TubeDepot

I've Ordered online, didn't get the tubes/refund/reasonable answer from their customer support… shame…

Thanks for a wonderful experience. Listened to what sound I was trying to achieve. Recommended 3 tubes to get met there in order. The Tung Sol they recommended was everything they statedx

The JCM45+ kit itself is fine so far and quality cabinet work also. Michelle is on fire with her customer support! Very helpful and knowledgeable i did get some wrong tube sockets and she replaced them and all the wire involved s I had tried to go ahead and use them but decided to do it right. No questions asked! I was straightening the wire leads on a small diode today and no paying attention it got into the cutters on my needle nose and "chop" oops! She took care of that goof in short order!

Tracking is a nightmare, but they did reach out and the tube did arrive well packaged. I have yet to try it out as it arrived quite cold from our current weather.

Last year when I started shopping with TubeDepot their local city got hit by a large snow storm. They reached out to let me know that my order wasn't going to be picked up since no shipping companies were running for a few days - Great Communication!

Recently got to call in and Michelle helped me with my order. She had to dig into an out-of-stock issue and called me back within minutes. Great Customer Service!

Love shopping at Tube Depot!

I didn't know much about tubes, but Michelle helped me to get what I needed. It is a new world the tubes I got for my McIntosh C2600. It sounds awesome.

Had dealings with TubeDepot recently and was very impressed with their customer service. Answered all email queries promptly and offered options of which i was unaware. Tracking option kept me well informed of delivery status. Purchase was delivered from Memphis to country Victoria, Australia in six days. All in all a very positive experience and i would highly recommend tubedepot to anyone. Sorry cannot add photo but happy to supply order number.

I highly recommend Tube Depot! I ordered a full Tube replacement for my amp. They shipped the same day! Michelle was there for me the entire process. She is not only a good sales person but she is very knowledgeable about tubes.
Thank you so much!

I've been dealing with Tube Depot for several years now. Their products and customer service are top notch. Shipping is unbelievably fast. Pricing is competitive. They are my first choice when I need tubes for antique electronics restorations or new builds (like stereo amplifiers).
I give them my highest recommendation. Excellent company!

Ordered a set of jj 6v6s i think this should be quick and easy. They didn't ship the tubes till 4 days after the purchase and when I finally received my order they were not even jj tubes. Im beyond pissed off. I get it all the tubes are made in pretty much one factory but if u have the tubes listed with jj on them I expect to receive tubes labled with JJ on them! I have never received genuine JJ tubes not labled since I started building amps 10yrs ago!

I called asking for help selecting three NOS 12AX7's for use in a Mac 275. I believe I spoke with Michelle who helped me trim my options down to one specific tube, which happened to be one I was already considering. Her advice helped me feel confident about about my selection and I plan on ordering right away. I believe it was Michelle who had helped with a previous order which also went like clockwork.

You order an expensive tube - very expensive, one of the few rare ones they have - and they delay shipping, takes 3x what it should, you ask why, they make up excuses, then you unbox and turns out they sent you something far less valuable. They show out of stock for the item you bought.

Seems to me someone either heisted the last high-demand item to sell for several times more than they had it listed for, or they didn't have it and threw something else in there making it someone else's problem.

The proper thing to do is tell the customer to keep the improper product AND refund their money - to keep their future business. Make it worth their while. Not these guys - sent me a prepaid label to ship it back. So let me get this straight - aside from the irritation of waiting far too long for a highly coveted tube I waited months to waste that kind of money on, now it's on me to go out of my way to package it back up and send it back and wait then hope you refund my cash?

How about at the VERY least you refund the (considerable) difference in price between the thing I have no use for and what I purchased?

"Sorry, here's a label to ship it back for a refund." That's all I got. Nothing more.

EDIT: After posting this review, they did offer to refund the price difference - but then of course asked me to remove this review. I will speak the truth - they refunded the difference. I shouldn't have had to make it inconvenient for them to get to that point. Priorities are completely out of whack - future business and damage control instead of making the customer happy.

