CeX UK

Have just been completely mugged off by CEX.

I bought an Alcatel flip phone in the Brighton store for £18. But when I realised I bought the wrong phone, (was actually intending to buy one with a camera attached to it) I went to the Worthing store, expecting to return the phone or even exchange it for the correct mobile.

I was then told that CEX do not allow items to be returned unless they are faulty, even though this item was untouched, still in the packaging, receipt included, charger still wrapped up.

& even though their online Terms & Conditions state that items can be returned within 14 days, I had to sell the phone back to the store for £10 less than I had bought it for 3 days earlier.

It's so disappointing as I have been a big time CEX fan for many years and am always recommending to friends and family.

Staff members actively try to rip you off. Tried returning a game within the 2 day period to get another and was offered 7 pounds as they don't do that when it's listed in the returns policy. Tried to trade in a ps4 and was told they would have to deduct 70 pounds for a dent in the controller. Have no idea how cex remains in buisness everything is severely overpriced.

Bad shop business to deal with
Internal bias
Staff alowed to come from behind stall counter to instigate a fight with unsatisfied customer Polcys and procedures a joke
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Dont use this company in any way place is a joke and needs outside investigating sources esp.castleford shop.

Shop put wrong disk is packet. I wanted 3d got 2d. Asked to return item to test. Test what in reply? It's not on the box. We need to test the item for a refund! You didn't put the item in the box? But we need to test it. Take it to any shop. Take what? The disk. What disk? The disk you want to return. You didn't put it, in the box? They have the logic and reasoning on a dead goat. I don't care if the are polite if at the end of the day they are physically brain dead without logic or reason. Will never shop there again. £2.80 to park, £4 in fuel, double that if you want to return something. Why bother. They wonder why Amazon win. It's called economics.

Cex sold me a phone. My partner's christmas gift and they get in the money of my account...
Hours later they sent me a email about the cancellation of that ítem. They will return back my money in the next 10 days working... so when the christmas finish...
Im totally desolate... i spent all my money in that phone so my partner is going to haven't got any gift this year...
Thank you cex for sell items you haven't got and get all my money...

My phone hasn't worked properly since I bought it I took it back to the shop in Braintree after one week they said it was strange that the screen would not stay off. This was causing the battery to not last a full day. I thought they would replace the phone but they told me they would send it away and it could take a week to four weeks to repair. This I found unbelievably bad for the reason I had only had it a week and it had not worked properly from the day I bought it.

Don't buy from here as I had the item for one day and they don't do refunds on the day I got me item and when I taken it back they had to test it out and that 1st even tho I only had the item for 4 hours and they don't refund the item back on your card even tho I had the item for one day.forcing you to spend the voucher I got from the store. Shame on ya's cex not a happy customer ye going to lose all ya Customers the way ya treat people it's not on!

I lost all the data, pictures, videos and work files I had on my phone because the staff member forgot to tell me they wipe phones when checking them. I was not offered any format of genuine apology, the manager didn't even try and attempt to show me how to restore my phone after me repeatedly telling them it wasn't backed up. I am disgusted that they watched me stand there crying over the loss of irreplaceable memories without being able to show any care. I was just left there like an idiot. They then forgot to put my sim card in my phone so I had to miss my bus and go back to get it. Again I was dismissed and dealt with in a way that made me feel like I was in the wrong. Shocked and disgusted. Just because I'm dyslexic and gave trouble reading I shouldn't be treated badly because the receipt I signed tells me they will wipe my phone. I asked staff what receipt was for and was told to get my phone back after testing. Ridiculous.

I was sold a Spider Man: Miles Morales PS5 copy which didn't work at all because of multiple scratches on the back of the disc. I went back in to return it, and the guy told me that, because I don't have a receipt or any proof I bought it from them, they can't return it. But the best part? The guy who SOLD it to me was standing right next to him and didn't say a word.
Another time, I bought a Switch Lite and the left analog was extremely faulty, so I wanted to trade it in for a voucher or just return it. But then another worker butted in and told me I have to wait for 2-3 weeks for them to test it, and then I need to give them a chance to fix it, and only then would they "buy" the console off me; not refund me; buy it off me for a much smaller price.
Overall, product quality is extremely inconsistent and poor, staff only get involved when it benefits them and not the customer, and it's just a waste of time shopping here.
You want a console or a new game? Just buy it off eBay or Amazon. Yeah, it'll be a bit more expensive, but at least you're guaranteed a good-quality product.

