This company claims to have a competitive work environment. It's more like aggressive and hostile. It is really difficult to make any money there.
I actually know a lot of writers there, and they all say the same things, so when the writerbay representative answers this to defend the company, just keep in mind that so many of their writers feel this way, they are bleeding money every day instead of remaining profitable... and allowing their writers to remain profitable too. A writerbay rep will most likely respond to this with something like, we have hundreds of orders every day, our top writers make thousands of dollars, blah blah blah. It's all just a bunch of hogwash. That might be the truth for the handful of writers that they favor, but the rest of us have to fight to get orders.
Really, the problem is in the QA dept. who is in charge of assigning orders. They bottleneck all of the orders and then only assign one out of every ten or twenty you apply to. The only explanation I can think of is that they have a lot of fake orders rolling around to make them look really busy. Those orders drop off after sitting in the cue for a little while. I believe that their writer earnings are fake too... no ONE human being can make 5,000 a month unless they write at least 20 pages a day at $20 a page, and believe me, unless they have a special cue for a handful of writers, getting an order for 20$ per page is like seeing a unicorn in a rainbow. Plus, when there are orders for this amount, usually, the task is really impossible unless you have a paper that is prewritten and you can type 120 words a minute. I wish! I have friends who can do it, but when they do, they can't do it grammatically correctly either.
Many of us are leaving. It's too late now. We need to actually work for a company that allows us to make money. Your representative's attempt to CYA is not going to convince the rest of the world that your company does not have a real business that offers writers real money.