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TubeDepot Reviews Summary
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I've been ordering tubes from TubeDepot since 2016 and will continue to do so I had a problem with some power tubes I ordered and not only were they helpful and friendly with getting me a return label my replacement tubes got back to me extremely fast friendly and speedy service 10/10
My first time calling (& ordering) from Tubedepot. Michelle answered the & completed my order. She was informative, straight to the point, and had a good sense of humor. It's refreshing in this day in Age 2 deal with a company like this. I hope all their representatives are this way. Thanks Michelle!
Excellent purchase of selected hifi valves.
There are eight 12ax7 balanced at low noise and very low microphonic.
Immediate dispatch of goods and solved customs problem not dependent on the seller.
Recommended purchases
Just ordered a quad of power tubes and there was a glitch in the using a coupon provided, the issue was addressed immediately with very quick service. I know they have quality product as I've used them before and prices are very fair. Highly recommended.
I have been buying my tubes from TubeDepot for years. Customer service is excellent!
To all the staff at TubeDepot and most recently Michelle - Thank you. You guys are tops!
David Bailis
Bethlehem, PA
I received wonderful assistance, the Italian post office returned the goods stupidly; Tubedepot "at his expense" sent them back to me.
A valve was unusable... after a few days it was replaced!
I'm sorry for those who have had problems with this excellent supplier, but I happened to be treated like a king.
Thanks Tubedepot I will make excellent publicity.
It's simply hard to believe that there are businesses still around that make the customer their primary responsibility. Tube Depot is the exception. I have been dealing with them for around 2 years now and have placed over 100 orders. Every order, no matter how large or small, gets the same care and attention. Their shipping is light speed fast with most orders going out the same day. Their parts are high quality and I've never been disappointed. I highly recommend them.
I´m Brazilian buyer. This week I had a big trouble with a specific item because they sent me wrong. I have sent an email to them claiming about this. They already sent me the correct item by courrier very fast.
I´m feel very confortable and safe to have business with TubeDepot.
Almir Rosalen
Very helpful in every way. Had several questions about tube selection for my integrated tube home stereo amp. They gave me their recommendations and I gave been very happy with them.
I love these guys. Call 'em on the phone, and they'll walk you through what you need. Great service.
I've used Tube-Depot for years for getting new production tubes, and pretty much plan to for the long run.
Sent me a couple of "tested" 6v6 tubes, they blew my amp TWICE, and when i explained the situation to them they told me that i had to pay for the return shipping, that they would refund me for it once they receive the tubes, so i sent the tubes, and they not only didnt refund me for the shipping back to the store, but they also never refund me for the original shipping either, so i lost my shipping money after their non tested shorted tubes blew my amp TWICE, and i had to buy two resistors out of my own money and wait for them to arrive in the mail (good thing i have some electronic skills otherwise it would have costed me a trip to the amp tech, which would have costed me more than the tubes themselves). One month lather im without a running amp and shorter of money, GREAT DOING BUSINESS WITH YOU GUYS! Eat a turd.
This is a story about 4 211 GE tubes which I asked TubeDepot to test. I live in Israel and have sent them the tubes for testing. I will skip the part where the results I received were vague and not professional since the real story came later.
I asked them to send me the tubes back and paid them 75$ for shipping. I specifically asked them to put the value of 75$ on the package so I won't have to pay customs. A few days later I get a call from local FedEx that I need to pay 300 dollars duties on a shipment from the US which was declared at 2000$. What, I yelled? Yes, you get it right. The people at TubeDepot sent the shipment with a value of 2000$ although I specifically told them to put just the shipping cost, and there was no way these used tubes cost even a third of that amount.
Anyhow, there was no way around it with the local customs authorities and so I told TubeDepot that I have no intention of paying it and I leave it to their conscience to ship it back to the US and then either ship it back to me with the right value, or wait until I sell them in the US.
A week has passed and I get a note from TubeDepot that they got the tubes back and they asked me what should they do with them? I asked them to wait awhile and I put an ad on Ebay.
A month later I got an offer for 400$ for the tubes, and sold the tube to a guy in the US. I then asked TubeDepot to send him the tubes but then I got my second shock from them. They now tell me that they paid 328 dollars for the shipping back from Israel and they want me to pay them that amount before they release them. Why 328 dollars as opposed to the 75 dollars I paid one way? Only tubeDepot has an answer to that, maybe the same answer of why they put a value of 2000$ on the tubes in the first place.
So I lost the tubes with this business and I will never ever do any business with them again.
I didnt recieve my order, tube depot didnt apologize nor offered any assistence, instead they put all the blame on you and talk in a very rude way. Shame! Never buy from them! Do ykursf a favour...
I've ordered a number of vacuum tubes from this site to feed my guitar amplifiers. Customer service is awesome, they stand behind the tubes they sell. They test all their tubes and offer triode balancing and matching services as well. This is my first stop if I need a set of tubes for a piece of gear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members