DO NOT PURHASE ANYTHING FROM THIS COMPANY! They are located in China - which you have no idea when you order.
On Dec 10,2009 I purchased a pair of Ugg boots for a holiday gift, they didn't arrive in time for Xmas - not a big deal; however, they were suppose to be the Classic Talls and were not; not a big deal even though I paid more for this type; the shoe was too big, which was an issue. On their website they state:
"Hassle-Free return If, for any reason, you are not completely satisfied with your purchase, you can return it in new, Pls contact us. we will check then give you a refund". (I copied that directly from their site)
NOT! I have been contacting them for over 30 days - they said I have to pay $40 to $50 to ship the shoes back, then they will only refund me $60.00 and not the $83.00 I paid AND it would be 1 to 2 months before they said they would refund the money. They have been rude, difficult, and not accommodating. Bottom line - keeping the boots, and will figure out something or someone else to give them too - meanwhile I have to purchase another pair for my daughter! I have never been so angry with any company - where is their Hassel-Free return? I have kept all e-mail correspondence from them if anyone would like to read it.
DO NOT - I REPEAT - DO NOT PURCHASE ANYTHING FROM THIS COMPANY! The day I ordered them on line they took the money out of my account - so why should I have to wait 1 to 2 months for a refund of LESS than what I paid.?
I have told them I would be posting horrible reviews at every place I could on the internet! Don't mess with a woman!
Thanks for reading!
I as all the other reviews am so mad at myself for ordering from this website. I felt suspicious after I clicked the payment button. I had read reviews after I ordered and immediately e-mailed the company to say I wanted to cancel the order. Of course, they are saying the boots have been shipped and a tracking # is on the way, so I can't cancel the order. Well, that was days ago and no #. I did report it to my credit card company and Paypal. I also reported it to econsumer.gov. I know this company won't respond to paypal in the time they need to, so am hoping I will get my money back then. I have e-mailed the company numerous times about my disatisfaction and they keep telling me the boots have been shipped and they are still waiting for the tracking # and that it will take 7 business days to be shipped. You should read the e-mails I am getting back... you can tell it from the words of whoever is typing the e-mail that they are Asian. They do not answer any of my concerns and accusations, only to keep telling me the boots are on the way.
STAY AWAY FROM THIS SITE. They need to get shut down as all they are doing is taking peoples money and running!
TOTALLY FRAUDULENT WEBSITE w/ CHEAP CHINESE KNOCKOFFS! Soon as I entered my credit card info the website turned suspicious. I never received a confirmation number, tracking number & no way to return item for a refund or contact them. I am disputing w/ my credit card company and filing complaint w/ FBI@ https://complaint.ic3.gov/ctf.aspx
THIS IS NOT REAL UGG BOOTS. IT SHOULD NOT BELIEVE WHATEVER THEY SAID. FROM SHAINGHAI SEND OVER AND DOESN' T HAVE AN ADDRESS OR PHONE NUMBER TO CONTACT. PLEASE BRING THIS WEBSITE DOWN ASAP...
This website is totally Bogus! No tracking number No contact number got suspicious after order, when there was no record of it.DO NOT BUY FROM THESE THIEVES IN CHINA!
THANK YOU TO ALL! You have saved me a future full of headaches & aggravation. Sorry you had to deal with such "DISHONESTY", i'll review Site Jabber prior to making any and all purchases...
COMPANY IS FRAUDULENT. I SHOULD HAVE GONE WITH MY GUT FEELINGS FROM THE ON SET. DO NOT ORDER FROM THIS COMPANY. EVEN IS YOU GET THE PRODUCT (UGGS) THEY ARE NOT THE REAL THING.
This website is totally a scam! You can report this scam to the Internet Crime Complaint Center at http://www.ic3.gov.
The website is very beautiful, the shoes is nice, the price is nice too, i know what i pay what i get, so i like the shoes
Fake boots, false information about return. NEVER BUY FROM THIS WEBSITE, THEY ARE REAP YOU OFF! The worst experience I ever had!
Answer: I just orderd a pair here a few days ago I am just reading this now and am freaking out what should I do?
The company has garnered a predominantly negative reputation, with numerous customers labeling it a scam due to the delivery of counterfeit products and poor customer service. Common complaints include issues with receiving incorrect items, unresponsive support, and difficulties in obtaining refunds or returns. While a few customers reported receiving genuine products, these instances appear to be exceptions rather than the norm. Overall, the feedback highlights significant concerns regarding product authenticity, reliability, and customer support, suggesting a critical need for the company to improve its practices and regain customer trust.
This summary is generated by AI, based on text from customer reviews