty issue with the sound board. Major issue, but it it turned minor by how quick and helpful the staff were. Less than 2 weeks turnaround time for the warranty from my door to theirs and back again (a hobbits tale), and everything has been working great since!
Had one 5 years ago and we still battle to this day! Definitely recommend getting one, cheap for the quality
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.