CeX UK

I HEAR CUSTOMERS OF CEX THAT HAVE BEEN RIPPED OFF ARE TALKING ABOUT GLUING CEX STORES BARREL LOCKS WITH LOCTITE GLUE THAT IS AVAILABLE IN THE POUND SHOP!. I HEAR THIS GLUE SEALS BARREL LOCKS SOLID IN SECONDS!. I HEAR IF THEY TRIED TO OPEN THE SHUTTERS TO THE STORES IN THE MORNING THEY COULDN'T AS THE BARREL LOCKS WOULD BE GLUED SOLID & THEY WOULDN'T BE ABLE TO OPEN THE STORE!. I WONDER WHAT IT WOULD BE LIKE IF ALL THE PEOPLE CEX HAS RIPPED OFF & STOLE FROM ALL OVER THE COUNTRY STARTED GLUING THEIR STORES BARREL LOCKS WITH LOCTITE. EVERY NIGHT. I HEAR CUSTOMERS WHO HAVE BEEN RIPPED OFF BY CEX IN THE PAST ARE TALKING ABOUT STARTING A CAMPAIGN TO. RUN CEX OUT OF TOWN. POWER TO THE PEOPLE!.

Right, I took an Oppo find n2 flip into store, in mint condition, and I mean mint condition. I said to the dappy looking sales guy, can it be graded before I trade it in, as there was £100 difference between A&B grades. After 10 minutes of him trying to find anything in the phone to knock it down to a B grade, he said give me a sec, and went to show his tester, who to be honest walks and talks, like he left NASA to work at cex, as there testing bit is behind the counter out of site, dappy came back 4 minutes later, saying there was a mark on the speaker, so it would be a B grade, I looked at what he was talking about, and there was a small bit of dust, where the case had been. I literally blew this off, and showed him again, but he said, as a mark was picked up in first inspection, it would still be an B grade. I said don't worry about it, and started to pack the phone back in the box, he muttered something under his breath, so I said. They would buy it as a B grade, then sell it as an A,
I will never enter a CEX store again, fully of idiots, who think there brain surgeons when it comes to electronics

They say you get items for cheap yet there cheeky $#*!s only buying a PS4 for £48 and then selling for £185 what's that $#*! about, yet the sell a ps5 controller for only £2 more than a USED PS4 controller
They really need to sort there $#*! out before they go bust

CEX is by far one of the worst companies i have ever purchased a product from. Amongst the awful customer service team, there is also the awful staff in stores. I bought an iphone 6s from them and was promised a warranty that COVERED accidental damage. To my distain the screen starts to bend and come away from the display on the mobile phone as they sold me a phone with non "Apple genuine" parts. They fobbed me off and told me the screen was coming away because i DROPPED IT. So not only did they deal with my complaint with the worst care ever, they also accused me of dropping my phone, i am very good with phones so knew this wasnt a fault of my own. I then went to apple and they gave me a report that sated that next to none of the parts in my IPHONE were real iphone parts. This means i was lied to about my warranty and i was sold false products. They make you pay full price for a second hand BRANDED product that next to no real parts in it. They treated me like dirt and the staff in the store were rude and lied to my face as well as multiple people i asked to go in and question. They really need to train staff on customer service and what their policies are because i don't even think they know themselves.

IF I could give no stars I would! Do not I repeat do not order online from this company! I have no choice but to keep ordering until I get a right item as I have a voucher I have to use. I have emailed the managing director directly it's so appalling and I have had no help for the 3rd time I have had to place an order to get a correct item that works! 1st one cancelled, fair enough, 2nd GoPro wrong one, 3rd one A grade faulty and missing a vital part on camera And so back to local store again for refund! 4th told by online service to order again and they would help to ensure what is being sent is correct etc and guess what? Nope they didn't aNd have dispatched it anywAy! I have lost money in car parks and petrol and time wasted and I have a special needs son who came with me and it upsets him to queue and have to wait for them to check an item I just received in the post by them! I then had to get family help to have my son as he was upset and didn't want to go! I have no doubt I will be there again to refund my 4th order as it hasn't been checked! I paid more for an A grade to ensure this didn't happen but there was no point! No response to messages or emails in time either. No phone number and now I see why! Help my latest order number is ******* but I should all too late! Have had it now and wish I never bothered as it's stressing me out now!

