sarah m.

I lost all the data, pictures, videos and work files I had on my phone because the staff member forgot to tell me they wipe phones when checking them. I was not offered any format of genuine apology, the manager didn't even try and attempt to show me how to restore my phone after me repeatedly telling them it wasn't backed up. I am disgusted that they watched me stand there crying over the loss of irreplaceable memories without being able to show any care. I was just left there like an idiot. They then forgot to put my sim card in my phone so I had to miss my bus and go back to get it. Again I was dismissed and dealt with in a way that made me feel like I was in the wrong. Shocked and disgusted. Just because I'm dyslexic and gave trouble reading I shouldn't be treated badly because the receipt I signed tells me they will wipe my phone. I asked staff what receipt was for and was told to get my phone back after testing. Ridiculous.