UnitedHealthcare

Over the counter site goes down and they expire your monthly benefits when UHC failed to provide the service They pretend to "escalate" but the issue never gets addressed. UHC may be commuting fraud in the way they intentionally disregard corporate failures.

The problem is not they don't provide coverage they say they have. The problem is when you do your benefits enrollment you make an uneducated guess about what you will have. There is a zero chance you know what you coverage will be (mostly nothing) in advance.
I'd rate UHC some negative value i.e. Even you don't use it at all the UHC services have zero value to you. Once you opted to their coverage actually you are loosing time, money, and health and again you need to spend time and money to recover yourself to the original state. I'd better have no coverage then have UHC one.
Our plan provides 25k lifetime limit fertility coverage saying they cover IVF, embryo transfet etc. It's ended up that they don't cover anything and all prices will be out-of-pocket with in-network provider. Basically you will spend days and weeks trying to communicate with them to know that you must pay for everything anyway.
My advice just don't use them at any cost.

Worst customer service ever. I wanted information on a virtual appointment for poison ivy. I was transferred or had to call again. Spoke to 7 different representatives (5 from UHC and 2 from Optum Virtual Care). The UHC representatives all have strong foreign accents and the last one didn't even know what poison ivy is; she transferred to poison control in another state. Two of the connections were garbled. I was not able to get any assistance. My recomendation: if you don't have to get UHC coverage, don't. Zelia L.

The benefits they told me I had when I went to use the benefits they told me I had I couldn't use I went to the app it said the. Benefits were there couldn't use it I would call to check on it to find out why customer service would have me on hold for long periods at a time then tell me no I didn't have those benefits then hang up on me over an over this company doesn't honor wat they claim u have on benefits watch the app cause they will change it all around overnight. Bad company

Telephone customer service reps who make up answers that usually wrong, foreign-based call centers, email portal with reps who make up answers or say that your question has to be addressed on a phone call (even for straightforward questions), phone transfers that loop from rep to rep to rep, disinterested reps, reps that seem to fade in and out of consciousness during a call, EOBs that are vague and incomplete, incredibly low reimbursements to doctors, provider lists that are years out-of-date. That's UnitedHealthcare.

I have been going back an fro with United Health Care to pay for my doctor visit. They refuse to take on the resposibility of be the primary payor. I have been on a merigo-round with them since May of 2021.
I have been told by several representatives that the issues of my medical bills have been resolved only to received a corospondent from my health care providing that they denied my claim.
Whatever you do; sign up with these people at your own risk!

My husband has UHC insurance through his job and it is the worst. My son and I were added as dependents on his insurance due to me going PRN at my job. WORST MISTAKE EVER! I have only had 1 encounter with them. I paid for my birth control out of pocket and was told I could be reimbursed. Then when it was time for them to... of course they gave me the run around. I have been transferred to several different people all to be told I can't be reimbursed because I received a 90 day supply because I filled my prescrption at Kroger but if I would have filled it at CVS I could get my money back. What sense does this make? Needless to say, I'm out of $90 and will be switching my insurance back to Aetna during open enrollment!

I'm trying to buy over the counter products that are approved in my plan via the APP and MANY phones calls to Customer Service and yet EVERY time I purchase them they come out of my Rewards account and NOT out of my OTC account like they should. I've now spent over FOUR hours on the phone with more than SIX people and the answer is TOO BAD SO SAD! That's how their computer works and there is nothing they can do to help me! What kind of customer service or stupid computer system is this?

This is absolute GARBAGE. I have had lousy insurance before, but I would rather pay out of pocket with no "insurance" at all. $50 COPAY for a 15 minuite checkup appointment. And then you get to pay for EVERYTHING 100% entirely out of pocket - and also of course pay the monthly insurance premiums. Customer service is a joke sh!t show with the most incompetent people the human race has to offer.
No, thank you, UHC. I will just wait for death.

These parasites contact me daily about quotes. I have not requested quotes. I have told them to stop contacting ting me and yet day after day from different numbers they call or text me. Why would I trust someone with insurance when they can't even leave someone alone after being TOLD TO STOP? PARASITES!

My experience is with this insurance before enrolled I verify my medicine they accepted they agreed after one month they start decline my medicine then my Dr help me and provide me my inhelor he fight alot but more than six months I m still waiting they can accept my inhelor plz if anyone has asthma don't go for united health care

We have been attempting to rectify a behavioral health claim issue from April 2021 (a year's worth of claims actually) and the customer service on claims end is extremely poor. Communication has been on going since November 2021 (so 8 months) and no one has fully completed a task. It's a simple COB issue that has a common rule and although the mother has called 3 separate ties to confirm the COB the call rep had referenced the calls incorrectly and therefor the request had not been processed for over 3 months. That was after 5 months of them saying we were not in network (We are) and another 5 months to confirm that it was a COB issue. It would seem you can get 2/3 of the way through before a ball is dropped and you are back to square one. The off shore reps while pleasant are limited and rely heavily on scripted responses and are incapable of going off script to assist. That took a few months to get to an on shore rep who again would/could not follow through. I've spent more time and energy chasing this one client with United than any of the other 100 youth we serve.

