The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Ordered a football shirt from their site, item was showing low stock. The day after placing the order was told there was no stock, and a refund was issued by Paypal which was almost £5 less than the order amount! No answer to messages, emails, phone, nada. Effing useless, buyer beware!
Very quick delivery of a customized shirt, perfect brand new condition and great quality. Responded to my emails quickly and everything was delivered better than expected. If I'm in need of another product I won't hesitate to use them again.
Really impressed with the finish on my new shirt! Delivery was quick and easy to get updates on where my delivery was
This had a delay in delivery but totally understandable due to current COVID-19 circumstances but the team keep my updated which was good. Now it's arrived my son is very happy and now wants a Barcelona one like his Atletico one with his name on the back also, the quality was great so we'll definitely return to make the order.
Ordered 2x Bayern Munich strips for two football mad boys and they came within about 10 days and quality is fab. Biju was also helpful through emails when I had a query. Would order again:-).
Ordered a shirt for my son's birthday (3 weeks before his birthday).
No order update given, asked if the shirt would be in on time for the birthday, have emailed for feedback twice without any reply.
Feel like i got scammed out of my money, and not sure i will ever receive the shirt at this stage.
Avoid would be my suggestion.
I purchased two Bradford city retro items of clothing. Lovely quality. The delay in receiving them was unwarranted as they were not custom items. This spoilt my shopping experience.
I Purchased these soccer shirts to cheer up my grandsons who live in Perth WA and who had just gone through big life disappointments. The shirts of Tottenham and Newcastle sheered them up no end, especially as the shirt names carried their middle names, and the number 10 that I use to wear.
Ive tried many times to insert the photographs 2 in No but they just wont stick so that is disappointing
Was a present for a coach who sadly had a stroke! Really cheered him up! Looks amazing did take on to receive but that's cause it's a retro and was personally made! Great product thank you!
I bought a (TOFFS) 1957 Man United FA Cup Final shirt from UKSoccerShop which was not only better value than the manufacturer but was delivered promptly. The website is easy to use to browse products and also to order and pay. Would definitely use again.
Excellent variety of jerseys. Size fits perfect, material is of great quality. Very impressed with this shop. Will definitely purchase more items in the future.
Good service, waited a little bit more than I was expecting (my advice would be to improve this side) but in general it all good.
Easy to order, delivered quickly and great quality. I ordered a union berlin shirt and it was delivered the following day
Web site very easy to navigate.
Ordered Chelsea training bottoms, best price on-line & great value for money. Delivered in 2 days from ordering. A*
Ordered 5 items 3 months ago. Got two of them the others valued at 160 are showing back-order. They're customer service is non-existent. No response to 3 e-mails and phone number is repeatedly "unavailable". Do not spend money with them. Lots of similar reviews.
Easy to navigate the website, had the shirt that other websites did not have. Quality good, bit pricey.
It was delivered quickly, the printout personalized name is perfect and the quality is great, on a good price. Thank you!
I got my order and was very pleased but it was hard to get a update on the delivery but will definitely use uksoccer sgain
Really good, well made rugby shirt. It's a gift so hubby hasn't had it yet. I would recommend buying from this company & have no hesitation in purchasing from them again. From ordering to receiving was very quick
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
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