I went through website selling half my DVD collection (keeping my favourites). I don't use them and thought why have them cluttering the place up. The site is easy to use.

I chose to receive payment via voucher as I had in mind to purchase 2 Google Chromecasts from them with the proceeds of the DVDs.

I packed up and posted them on the Tuesday (sent them via Collect and Plus) and received the voucher Sunday evening. I received emails letting me know they'd received the DVDs and when they had finished testing them. I also had prompt replies to a couple of questions I had regarding the transaction.

I purchased 2 x C ratings' of Google Chromecast, as the previous reviews of C graded items were good. I wasn't disappointed.

I think 1 product came with original cables and neither had original packaging, which didn't bother me in the slightest. Other than that, they're in mint condition and work brilliantly.

I can now use my TV more than my laptop or phone, as I can now "cast" everything to the TV.

UPDATE: I've been that impressed, that I've now packaged up all my remaining DVDs and sent them off too. I'm embracing the digital world. Now that I have Chromecasts, DVDs really aren't needed.

I was very impatient with them, yet they were professional, polite and patient with me over a query I had. I really can't fault them.

Slowly got worse until the point were they don't Evan book stuff onto the system a few quid off every time you sell something

They agree a price then they try to knock you after testing even if tests come back good, Don't waist your time.

The local cex Inverness is very terrible usually you are kept waiting in line for up to twenty minutes even if no other customer is being served, today I decided to visit them to do a trade in however I left the store very angry as I was in the line where the signs say to stand but the staff member totally ignored me and took others in front of me despite me making it obvious I was waiting next there was numerous other staff standing gossiping behind doing nothing to help serve eventually another member of staff served me there was absolutely no word of an apology either Sam was the staff member who refused to acknowledge me yet even though he heard me complain about him then to make it worse as I was leaving the store the staff member who served me and the one who ignored me were laughing and taking the mickey out of me yes before I had even left the shop this is disgraceful I have an illness and can do without this unnecessary attitude will never shop with cex Inverness ever again its filthy as well the staff eat take away while serving too be warned if you decide to go in there try elsewhere if you possibly can.

I hate how the robbing bastards charge you a delivery fee for each individual item brought online even when you buy them at the same time.

Had a few problems with second hand items from CEX online. I bought a dvd box set and it turned up badly smashed. Somebody had tried to stick it back together with sellotape and this must have happened before it went into the post: the posting box it arrived in was in perfect condition, but all of the dvd cases were smashed, sleeves torn and sellotape stuck all over it. CEX staff must have known they were sending damaged, substandard goods as they packed them up for posting. AND discs were missing! I contacted them and they said the only solution was to return the item for a full refund. And this is the tricky part - I'm disabled and rarely get to the shops (that's why I buy online!). In fact, I don't live very close to a CEX or a post office so it would cost me between £10 and £15 to get a bus or taxi to return the items. In the end, it was cheaper for me to buy replacement dvd cases. CEX said they had an option for collecting the item from my home - but they don't: they use 'collect+' which is a Yodel/courier service and you have to find a nearby office to drop parcels off and then pay to have them sent back. CEX are completely inflexible about this - even with a disabled customer. I asked for a partial refund as I'd had to pay for replacement cases but 'it's not policy' to do that. They insist that they have strict, tough checks in place to make sure only top quality secondhand items are sold to customers but my experience contradicts that. I would not dream of trying to sell such tatty, taped together DVDs as the ones they sent to me (see pics) - and it brings into question the descriptions they have on their website and the different 'gradings' of goods they provide. I certainly wouldn't trust any of the pictures or the information on their website after receiving such shoddy products.

