UK Soccer Shop Reviews Summary
The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Less than 1 week from order to delivery of personalised shirts during lockdown... no complaints £20 each and reasonable quality.
Terrible goods of bad quality and still not given me my refund and won't refund the cost of postage via tracking you requested
Absolutely shocking delivery payed 10 quid for next day had to wait a month just use Amazon trust me do not refund you delivery fee and the shirt was to tight on me anyways so waiting a month and another for a refund is absolutely shocking doesn't get worse stay away
The product was good and the service was good, only thing was I paid for an quicker shipping option but it didn't come within the time.
Ordered 2 Bundesliga T shirts for lockdown TV viewing. My son can now cheer on Union Berlin whilst I shout for RB Leipzig whilst appropriately dressed!. All arrived as displayed on the website
Ordered a football shirt still not turned up sent emails which u haven't replayed phone you no reply but you are happy to take my money stay well away what a con
This company is a scam no service no email replying nothing. I ordered 2 shirts from them & haven't received my order for over a month & a half, I recommend strongly to order elsewhere
My 12 year old son loves Tottenham Hotspur and these shorts were perfect. Having them personalised with his initials was also a great added extra.
Excellent product, good quality, good communication, fast delivery, happy with that and I will love give a maximum stars rating but because I couldn't get my name printed at the back and the number cuz that sponsor name beko in the middle, and in the picture didn't show that sponsor, was unicef at the bottom to be honest, if was that in the picture I wouldn't choose to print my name, anyway except this one, everything was alright and the product is excellent, team response as well, and I'll choose a different t shirt to print my name! Thx.
Item arrived within the time expected. Item in perfect condition.
Communications from supplier was first class, keeping me up to date with progress, so that L knew which day to stay in for delivery.
Excellent value for money and a quick response quality material and worth every penny, first sport shop I've come across that prints what you want the shirt
Purchased 2 items from them on April 19th 2020, Polo shirt and a VFL Wolfsburg kid's jersey for my son's bday, he loves Volkswagen cause I drive one. The package changed shipping vendors twice and the overused shipping delay tactic due to COVID-19 pandemic. I say that because a lot of companies are using it as an excuse for sub par service with no accountability whatsoever. Here it's June 9th after submitting multiple complaints to both Norsk Global and USPS, I have finally received my order to my surprise there is no VW logo on the jersey. The logo is displayed clearly on the item for sale on the website. Screw this company! Now that I look at it, it looks so fake from China and not even worth the price of shipping and definitely not worth the wait.
Very poor service. I ordered a shirt two weeks before lockdown begun, and paid the extra for it to be delivered within 5 working days! 9 weeks later the shirt finally arrived!
During those 9 weeks, the customer service number wasn't connecting, emails (that were being responded to) was the generic "your order is in transit".
After 7.5 weeks, I logged back in to see my order had disappeared and there was no tracking number in order for me to use.
I subsequently called the bank and they completed a charge back within 10 days.
During that period, the shirt arrived with a very rude email from Simon who called me fraudulent. I asked for a discount only to be told when the charge back is reversed, we can then work something out.
Since the reversal of the charge back, we've gone back to radio silence. Simon is no longer contactable.
He gave a poor response blaming lockdown for the delay. The truth is that it was ordered 14 days prior with a 5 day delivery slot, if they were unable to print a shirt in time then this should've been communicated on the website.
STAY AWAY FROM THIS COMPANY!
Remaking retro shirts like Zidane shirts which are hard to get hold of.
And other great footballers. Paul Gascoigne 1996 England home and away shirts with names of players on the back. Or Roberto Baggio shirts World Cup 1994 home and away Roberto Baggio shirts with name on the back of shirts. International retro shirts. Rerelease all previous England shirts. Rerelease all previous Real Madrid - FC Barcelona and Manchester United shirts.
Have been waiting for almost 2 months for my order, still nothing.my mails are getting ignored and phone number is invalid. Requested for money back but doubt ill ever see anything. NEVER buy here, its basically THIEVERY
Delivery took a longer than expected (9 working days) but shirt was excellent quality and customer service responded to my query about the delivery delay promptly.
Got what I was after but I payed £8.50 for next day delivery and received the items nearly a week later. I emailed querying the time elapsed as with no proper indication of said delays on the home page or at checkouts I was left waiting an extended period for items I should have received much sooner.
The kit is so cute on my grandson this is now the second one he as and they wash brilliant good printing
I ordered this strip and paid for 2-3 working days delivery, though when it was 4 days late I emailed customer services and they notified me that due to the strip having personalisation, then this would be an extra 1-2 days. The strip arrived as stipulated and could not be happier with the quality.
I have read some awful reviews about this site but I oculd not be happier with the quality and customer services I received.
Ian Menzies
About the Business
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members