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Uber EatsReviews 25

1.7

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Uber Eats Reviews Summary

Uber Eats generally garners mixed feedback from customers. On the positive side, many users appreciate the convenience of the app, its user-friendly interface, and the variety of restaurant options available. However, significant concerns arise regarding delivery issues, including incorrect addresses, missing items, and damaged orders. Customers frequently report frustrating experiences with customer service, citing slow response times and inadequate resolutions to their complaints. Overall, while Uber Eats offers a valuable service, improvements in order accuracy and customer support are essential to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
15
value
15
shipping
10
returns
12
quality
12

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Texas
3 reviews
5 helpful votes
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Do not order groceries through uber eats. I came home from work at 5pm ordered groceries for my family at 7. Waiting until 930 shopper gave one word answers. Barely answered messages. Then wouldn't answer the phone after calling 4 times. 10pm still no delivery. Uber gave me run around telling me I have to wait for delivery after waiting 3 hours. Horrible. Order never arrived. Oh this is my second bad review about ubereats by the way

Date of experience: June 28, 2022
Florida
2 reviews
1 helpful vote
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My skin color
June 26, 2022

I started doing Uber eats and for about 2 weeks I didn't have a profile picture put up and I was getting some decent tips but as soon as I put my picture on there me being an African-American male all of a sudden I'm not getting the tips that I used to... I don't think it's right there's still a lot of racism that goes on in this world I feel like we shouldn't have to put our picture on are profile... doordash doesn't even ask you to do that I would see if you're a driver and driving people around yes absolutely but to deliver food no that's not fair to some of us

Date of experience: June 26, 2022
Florida
22 reviews
7 helpful votes
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This is so uncalled for... UberEats is so awful make you pay your hard earned money for items that arrive soggy, cold, or just down right grose. I have had many issues that some they have refunded buy lately I have had some issues with Checkers where they did not flow instructions and had onion which makes me sick and other items were supposed to be removed and yet they still charge me after my food arriving with everything requested on it. The food was not the best in tasting the order was wrong or the items were missing this happens alot and we can't return the food but they make us pay for it and steal our money they have crappy customer service and this is illegal stealing our money and I'm asking legally what can be done for this I would NEVER use Uber Eats stay away from them they lie, steal money, and deliver $#*!ty food let the restaurants do this to us steal money from us for food we can not even eat... I get sick on onions and they allowd this to happen... keep away from Uber Eats...

Date of experience: March 8, 2022