U Center Dress

I'll admit, I was a little skeptical ordering my wedding dress from a website I found on pinterest. From the start they were very responsive to any questions I had regarding sizing. Etc. They sent me a picture of the actual dress they would be altering and got my exact measurements. I received the dress about a month after ordering and it fits like a glove. The black lace appliques are beautiful and the dress seems to be great quality. And for $250? It's perfect.

I ordered what I thought would be a beautiful dress. I put in my exact measurements like the option had. We paid the extra for the bustle. The dress I got is way too big! No bustle was put on. My wedding date is oct 7, I have tried and tried to contact no answer. An Automated email is the response with no help. I'm sorry I've never done this but I'm just extremely upset and disappointed that I'm getting married and I have a dress that is not what I ordered.

I placed an order for dress and time is not on my side. I paid extra for expedited shipping. I had two questions about my order and TWICE got on their "Live Chat". It is a bot. I asked for someone to contact me about my questions. It has been a week and a half and no response. So far, not impressed one bit.

We were initially nervous to order a prom dress online, but we had a good experience. The customer service rep emailed a couple of times to confirm our color choices for each layer of the dress. The dress arrived earlier than expected and it was perfect. The quality was great, and the dress was gorgeous.

I have been attempting to get a return label as instructed on the website since February 1. I've emailed 4 times and opened a ticket with the virtual assistant which assured me I would receive contact within 24 hours. I have not heard from anyone. Please send asap.
*******@gmail.com or *******@ssta.biz

First of all, the 2 dresses were late, and when I questioned them, they asked me to be patient. In the meantime, I found my dress and told them. Said I couldn't cancel it. The dresses were great, so I decided to keep one of them for after ceremony dinner. Since then I have been going thru hell trying to get my refund. They are saying that I have to donate to Goodwill and send them a receipt to get 70% refund, minus $35 shipping (my order had a $4 shipping fee), and 1/2 of a discount that was applied for the 2 dresses. O, and I have 14 days to take to goodwill.

You are the BEST company in the world! I have never dealt with another so caring, understanding, and willing to go the extra mile to help your customer.

I didn't understand how you did things in your company. You MAKE the dress immediately it's ordered! WOW...! Even though I wasn't aware of this, my dress was too long. I was very very upset! My son was getting married and this beautiful dress was what I was going to wear!
You didn't skip a beat, even though you don't usually give a refund; You told me that you would give me 15% of the dress back to help with the shorting and hemming!

Words could never tell how much this all meant to me! I had ALL kinds of compliments, on how beautiful, wonderful and special I looked! My son told me more than a dozen times that I was Beautiful! He has never told me that before!
THANK YOU SO MUCH this site. I told everyone that asked me {Where did you ever find such a marvelous beautiful dress!}I said I ordered from you!

The dress I ordered was nothing like the picture. First of all, the wrong color was sent, there was so much material I couldn't find my way through the dress and it was completely see through! It was just awful. I cried when I put it in and sent it to donation. I didn't even have the energy to attempt sending it back and getting a refund because no one would respond.

I found my perfect dress for my Vegas wedding. Nice quality, looked like the picture, fit me well, and arrived on time. Also great communication from customer service via email.

This is the worst company to purchase from. I am reporting them to the DAs office - Consumer Protection Unit, BBB, and State of California for fraud.
They asked my daughter for a passport in order for her shipment, a prom dress mind you, to be received. Never have I been asked for a passport to receive a piece of clothing. From that moment on, it smelled fraud and though I tried to explain to them that my daughter has no passport and why would we need one for a dress, there was no resolve. So after weeks being supposedly held, they returned the dress and did not credit my card back the cost. I had to reach out to them specifically ask for my refund, in which I was told only 50% of the cost could be refunded. What!?! Because of the lack of their business practices, I get duped into a fraud practice where they keep 50% of an items cost?!? No!
I smell fraud and called it out in an email to them. This is appalling and the platform they advertised on needs to be aware and anyone ordering from this site! BUYER BEWARE. I ended up ordering another dress that also came from over seas with no hassle about wanting a passport. She got the dress and went to her prom no worries. Distasteful and fraudulent. If there were a rating with 0 stars to choose, that would have been my choice.

I had a specific idea of the kind of polka dots I wanted for my wedding dress, and it was as if Kathy read my mind! She sent me photos of two samples she had chosen, they were both lovely but one of them was exactly what I had pictured. When you consider that there must be countless possibilities out there, I think it's pretty amazing that Kathy found the perfect style for me. She went out of her way to source the material and order it in, and I could not be happier. Thank you!

My dress also arrived about 2 weeks late. When I recieved it it was nothing at all like the picture, they steal photos from other websites and market them as their own. It was made poorly with cheap material and when I told them I would be returning it they said they would only refund 80% of my money! Its a huge scam! In addition to that, when I looked up the same dress on their site recently they jacked up the price by about $100 and state the regular price is $669 which is NOT the case as the actual designer has it regular price $290. Do not buy from them, they are not located in England, they are in china and make cheap knock-off dresses that are way over priced!

MY DRESS WAS ORDERED ON MAY 5TH AND I HAVE NOT HEARD ANYTHING. I EMAILED 4 TIMES AND SENT 5 MESSAGES THRU CHAT AND ALL THERY SAY THEY WILL WRITE A TICKET AND SOMEONE WILL GET BACK TO ME IN 24 HOURS. I HAVE HEARD NOTHING. THE WEDDING IS IN 3 WEEKS,

First of all, i ordered my dress in December. I was told my dress would arrive in 15-25 days, which would have been early-mid January. When it did not arrive I emailed the company and they said no later than than Feb. 17th. My dress did not arrive until March 20th.

When my dress FINALLY arrived, the material was cheap, inadequately made, and it had a huge dirt stain across the front.

If this isn't enough, the website advertises that it is from England. It is actually in China.

I only ranked UCenterDress a 1 because 0 was not an option.

CAUTION! The order came from Suzhou Xianzi Trading Co. Awful communication!
Tried to return - run around emails, vague reply, no return approval or label provided
WOW - a lesson learned.