Leslie P.

DO NOT PURHASE ANYTHING FROM THIS COMPANY! They are located in China - which you have no idea when you order.

On Dec 10,2009 I purchased a pair of Ugg boots for a holiday gift, they didn't arrive in time for Xmas - not a big deal; however, they were suppose to be the Classic Talls and were not; not a big deal even though I paid more for this type; the shoe was too big, which was an issue. On their website they state:
"Hassle-Free return If, for any reason, you are not completely satisfied with your purchase, you can return it in new, Pls contact us. we will check then give you a refund". (I copied that directly from their site)

NOT! I have been contacting them for over 30 days - they said I have to pay $40 to $50 to ship the shoes back, then they will only refund me $60.00 and not the $83.00 I paid AND it would be 1 to 2 months before they said they would refund the money. They have been rude, difficult, and not accommodating. Bottom line - keeping the boots, and will figure out something or someone else to give them too - meanwhile I have to purchase another pair for my daughter! I have never been so angry with any company - where is their Hassel-Free return? I have kept all e-mail correspondence from them if anyone would like to read it.
DO NOT - I REPEAT - DO NOT PURCHASE ANYTHING FROM THIS COMPANY! The day I ordered them on line they took the money out of my account - so why should I have to wait 1 to 2 months for a refund of LESS than what I paid.?

I have told them I would be posting horrible reviews at every place I could on the internet! Don't mess with a woman!
Thanks for reading!