Do not just jump in and try paying an urgent bill or a large bill if you can avoid it. Of course the advertising will play it up. In the end it is all that but in our experience it wasn't at first. Customer support is awesome!! I did have to ask for a supervisor to get past the wonderfully trained first rep - he was clearly limited as far as what he could do but fhe was very professional and nice. Once I talked to supervisors I had 2 people calling me and following up - they really cared about our experience with the product.
Here are details you need to know:
CHILD SUPPORT: BE AWARE THERE COULD BE A DELAY - make sure the recipient has time - it ended up taking 4 days to go thru (not bad) but it showed immediately at the child support office and that was scarey.
1-The bar code quality of the phone may not scan well at the cash register - assuming printer quality could be the same issue - I have suggested to the company to add punch in numbers
2-The cashiers at these places are not experienced with this and may be very limited as far as helping you - and you might be their first customer using it
3-From my experience, you need the app - and that is not clear on the site
4-KNOW that your payment might take a few business days to be credited even tho it goes right thru and is seen on both ends.
5-There seems to be a need for more clarification on max amounts and debit cards, atm, etc. It says max $1500 - but that was not the case so they need to clarify this. There are advertisements and FAQ's that say you can use atm and debit cards - NO - only cash so that needs clarified and they need to set it so you can use a debit card - at least a debit card since that is just like cash.
I can't give it a 5 star and even 4 is generous considering the issues we had but it was the customer service that got the 4 stars. Not everyone will go that far - if they have problems, they may not call and may not use it again. But, if you do and the first rep can't help you, don't get mad - go up the chain and you WILL get taken care of. It will be better when they get the bugs worked out - our experience was child support.
I think it would be wise to try to get more education out to the places that you can use this at - a way for the cashiers to be able to use it confidently and help the customers. It puts everyone - the cashier and the customer in a frustrating position and that, can cause people to not try it again. I would strongly suggest a short video for getting people thru this - supply it to the stores or even on the internet so it can be used at the register,
In the end - in our county it was a great way to pay child support - after the initial frustration and scare. I would like to see people more aware of it and more use of it. I would really like to see them make it so a person can pay from their debit card thru the app directly and not have to go to a store.