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TubeDepot Reviews Summary
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Mr Jimmy loves Tube Depot. Tube Depot had the parts needed to renew old fantastic amplifiers.
It is easier to order selected tubes and matched sets, than to have to source them yourself.
Shipping is quick. Cool TubeDepot stickers!
Had a wonderful experience buying some NOS Mullard tubes for a UA 6176. Michelle was extremely knowledgeable and guided me through my tube options/ flavors. Would highly recommend this company to anyone.
Thank you for your business and your great feedback! Our goal is to provide educated purchase options, it's great to hear we're meeting that goal! Let us know when we can assist again.
They had a oversight on my order and soon as i wrote showed them the invoice and what i received they took care of it right away. I will be ordering more tubes in the future here knowing there good people
Last year when I started shopping with TubeDepot their local city got hit by a large snow storm. They reached out to let me know that my order wasn't going to be picked up since no shipping companies were running for a few days - Great Communication!
Recently got to call in and Michelle helped me with my order. She had to dig into an out-of-stock issue and called me back within minutes. Great Customer Service!
Love shopping at Tube Depot!
Tracking is a nightmare, but they did reach out and the tube did arrive well packaged. I have yet to try it out as it arrived quite cold from our current weather.
We apologize for any confusion with your order. The email that you received stating that your package shipped on the day you ordered it is the email that is sent to all USPS customers with shipping delays. Yes Monday was a holiday and the post office did not run, but this delay issue with USPS has been in effect since 2020. We have the following notice posted in two places on our website regarding the issue: Friday, Janurary 7,2022 - Holiday shipping and the recent covid spike have overwhelmed the USPS distribution centers around the US, especially in Memphis. With USPS services, you can expect delays and missed origin scans through the new year. Many USPS shipments are not being scanned at all. If your order is time sensitive, use UPS or FedEx instead of the free shipping option. Prior to that notice there have been updates that date back the issue to 2020 and can be found here: https://tubedepot.com/pages/a-note-on-usps-delaysWe apologize for the inconvenience and highly recommend placing a new order with upgraded shipping if you need the item in a hurry. We will offer a full refund on the product that is in transit once we receive it and will also pay for shipping to get it back to us.
Been a customer for years and Tube Depot never disappoints, from helping you select the right item to shipping it very well packed and fast. If you have any issues after your purchase the excellent service continue. I highly recommend them for tubes, parts and more.
I ordered to pairs of tubes recently, one was in stock and arrived quickly. The other one seemed like was going to take a bit longer, and since I was already second guessing the tubes I had chosen, I asked if I could exchange my order for different tubes that they already had in stock. Michelle helped me switch the order and they have already been shipped! Hopefully my AC10 will sound a bit better now
Tube Depot is an ideal way to explore tube audio. I'm enjoying my Tube Depot single ended triode (SET) amplifier TubeCube 7, occasionally swapping the few tubes it uses.
Michelle's customer service is outstanding, whether for a purchase or--in my case--when a repair was needed. I couldn't be more pleased.
Hello Folks,
I've been a working Musician for nearly 50 years. I've been doing Business with Tube Depot for many years. There's many reasons I keep coming back to Tube Depot...
*1st; I'd like to say I receive excellent Phone Counter Assistance and Top of the Line Parts with FEW if ANY returns. Shipping is usually Delivered in 3-5 days/depending. *Any Warranties are handled Promptly!
*2nd; I only use the Depot to purchase my NOS Output & Pre-Amp Valves. Why you might ask? It's simple really, with the Depot My NOS Tube purchases are Worry-Free! The Depot stocks the very Best in NOS Tubes, Tested & 100% Guaranteed! Folks, I have Zero Doubts about what I'm gettin for my Money.
*3rd; The Depot has an Excellent Technical Assistance Department... Use'm! They're very Knowledgeable
And are willing to Help Out!
In Closing; Thanks Tube Depot for the many Years of Great Service and Parts!
