Ulta

The review for Troy Ulta Beauty Store & Salon | Ulta Troy, MI (560 John R Rd, Troy, MI *******); And they block consumers reviewing them on google on their review website.
The staff, especially the black Daisy, treat immigrants horrible. Horrible place!
I returned a Clinique product because I found out that the sun-protective chemicals harms pregnancy (I didn't open the box). First, Daisy said we needed to talk to their manager, a white female (I first time needed to see a manager for returning products for 9 years in US). And they tried to force me to exchange to other products. I rejected and told myself never going there anymore.
They also tried to scam and did not really return my money to my credit card first time. 2 weeks later, I went back the store with my receipt. The black Daisy served me too. She pretended she didn't recognize me and said that it must exchange, not return (a "exchange" word at very bottom line of the receive, but the return wrote right on the middle---people must care about when you return there). Do you believe that she didn't recognize me with so much problem during the return, do not mention pregnancy reason return and II am an Asian rarely in the store?! She rejected to re-return my money until I got angry, so she knew I did not fear her because I am immigrant. If I did not keep the receipt, they would scam me successfully!
I went there first time because my Chinese friends wanted me to buy some beauty care products of famous brands (too many fake products in China). I took pictures of their products and prices and sent of my friends. They said they were too expensive comparing other places they knew. I asked if I could have their ads without buying anything. They said no (tried to seduce me to buy their products), but I did it from Ulta website without buy anything.
They treat immigrants horribly. Don't go there if you are immigrant. They will scam you because they know that you do not know American culture and laws well.

Ilya beauty is really a nice store, BUT! The salon is So Overpriced, my God! The stylist aren't very experienced, especially if you are African American. The young lady that did my hair was so very nice, but she knew nothing about black hair or how to roll very well. I mean you can the same products and service at JC Penney or Regis or even Smart Style. But I thought I would check them out and I truly regret it. They charged me $61 for a wash and set I could've went to Penney 's Salon and got the same service for $30 or maybe less and it would've looked better than what I got at Ulta Beauty Salon. The lady didn't not only know how to roll she didn't leave me under the dryer long enough it wasn't a good experience for me or my hair I had to redo my hair after I got home to make it look more presentable to go to church. WARNING: Do Not go there if you are African American, I repeat they not experienced with our type of hair. I paid the $61 but the service I got wasn't Worth It. But one thing for sure I will never go back for my hair.

About 3 years ago I purchased a flat Iron on line and it did not work. I took it into my local ulta to do a return and the rude beauty consultant couldn't figure out how to do a return so I suggest she ask someone I waited for over 15 minutes at the front to have a manager come out just so she could give me a hard time saying they do not except online returns which is a totally lie Yes they do so she refused to take my return so I contacted Ulta's customer service and explained my situation and how rude they were that they would not take back the return and they told me to mail it back or drive to another ulta to return. I thought seriously!? So I contacted my bank and told them my situation and they credited my account Next thing I knew when I went to order off of ulta again the company blocked me and sent me a letter saying I was no longer allowed to order or do a pick up order from their website because I contacted my bank for a refund. Apparently Ulta at that point lost a Loyal customer I will take all my business to their competier going forward.

They have nice collection. I use their product and I'm satisfied with their customer service. Thank you

Ulta.com has customer service tactics that companies usually start using right before they announce store closings and bankruptcies. Anytime a business keeps a customer's money without sending goods, there is a problem.

I ordered $100 worth of products recently. After about a week, I checked the status on my account and there was a message that said UPS had transferred the package to USPS. I decided to wait a little longer before calling.

I finally filed an inquiry about the order through the site and called their customer service number. The customer service rep told me that she knew where my products were and that she was having them returned to the warehouse.

I asked her why she didn't have the package sent to me since a) I ordered the products and b) I still wanted them. She told me there was nothing she could do and their policy states that it could take up to 30 days for me to receive a refund. I really wanted the products and would have reordered them right away if they had returned my money.

After waiting 2 more weeks (almost a month after I placed the order), I disputed the charge with my bank. On the same day the bank was issuing the refund, Ulta magically emailed me to inform me that they were processing my return (that I didn't request).

When I mentioned this to a couple of co-workers, one of them had a very similar experience recently. They kept her money for 6 1/2 weeks with no product and told her there was nothing they could do.

I buy everything except for fresh produce online and run an online store. I'm very familiar with shipping, returns, refunds, policies, etc. and keeping the customer's money until a dispute is filed with the bank is really sketchy. It also doesn't take 30 days to return somebody's money unless it's intentional.

It's best to avoid Ulta online and either buy in-store or order from Sephora.com instead. Sephora treats their customers much better and I highly doubt they would keep customer money for over a month without sending any goods.