Avoid.
48hr returns policy? = illegal.
Refusing to refund? = illegal and immoral.
Conning an old lady out of £130 for an obsolete product worth 50 at most = disgusting and immoral.
Company policies in direct opposition to Consumer Rights 2015 Acts =illegal, immoral and disgusting.
SHAME on YOU!

I purchased a Camera from Cex and was really Happy... Until 3 weeks later I tried to sell the lens of the camera back to Cex as I've upgraded the lens for a better one. I took the lens to the Mansfield store who told me the lens is no good and has old dust in it? I explained to the sales assistant that I purchased the lens from yourselves 3 weeks ago? How can it have old dust when you have sold it to me as good, They said I have to contact online to sort this... I have been told I'm past my 14 days of returning the product although it's obviously not my fault! They have refused to take the lens back or refund me? What a con! Avoid at all cost. I just hope the camera isn't also a dudd because the Guarantees are not worth anything. Order *******

I recently purchased a huwawei p30 from cex in Colchester after a month google maps stopped working, found out it was an issue between huwawei and Google so is a fault with the phone but cex have refused to replace or refund just saying it not down to them crap customer service I think..

Recently purchased a 2nd or 3rd or even 4th hand Samsung tablet, maybe even more, from cex Paisley for £55. Needed one to pass the time in my taxi between hires. After working throughout the Christmas and New Year period, I decided to download some tv apps for something to watch. Unable to download BBC iPlayer, Netflix and even YouTube. Went back with the device, only to be told that they don't do refunds. They will of course buy it back, but at a much reduced price. Before this happened, they did eventually admit that the device was not compatible with those apps. I was offered £25, £30 less than I paid for it 2 weeks earlier. I just took the money and walked out disgusted with them and their attitude. Please please don't buy any electronic equipment from them, there's no going back.

I bought a Pixel 4a through Cex six months ago. After a couple of months I found that the phone was not responding to touch very well and there are certain letters and numbers that just won't work at all. It means sending messages takes ages and trying to watch anything through my Chromecast on TV is an arduous task. Basically, the phone is not fit for purpose. I drove all the way to a shop (10 miles away from where I live) to discuss the problems with this phone as it clearly says it has a 2 year warrantee. The assistant took one look at the phone and the two tiny, hairline cracks on the screen (which happened way after all the issues started) and point blank refused to do anything about it. I would say avoid this company like the plague, they are shafters. I don't consider paying £250 for a second hand phone cheap and I'm pretty sure they're in breach of trading standards. It is not worth it, keep away from them. I suspect most phones they sell start playing up soon after purchase.

I purchased a Garmmin watch. Unfortunately the watch sent was faulty and i asked for a replacement. They weren't able to supply one, so i asked for a refund. They insist that they have to carry out checks first, which is understandable. 10 days after receiving it they have still not reimbursed me. Just 2 minutes will tell anyone it's faulty. I'm left £250 out of pocket, this service is shocking and not acceptable. I'm now having to contact trading standards to chase my refund

My boyfriend bought a I phone 6 plus last July for my son as a present, the phone was £280.00 and we were told came with a two year warranty. About a month ago the phone stopped working and I took to CEX in Braintree and they did a warranty test but couldn't fix the problem of the phone logging my son out of the network so looked closer at phone saying very small mark on phone so they will not fix! I take this as we have your money your on your own! We have the phone with a phone engineer who has looked at phone and informs us phone is a faulty phone as one chip is taking the others out and the engineer is unable to find a replacement chip. I have now had to buy another phone on ebay as not fair my son is without a phone... I'm very disappointed with the service and right now would NOT recommend parents buy phones for their children from this company.