Tutor.com

We hired a tutor through tutors.com to help my son study for the SAT. Said tutor was a nightmare from start to finish. Besides being an unpleasant learning experience, the guy has not refunded our balance of $1732.00.

We let Tutors.com know about this, and the response was Not our problem. We're just the platform you hired the guy from. See screenshot. Way to stand behind your product.

In addition, their correspondence does not even include the name of the person sending the email. Again, see screenshot. Nice.

I have taught and tutored before, in person. Then had a very long career in environmental science. Thought I could help people through this job. Took months to get "onboard". Then suddenly I'm supposed to be tutoring since all the paperwork is finally done. But completely online tutoring is a nightmare. The expectations are high but you rarely ever talk directly with bosses or students. It's guesswork figuring out what students need. I feel sorrow for them having to rely on this type of service. Maybe it'll work for other people. Good luck.

The company's technology team is awful to work with. Might as well just Google to how to solve your issue because Google has a better guess at solving issues in their portal than the tech team. Also, they don't value your expertise in the areas you tutor in. For instance, they have a career advice session and having worked in HR for 10 years, they only want tutors to give resume advice they agree with, despite actual, real, industry knowledge. They don't grow with the markets or subjects in these changing areas. The stats they use to report on acceptance rate, ratings, etc are also not consistent. Overall not a great working experience and little to no support, but still an easy way to make a little extra money each week doing what you are good at (if they don't hinder you by their sometimes ridiculous requirements.)

They should not be in the business of education when management is incapable of doing their jobs. They create a micromanagement structure while managers are unwilling and/or unable to actually manage. They believe being bossy, disrespectful, rude, arrogant, and dismissive = management. Polices are filled with illegal clauses. How they have survived so long is beyond me, but they need to be beaten out of business. They've dug in to this market and need real competition. Software is an outdated joke. They reward outstanding tutors with disdain (perhaps feeling threatened by real educators?) Seek a different platform to avoid wasting your time and $. Owned by S Korean company who has no clue what they are doing to its reputation. (The CEO, however, is reachable via email, so who knows when some little bird will drop a note in his unconcerned ear?)

I was a tutor from 2014 to 2020. All was well until the final year when my primary contact with the company was changed. The new managers were rude and leveled unintelligible criticism. This company classifies the tutors as independent contractors but treats them like full time employees. The oversight is even more burdensome than in most jobs. The oversight is intense. At one time it was suggested I should develop little guides on topics to provide to students are part of the tutoring experience. This was to be done by me in "my spare time." No compensation. The fee paid to tutor is at or below minimum wage. As an independent contractor, I should be able to negotiate a fee. No way would they engage in that. Bottom line, do NOT work for them. I am glad I am out of there.

I'm gone complain to my school, don't use my money for that crap! Is this a joke? Are they really paying people to do nothing but waste people's time. The tutors like to waste your time, they play dumb for 50 minutes, then wish you good luck and nothing came out of the sessions. NOTHING FOR REAL! I kept on redirecting the tutor to my question, but he was into explaining the little he knew about the materials, after 50 minutes, told me he couldn't solve the problem. They really waste 50 minutes of your time, I have 5 transcripts from different tutors to prove it, and all with no solution to my problem. It wasn't difficult, it's intro to programming lol.

I worked for Tutor.com from February 2020 through May 2021. Much of the experience was wrought with frustration - with difficulties with their poor quality platform and difficulties with their poor quality staff. They are hardly understanding of the technological difficulties that their platform imposes on their tutors.

I signed up to tutor and they seemed legit. After they collect the allocation fee up front, the system behavior changed. Before, I was able to connect to the student introduced but now, there is a time limit and it doesn't seem possible to have anyone to be able to tutor. This unman system does not even respond when you try to contact them. It is a blackbox and they can do whatever they want after collecting their money. Do not go there. It is a SCAM! It seems once they collect their dues, they are different company. I try getting money back and no response.

Those quality control specialists are really unskilled and poorly trained in this company. They are the ones who determine the quality of the tutors' work, which could affect promotions.

My quality specialist made an obvious error on my evaluation, and it's going to be a nightmare to get it removed. The quality specialist railed away about what the QS thought was an issue, but there was no issue. The QS simply failed to double check his/her own work and did not double check the student's document.

Now I have to live with this black mark on my account FOREVER and this accusation of helping the student cheat because the QS MADE A MISTAKE on my report.

There is no excuse for this level of incompetency, and from what I have heard, this happens ALL THE TIME.

This company is a tremendous waste of time. Don't even bother. You can work for other companies where the staff is much better trained than the staff at this one.

Their evaluation system for the tutors is so punitive, you'll believe that you cannot teach another person anything, ever! This is throughout the organization. Their evaluation system encourages their quality control specialists to take one thing out of a body of work and then rail away on it, marking you with demerits throughout your evaluation, and then ignoring all of the things you did correctly! Also, their expectations for their feedback system are completely unrealistic, and it doesn't even leave the tutors time to even read the student's document. You have to type, literally, 120 words per minute in order to be able to fulfill all of the obligations they expect.

I am just so frustrated, I'm leaving these losers behind forever. I am working for an education publication company now, and it's like night and day. They don't expect their tutors to cram in ten thousand things in a twenty minute session. Their atmosphere is supportive, and their company culture is ideal.

Working for Tutor.com is like someone throwing your carcass in a pit and waiting for the buzzards to come and pick away chunks of your flesh. Run, and run away fast!

We signed up in a moment of desperation for a chemistry tutor. I could tell immediately it would not be a good fit and cancelled the same day. It took four months of billing and multiple replies to their emails to finally cancel.
Their customer support is extremely poor and quite frankly, rude.
As I said-the tutor seemed fine but endless your child is independent and able to manage this type of tutoring, I wouldn't bother. You will endure quite a fight just to cancel.
RM

I set up an account and scheduled a mock session. Then couldn't log in to prepare. Checked my user ID and password to be sure problem was not on my end. Tried to log on throughout much of the day. No online help, so I called. Person on phone was polite but didn't know why my user name and password were no longer valid. Took my contact info and informed me the Tech Desk would investigate. Next day I received an email that they had all the applicants they needed for my subject area so they just closed my account. I can't even check for other possible subject areas because my account was closed! I wasted too much time! There HAS to be a better way (advise applicants by email but leave their accounts open for other subject areas?) to handle an excess of applicants. I would rate tutor.com a ZERO if it was possible.