We hired a tutor through tutors.com to help my son study for the SAT. Said tutor was a nightmare from start to finish. Besides being an unpleasant learning experience, the guy has not refunded our balance of $1732.00.
We let Tutors.com know about this, and the response was Not our problem. We're just the platform you hired the guy from. See screenshot. Way to stand behind your product.
In addition, their correspondence does not even include the name of the person sending the email. Again, see screenshot. Nice.