The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
My son loves his football kit purchased from here especially as they personalise football shirts. Good communication. Orders came promptly with the exception of some socks which have been delayed for a while due to out of stock.
Very good quality products. Packaged well.
Took slightly longer than I expected but the website account kept me up to date.
WARNING! DO NOT BUY FROM UKSS! This group is not a good place to purchase an item. I purchased a jersey and selected specific options for the jersey. They sent me the wrong item completely. Then began the month long BS email exchange with Kelly and other members of their so called customer service. I followed all their instructions and still have not been refunded. They of course don't have a number to call as they don't want to help anyone even when they make the mistake from the start. They "refunded me $8.33 for $192.00 jersey. At which point every single email exchange from then on became an insult with zero help. I sent back the jersey with tracking to show it was delivered as requested and they still continued to jerk me around with one sentence, vague responses. This is an absolutely terrible company and does not deserve your business. I have had to contact my bank for the refund as they are now pretending they didn't receive the return. Source your products else where! You've been warned!
Most of the items on this website are on ‘back order' as they call it. You can wait weeks or months for your items if you even get them at all. This is wrong as it not specified at time of purchase and makes you think items are available when they are not. They cannot even give you a rough date of when you might receive the order. Only order from here if you like waiting!
Very good quality material, fast delivery, I recommend it, I have already bought another t-shirt from this store, I hope I will be happy again
I paid for next day delivery before realising that if its a printed football shirt they can't do next day. These delivery exceptions should be clear at the point you select delivery options or you should at least be prompted to read the exceptions first.
Item received over a week later but was exactly as described, great quality and I'm absolutely made up with it! (especially considering this was the only place online that I could find selling what I wanted). Defo recommend, just check delivery exceptions before ordering. In the companies defence I didn't complain, i just took the hit, maybe they would have refunded for delivery, who knows?
Great value for a good quality football top, great selection and kept fully informed of delivery date.
Took over a week to deliver
Son is really happy with it.
NOT A SCAM. As some have posted.
Would order again.
I ordered a manchester united home shirt of Ronado 7. Shipping time was 8 days. But hopefully i am expecting it to arrive it by tomorrow. Decent service overall.
Never received my item after 2 months and they are not answering to issue my refund, avoid at all costs!
Awful awful awful customer service - a thief company! Have never encountered such experience before. Still waiting for my delivery …WILL take you to court…deserves a 0 star if I could.
Avoid at all costs. Check out reviews online for this company. They are scammers. You have been warned!
The T-shirt I ordered came 6 weeks later despite the 4-6 days delivery time advertised. Then when I left a review on Trust Pilot, the company flagged it as fake and I had to send photos to prove my review and it was taken down anyway. Honestly the most disgusting company I've ever given money to.
I bought a non-specific Bradford City shirt which I must admit is much better quality than the official merchandise made by AVEC/NIKE. Someone at the club needs to be pointed in the direction of this company for the official kit supply.
I usually take a L so ordered a L but the shirt that came is a little tight and so should probably have ordered an XL apart from that it's a nice shirt and good quality
Great value for money.
Ordered two kits for grandsons aged 7 and 4, they love them!
Easy order and delivery process. Quick turnaround even with the name and number printing.
Recommended this business for personalised football tops. Couldn't believe how quickly they despatched the personalised tops, and was kept updated on the status of the order regularly, if only more online sites were like this, thank you very much.
Ordered Scotland top on a Saturday night with printed name and number. Didn't arrive on next day delivery which I paid for but arrived within a few days so no complaints really. Good quality. Would recommend.
I bought a 2020-2021 Turkey Home Shirt (Ladies) as a birthday present for someone. The price was a little high (>£80 for a women's football shirt!), but considering the availability of the product (or relative lack of) on the market and the fact that a mortgage is required for a shirt of any sort these days, it is competitive and this is more a damning indictment of modern society and capitalism, than uksoccershop.com themselves.
As should be expected, the shirt itself is in perfect condition and the manufacturing quality is great. I also ordered the additional name and number printing; the quality of which impressed me. The practice seems to have improved quite a bit since the last football shirt I bought myself nearly 10 years ago.
Shipment was great; having kept an eye on the status of the order the website suggested it was printed and dispatched within 24 hours, which surpassed expectation for what was the default delivery option. The Royal Mail lady had a good go at ramming it through the letterbox even though I was right on the other side of the door, but she is normally a bit of an animal and I'm sure is in no way affiliated with uksoccershop.com.
I had issues initially with placing the order; my NatWest online banking declined the first attempt and asked me to confirm it was really me to progress. This was unusual and has never happened to me before, but perhaps it was because it deviated from my normal online shopping habits (industrial amounts of cheese and wine).
To summarise, the service and quality of the product mean that the next time I need a football-related product of any sort, uksoccershop.com will be the first place I think to look.
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.