I'm a disabled person and I have had this insurance for 2 years and my complaint is the transportation services through comfort care transportation, I choose this insurance for medical rides mainly, I have missed 5 appointments because either they don't call or show up or they keep you stranded at your doctor's appointments! I have had test that I have missed because no show,and the supervisor don't do anything about it and continue to use these services and vendors every time they send there contract vendor premier medical they never show up! This is ridiculous they should be shut down for how they test us seniors.it takes a while to get medical appointments and even longer when you miss why should we have to be denied medical services because of our insurance medical rides? It's not right and it's a form of neglect to the elderly and seniors! Please pass this on they need slot of attention to them because of unreliable service! Don't sign your live ones up for this state insurance company you will regret it! I'm calling the news in Dallas to let them know what is going on with this company!

I receive bills for covered services. United healthcare does not pay for the services they say they do. They have eliminated eye care next year, not that that paid for anything but a basic exam not including cataracts and glaucoma. I don't know any old people who do not wear glasses without surgery. Their help desk is full of people who do not speak English, so you cannot be helped if that is your first language. And even when you get someone who understands English, they cannot fix anything. I've had nothing but problems with this healthcare. Every online system they operate is broken. The physicians are not listed. The physicians that are listed no longer participate or are not accepting patients as UHC states. There are providers who participate who are not listed. And some of the places they've tried to send me to are really scary! Messed up scheduling continually. Providers who cannot give you a proper diagnosis. And worst of all they lied to me and told me there would be no premium for my coverage. Really? It's $170 every month.

Those bills are for diagnostics they supposedly cover.

Worst customer phone service I have ever encountered-took 15 minutes to get to a live customer rep and she was the rudest rep I have ever encountered-she was hard to understand and would keep interrupting me-when I asked to speak to a supervisor she said none was available, found that hard to believe, she the just hung upon me—I emailed the company my concerns and they replied it would take 3 days for them to respond-cost them a customer

They don't pay benefits! The "code" they have for ER is so bad, that UHC is sued by the US Department of Labor for not paying claims for the hospital admissions via ER. Optum Rx pharmacy that UHC uses for mail-in order has service close to nothing. I have high blood pressure, my doctor sent a new prescription, and more than a week after that I still didn't receive my new meds.

First of all they barely speak English They don't know what you're wanting They put you on hold transfer you you get hung up on You have to call back and you go through the same thing I spent 3 hours trying to tell somebody What I needed is I was transferred two times nobody knew what they were talking about and then I was hung up on very frustrating when time is limited customer service reps need to actually listen to what you're saying I mean I'm sure some of them are but I don't think they're understanding They communication is awful between customer service and the person calling in very very dissatisfied and frustrated

I am a severely disabled individual. I signed up with UnitedHealthcare Medicare Advantage because my disabilities require the extra benefits they provide. I have been with them for 4 months, and have made countless phone calls to them about various things. I have never be treated SO POORLY by customer service agents. I even tried to file a grievance against one and they refused to provide me with any kind of copy or proof of the grievance (despite assuring me that I would get it at the beginning of the process)!. Im in the process of contacting corporate because I know from friends and family that my experience is not unique. These agents are uneducated - uneducated about the needs of the disabled community, uneducated about more than just the basic things concerning insurance, and uneducated on how to effectively listen and communicate. Some of them have been dishonest and disrespectful. Most of them have no care or compassion for your needs - even when the needs are to keep your body alive. Unitedhealthcare's insurance and benefits are EXCELLENT, but dealing with their advocates and agents is a nightmare that generally leaves me in tears.

United Healthcare gave me a referral to GPW Health Center in Dumfries, VA, it is very difficult getting a primary care physician in Stafford, VA. School is about to start, nephew need a physical and this facility turn me away because I didn't have court papers saying who I was to my nephew who is 17yr old. I called UHC telling them the situation and there is not another doctor in their network within a 20mile radius. GPW sent me a text saying they are sorry I missed my appointment:
I didn't miss my appointment, you turned me away because I don't look like you, talk like you or have the same situation as you. Who walks around with court documents proving who they are. Maybe Hispanic people do but Americans don't do that.
We're all one people with one common goal...
If you have policy, it should noted prior to one's appointment and it should be posted where it can be seen by all patients.
Nephew still doesn't have a PCP and will return to school this fall without a sports physical.