Sincerely, John Denton a. K. a. "Doc"
Thank you for your kind words John! We appreciate your years of repeat business with us and your great feedback. Our goal has always been to provide quality products with a knowledgeable staff at competitive prices. While issues do sometimes come up, we want to take care of them efficiently and quickly as we can. It's nice to hear we're meeting our goals. Let us know when we can be of further assistance. Thank YOU again for your years of business with the Depot!
Due to slow mail, they offered for me to reorder and return the first items when received. Thanks ok
Thanks for your order and your feedback Mike! We appreciate your patience and your business. Let us know when we can assist in the future.
They hooked me up for something that wasn't even their fault, but mine (lost cord). Order with confidence
I had an issue with the tubes I ordered not working correctly in my amp and tried replacing for the same brand and they also did not work. I ended up having to return for a totally different brand. Although it was frustrating to have to go through this, the customer service reps (Michelle, Jack and Krista) worked with me through the entire process and made sure I was taken care of. Stellar service and performance from you all!
I had received two 8BN8 vacuum tubes that were defective. The bulbs of both tubes were discolored on the interior. The tubes were promptly replaced by TubeDepot.
I needed a new 12AY7 for an aging LD Microphone and went back to my trusted source: Tube Depot. (I bought my first one about 10 years ago from them as well.) Fast turnaround on my order and quick delivery. I got the tube safe and sound, installed it in the mic, and am back up and running. Love this mic; it's a knock-off from China, but still sounds great for VOs and virtual sessions.
One of the nine pin socket Savers I ordered was missing the little screw and nut. Sent an email to TubeDepot to inform them. They replied right away and sent out a replacement. Been very happy with my orders (Packaging, shipping and quality of tubes).
Service and expertise like this is so rare in business today. Thank you Michelle for your help! I needed it. Looking forward to ordering from you again.
Michelle was very informative on tubes, help me so much. Tube Depot has always given great service and speedy delivery! Thank you Michelle and Tube Depot!
Thanks for your feedback Michael! It's our goal to provide an educated purchase for our customers. Let us know when we can assist you further. We appreciate your business!
All I can say that Michele with TubeDepot did fanatics job helping me to make educated decision on a tube selection. Overall Top Notch customer service. I can't recommend Tube Depot enough. If you are on Tone Chasing journey…reach out to Michele.
I was informed after paying for shipping my package hadnt even been scanned in after a week of waiting for some capacitors that it would probably be another 2-4 weeks before I would receive my package I made an order from another company the same day that offered free shipping and that order has already been received so I called that company back today (tubes and more) they shipped my capacitors out same day if tube depot cant gaurantee shipping or that you will even receive your package they shouldnt be shipping anything to anyone until they can get secure shipping this is rediculous funny one company can ship for free and send in a timely manner tubes depot charges for shipping and cant even give u a delivery date lesson learned I'll be using tubes and more from now on tubes depot is a terribly managed company
Thank you for your order and feedback. We apologize for any confusion regarding shipping. You reached out to us yesterday regarding this issue and we responded to your concerns notifying you that your package has been shipped and that USPS (not TubeDepot) has missed the scan on the outgoing package. This issue has been posted on our website so that our customers can make an educated carrier selection since the global covid pandemic began in 2020. You can review the details again here: https://tubedepot.com/pages/a-note-on-usps-delays We are confident that your package is still in transit and will arrive dependent on USPS delays (also outlined on our website and available for review on the USPS website). Again, our apologies for any confusion and we appreciate your business.
Just got off the phone with Michelle from Tube Depot. She was very friendly and incredibly helpful. I had already purchased from them previously (online), but this time I needed some information on an out of stock tube. Long story short, Michelle recommended a limited stock tube they had, that was essentially the same tube for less than 1/2 the cost of the out of stock tube. Very happy customer.
Thanks for your business and your feedback Neal! Our goal is to provide educated, excellent customer service and quality, reliable products for our customers. It's great to hear we are meeting our goals. That E88CC is a short run of an excellent tube at a great price. Let us know when we can further assist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your business and feedback! Let us know when we can assist you further.