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Twelve AM Co. Reviews Summary
Twelve AM Co. has a rating of 2.6 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Twelve AM Co. ranks 48th among Shoes sites.
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I ordered boots on Christmas to wear to my sister's birthday party on January 16. I waited almost 3 weeks and reached out to company and was told they'll ship by end of that week, which was week of the party. I didn't get shoes and had to get different outfit. I reached out again and owner told me they'll ship by end of last week. Another lie. No shipment info, no email, nothing because their "shipment is still delayed" as I was told later, but never did they mention the shoes weren't in stock when I ordered them. It's been a month and I had to initiate a refund through PayPal. I saw online that some customers are also in this same predicament as me, and have been waiting since Thanksgiving. When things happen and they can't fulfill orders, a good company would not take the customer's money or refund it asap. But this company just keeps giving different false shipping expectations and keeps customers money. I think this company should be shut down, as I've researched this and it's been happening for years. I'm going to report this as high as I can go so maybe this can stop happening to others.
I purchased a pair of boots that ran very small. I'm a true size 7 and they fit like a size 6 in women's. I went on the website to return the boots and I selected the option to receive my refund in the original form of payment. Which was by credit card. The company gave me store credit which was not the option I selected. I sent an email regarding the company's error and they stated that the return policy has not been updated and that the only option for refunds is to get store credit. This was the company's fault for not having the correct information on their website.
The process was very smooth. From shopping for what I needed to the delivery process. I love my sandals, I'll definitely be shopping for more items.
Shoes came in a timely fashion. Good quality and exact color as described.
Love my shoes and received them fast! I'm happy that I bought them, I was skeptical but my expectations were exceeded
When I kept coming across the snake skin boots on Instagram, I said I need those boots in my life. I was happy to know Twelve AM and is a black owned company. I did my research and seen that they use quality to make their shoes. All of the shoes are unique at Twelve AM. Everywhere I go there's someone bragging on my shoes. I cannot wait to continue to support.
I purchased thinking they were wide calf like they were described on website. They were definitely not wide calf and company doesn't do a refund only exchange. So I am stuck with boots that I can't zip up my calf.
Great customer service and great quality shoes. Shipping was in a timely manner. I would definitely buy from here again. Happy with my purchase. Thank you!
Made my first purchase several months ago and I was so pleased! Love the brand, the aesthetic & the selections! Purchased the 'Elite' sandal/slide. Website is user friendly, customer service/response was fantastic and the product arrived in excellent condition! Leather is supple, shoe fit true to size and constructed very well/very durable - post card & satin dust bag were a great touch,. Pleased with my first purchase and will purchase again!
Shipping was tight but came on time. I recommend! Received a lovely pair of fluffy slippers for my vacay.
These slippers are the best! I currently own two pairs with more colors to order. :) I have shared with my friends on Twitter, Instagram, and Facebook.
Shopping with Twelve AM Co. Was great! The site is easy to navigate, delivery was super fast and the customer service is awesome! And I love my shoes!
I order a boots for $170 that is still in my closet and o won't be able to wear.
I was sent the wrong size slippers. The pair they sent were huge and it was obvious someone made an error and sent the wrong size to me. Since we're in the middle of a pandemic and I'm high risk I couldn't return them.
Order slippers they claimed they were in pre shipment and then it never updated... weeks went by I was credited for the discounted price I paid with a promo code so I would have to repay for shipping for something I never received and pay full price since there no promo code... and literally nothing left in my size now... never again. 0/10 do not recommend
My snakeskin boots are everything! Everyone loves them. They are sturdy and extremely comfortable!
Shoes are shaped and fitted weirdly. The front is flat and doesn't look good with any outfit
Cute shoes, fit well, fast shipping. Would purchase from this business again.
Fast shipping, great quality product and superb customer service. I loved that the owner sent a personable email after my purchase and on the second purchase, she personalized it to welcome my return. Those small things
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
If the shoes had issues you could always reach out to us for a new pair or store credit. Email us at info@twelveam.co