Vacuum tubes can be tricky to deal with when it comes to achieving the desired tone and operation in a guitar amplifier. TubeDepot has been top notch with providing suggestions for my application and following up the sales with great responsiveness to make sure I was satisfied with my purchase. Thank you Toby, Jack, Michelle, et al.

Sent me a dud (was not checked) which was so badly microphonic it nearly blew a speaker. Ordered in december, had them in january, sent back the dud one & 2 months later I am still waiting for a replacement!

Ordered the wrong tubes by mistake. Order shipped about 20 min after I placed the order. I panicked and assumed I would not be able to return the tubes ($739). I was wrong as Michelle answered the phone after the first ring. Michelle was not able to stop the item from shipping but said just return the item for a full refund. She was helpful, polite and very knowledgable. Now I am off to order my correct set of tubes from TubeDepot. Great company!
Ron

Ordered 2 weeks ago and paid 2 day shipping. Still nothing. Instead of making it right by sending me a new package, they blame the carrier and me. They will not refund my money and are completely rude. Do not use this worthless company. Do not believe the response below. Once they get your money they don't care about you... A little update: another day and still no tubes. They want me to wait and "eventually" my package will get here. Absolutely no timeline. And they don't care. They STILL will not give me my money back. How do they expect me to pay for something that Is lost and never arrived? Use a reputable company. This is not one!

I had received two 8BN8 vacuum tubes that were defective. The bulbs of both tubes were discolored on the interior. The tubes were promptly replaced by TubeDepot.

Very helpful - I needed to make a couple changes on my order - adding it to my account rather than having it under a guest account - and upgrading my shipping to get my tubes next day. They even provide alternatives to the standard OEM suggested tubes, and they're not marked up as much as other suppliers. I will definitely be sourcing all my tubes through TubeDepot from this point forward!

First let's get a big thumbs up for Michelle! She did everything I needed and more... a big thank you.
These tubes should be the taming and providing the "creme" in my Fender Hot Rod Deluxe and Monoprice 15 watt combo. Cutting 20% in my pre-amp stage will warm my heart and soul for sure.

Great customer service. Easy returns. Easy purchasing. Good website. Tech support with quick responses. Best prices.

This wasn't my first time ordering from Tube Depot. The folks, as always, did a great job making sure I was satisfied. My tube order, this week, was for a few very inexpencive old stock tubes. Michell in customer service went to the back, rummaged through dusty old boxes and hand picked the tubes to make sure I got what I was looking for. Be assured, when it's time to retube my amps I'll order my KT88s, once again, fromTube Depot.
Guys and girl, you rock, and this is coming from a 74 year old audiophile. Many thanks. Tony

Hello Folks,
I've been a working Musician for nearly 50 years. I've been doing Business with Tube Depot for many years. There's many reasons I keep coming back to Tube Depot...
*1st; I'd like to say I receive excellent Phone Counter Assistance and Top of the Line Parts with FEW if ANY returns. Shipping is usually Delivered in 3-5 days/depending. *Any Warranties are handled Promptly!
*2nd; I only use the Depot to purchase my NOS Output & Pre-Amp Valves. Why you might ask? It's simple really, with the Depot My NOS Tube purchases are Worry-Free! The Depot stocks the very Best in NOS Tubes, Tested & 100% Guaranteed! Folks, I have Zero Doubts about what I'm gettin for my Money.
*3rd; The Depot has an Excellent Technical Assistance Department... Use'm! They're very Knowledgeable
And are willing to Help Out!
In Closing; Thanks Tube Depot for the many Years of Great Service and Parts!
Sincerely, John Denton a. K. a. "Doc"

I was informed after paying for shipping my package hadnt even been scanned in after a week of waiting for some capacitors that it would probably be another 2-4 weeks before I would receive my package I made an order from another company the same day that offered free shipping and that order has already been received so I called that company back today (tubes and more) they shipped my capacitors out same day if tube depot cant gaurantee shipping or that you will even receive your package they shouldnt be shipping anything to anyone until they can get secure shipping this is rediculous funny one company can ship for free and send in a timely manner tubes depot charges for shipping and cant even give u a delivery date lesson learned I'll be using tubes and more from now on tubes depot is a terribly managed company