I worked for the South Shields store for around a month.
While I was there I encountered staff members who were argumentative and rude to customers and the new staff members
The store was riddled with bad reviews about rudeness and ignorance from staff
I got several compliments while working there about how it was nice to speak to a human and not a robot.
God how I agree the staff were always disrespectful and rude to several customers a day.
The manager Britt told me one day that making the customers wait and ignoring them is what to do and get one with menial tasks which I simply refused to do
I came down with covid while working there and on my lunch break let my assistant manager know that I wouldn't be going back as I was sure I had covid.
This resulted in me getting the sack for breaking store policy.
The store has remained open even though I was there with a serious case of covid that has still left me poorly.
Now the cherry on the cake they have decided they aren't going to pay me for the work i have completed and are refusing to answer any emails or correspondence from myself.
Truly a bunch of egotistical Aholes who don't know the first thing about good customer service.
I'd always imagined working at the store growing up and all I can say is I am truly let down and disappointed by the low class manner of people CEX would employ.

Decided to sell my Chromebook at CeX, but they seem to be absolutely clueless regarding them (I have been to two stores) and both were useless at knowing what to do, and I am not talking just about one member of staff, but several. Anyway! They said it would take them about 2 hours to wipe it and test it. Hilarious. Aren't they aware of the fact that a Powerwash on a Chromebook takes about a minute and is securely wiped? Anyway they wiped it before they quoted me the time, and I refused and didn't think much about it, anyway a month later I got a better offer in Cash Generator, booted it up and realised they stuck a password on it, so I couldn't even access my own computer, great eh? Then I went back to store and I was accused of being rude, well what do you expect me to be like? Extremely happy you gave me a ridiculous time frame of testing a computer and then sticking your own password on it. Anyway since this, I have ripped up my membership and will never buy or sell something in this ridiculously overpriced and underpaying store. (Put it his way, they sell second hand stuff at near RRP) doesn't make sense does it?

Just been in my local washington store to return with recipt a VR i bought two weeks ago. Before I bought the VR I asked twice to make sure it would be compatable with my son's s6 edge to be told absolutely it will. To get home and find my son's phone doesn't fit. I then spend two weeks trying to find an adapter (which I shouldn't have had to do) without any luck. So as I promised my son I will take it back and get your money back ( he's 15 and was his money) so firstly I explain why I'm returning it and would like my cash back to be told that we just need to run a warranty test and it will take 2 mins. Anyway after waiting about 15 mins they came back to me and said they can only give me a cash voucher. Which is ridiculous they sold me something that they said would fit but it didn't. So of course I challenge this but In responce I get a jumped up little prick thinking it's funny and trying to be a wise $#*!. Unfortunately because my son was getting embaressed I had to give in and take the voucher. Terrible company! Terrible staff! Should be closed down for good the lot of them angry beyond belief if I could have put a zero I would

I believe CEX are a scam company too.
1. On 13/03/19 I took an immaculate Huawei phone, box charger, everything - the assistant agreed it was 'A' grade and said come back in 40 mins.
On return they told me it failed as the phone is bent.
What?!? It's made of wafer thin glass and metal - there are zero signs of stress or cracking!
I disagreed and demonstrated a piece of paper could not even pass under the phone! - note the paper is a TENTH of a millimetre...
The test report says it has passed the visual inspection.
Had a 30 minute disagreement and had to leave in frustration.
2. Next day took it to another Cex store.
Remember the phone is in immaculate condition.
The assistant took one look at the charger jack and downgraded it to a 'B' grade - when the phone will easily sell at 'A' grade!
Walked out in disagreement and went to another Cex store.
3. The next Cex store agreed my phone was in PERFECT condition and said it was easily 'A' grade.
Told me to come back in 30 minutes after the test.
Came back - they told me it has failed as the Gyroscope is not working!
What?!?
Then they proceeded to explain to me what a gyroscope was - i am fully aware what it is.
I demonstrated the gyro was working perfectly by going on to You tube and turning the phone 90 degrees - the display flipped in time indicating the gyroscope does work.
The Cex tester said, no there's another part of the gyroscope wrong (BS) and it's failed on their software.
He showed me and it was a basic screen which i doubted immediately.
I activated the 'Compass' Function on the phone and again demonstrated the gyro is working perfectly in every degree.
The Cex tester said yes i can see it's working but it's failed on OUR system.
Treble Frustration for me - an honest customer with an immaculate phone... Cex statements were proven wrong on each occasion but they refused to take in the phone as promised!
There is some sort of SCAM going on here - 3 stores fabricated a lie to avoid taking my spotless, fully functional boxed phone.
What the heck is going on with Cex?
Still fuming and deflated...