Niamh M.

CEX is by far one of the worst companies i have ever purchased a product from. Amongst the awful customer service team, there is also the awful staff in stores. I bought an iphone 6s from them and was promised a warranty that COVERED accidental damage. To my distain the screen starts to bend and come away from the display on the mobile phone as they sold me a phone with non "Apple genuine" parts. They fobbed me off and told me the screen was coming away because i DROPPED IT. So not only did they deal with my complaint with the worst care ever, they also accused me of dropping my phone, i am very good with phones so knew this wasnt a fault of my own. I then went to apple and they gave me a report that sated that next to none of the parts in my IPHONE were real iphone parts. This means i was lied to about my warranty and i was sold false products. They make you pay full price for a second hand BRANDED product that next to no real parts in it. They treated me like dirt and the staff in the store were rude and lied to my face as well as multiple people i asked to go in and question. They really need to train staff on customer service and what their policies are because i don't even think they know themselves.