UK Soccer Shop has a rating of 3.41 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UK Soccer Shop most frequently mention good quality, quick delivery, and football shirt. UK Soccer Shop ranks 2nd among Jersey sites.
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Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.
Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!
A pain free service with a great delivery process. I will use again with confidence. Great range of products.
Products used:
Great item
Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!
I ordered a jersey w/name & number on it. The sent a blank one. They refused to send another one w/name & number, which is what I ordered. They refused to refund me the order. They would only give a partial refund, unless I mailed back the item they mistakenly sent me. The one I didn't purchase at all. Unbelievable that they think they can charge me for something I didn't buy.
Ordered two Colombia football shirts in size
XXL and they where two different sizes
1 too big & 1 too small
What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.
Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.
Products used:
Kids football kit
I was dubious of buying from the site as it seemed so cheap. I took the plunge! The quality of the football top and hoodie is amazing! The price was even better! Highly recommend!
I ordered a football top for my Sons birthday, 2 weeks went by with no delivery I emailed 3 times and got no reply, I constantly phoned and got a voicemail msg this was done over 3 days, finally after registering a complaint through PayPal my package arrived 3 days later I would definitely never buy from this company again absolutely disappointed and would suggest you don't use them either
Everything was fine but it offers quick delivery which is not available for all products making postage more easier to understand would be helpful
Placed an order for a Spurs jersey. For 6 months, nothing. Got fed up and asked to cancel the order and get a refund. They said ok. Well 6 months later still no refund. And they won't respond to my requests asking what the heck is going on. Avoid.
Tip for consumers:
Very poor customer service
Products used:
Jersey
Delivery straightforward and no issues. Items received were correct size but not official kits which was surprising.
Products used:
Football jerseys for kids
I would not buy anything from the company. I ordered a jersey for my son, Youth XL. They sent an adult XL. I was charged for the shirt, but I obviously could not use it. I ordered another jersey through Fruugo to get the right jersey for his birthday. I had no idea Fruugo would use UK Soccer Shop to fulfill the order. I asked Kelly, the sales rep for UK soccer Shop for a refund, but they would not replace the shirt without me returning it, which I did. They claimed to initiate a return for the cost of the jersey, but not the two shipping costs, which were more than the cost of the jersey. Kelly explained that both shipping costs would be refunded as well. The "initiated refund" never happened and Kelly from UK Soccer Shop stop answering my emails. Scam.
Tip for consumers:
I don’t believe this company is legitimate.
Products used:
None, though I ordered a jersey.
Product as expected,delivered in a reasonable time frame. Am delighted to get a product for a small football team. Thank you
Avoid, they will take your money and your shipping fee regardless of it being expedited and will do everything they can to make excuses while they let you know the shipping rather than 2 to 3 days will be over a month and will not cancel an order that hasn't even fully processed. Forget about trying to plan around a holiday or in this case Christmas they will not follow through the customer service is awful.
Tip for consumers:
Avoid and buy within the states
Products used:
Still trying to get the product but they have screwed me with shipping they can't accommodate and time lines they can't keep.
The key chain I got had a small scratch on it and as for the t-shirt, the name was printed smaller than I expected. The t-shirt delivery was quite slow, and when I requested an update, customer service was poor - I had to write in three times before I got a response. Frustrating because I lived far away and was using this site for the first time - of course I ended up with doubts regarding your credibility. The products weren't cheap for me and there was no way for me to be assured that all was going to be okay.
Products used:
Key chain and t-shirt, both personalised
I ordered a personalised McLaren polo shirt, printed with 3 initials on.
I love the shirt and what a great idea to be able to personalise it.
The only reason I haven't given this review 5 stars is due to the length of time it took from placing my order, to receiving it, this needs improving in order for me to consider buying further items.
Otherwise, a great online store, prices are fair, based on everywhere else, and the online communication was great.
Tip for consumers:
Shipping was a little slow, otherwise, quality goods.
Products used:
McLaren Polo Shirt
Just a hick up with size due too Nike letting us down. UK Soccer Shop sorted out the size and got back to me,
It was printed and sent to me the next day, very quick and helpful. I will use you again and thanks. Simon Lucas
I purchased some football jumpers for my sons for Christmas (14th December) that were labelled as 'in stock'. Delivery was meant to be 5 days. Nothing arrived and I assumed that must be lost and there was no communication. I therefore repurchased the jumpers to be guaranteed delivery within 48 hours on 20th December. Again nothing arrived for Christmas.
I received both orders on 5th January and they will not let me return as they say there are bespoke printed? These with just normal players jumpers of that club and I didn't order bespoke printed.
I have tried to communicate with this company and not one response.
Please do not use this company.
Products used:
None, they are all new with tags as I am trying to return.
Order placed and fully paid for but not until I chased them two months later was I advised that the product was out of stock. I substituted my order for a different product which was duly despatched however upon arrival was subject to import duty in excess of 100% of the purchase price which was never explained in advance. I requested cancellation of the order and a full refund which was agreed to but only after the product had been returned to their warehouse by their own nominated courier. Four months later this has still not been confirmed and the company is now not acknowledging or responding to my emails. Also impossible to phone the so called customer service department as the number is permanently unmanned. Based on my experience would recommend not dealing with this organisation.
I bought this for my brother as a 60th Birthday present and it went down very well. It took a few weeks to personalise etc due to current circumstances, but the end result was worth the wait, thank you.
I was waiting for the product for a year. They said it arrived but the post office said it never arrived and demanded that they send a reference number, they never did. They made me chase them for a year and promised that the product would be returned and delivered again. Since then I've been chasing them, they refuse to refund and they are not helping to solve it. Worst service I ever received.
Tip for consumers:
Worst service ever
Products used:
I ordered a Liverpool suite for my child's birthday, haven't received anything, and they refuse to refund me because they claim the order is on its way for over six months...
I ordered a jersey from this site and never creceived confirnation email but they took the 71.23 from my account. Ive constantly tried contacting customer care but it just says number invalid. Ive emailed them 30 times but only reply is off some randomly different person each time and they say that you need order number from confirmation email but they dont give you confirmation email. But they will take your money. A total scam. Atay away from this site
Tip for consumers:
Where my jersey is or money back is
Products used:
None. Cause i never got tgem but ye took my money
I put a order in on the 26th of November the website says three to five days for delivery it is now the 14th and December and I still haven't received I tried for 2 days to get in touch with UK's soccer shop the phone number on the website is not in service I tried tracking the order which also doesn't work I finally got in touch yesterday by email for UK soccer shop to now say that my order will not be here for 5 to 6 weeks which it doesn't say anything about that delivery time on there website.i cancel my order, for UK soccer shop to say that I will receive my refund in 5 to 7 days which is not acceptable
Ordered a Paraguay shirt for my son's Christmas present, arrived with a week, looks great, will deffo order from them again.
I was incredibly pleased with my purchase. Good value and it was delivered quicker than I thought. I would use again for sure.
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