TSI Shipping Reviews Summary
TSI Shipping has a rating of 3.1 stars from 1,267 reviews, indicating that most customers are generally satisfied with their purchases. TSI Shipping ranks 33rd among Shipping sites.
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Waiting for quote
Isaac was very helpful.
Thank you so much Kathy for your assistance! You were very professional, personable and thorough. You explained the entire process and you were a pleasure to speak with! Thank you for making this an easy transaction! I really appreciate it!
Of all the shipping services I contacted, TransitSystems was the fastest with their response bid, gave the most options and was always quick to reply to questions. I always spoke directly to a person not a machine and the representative I dealt with was always patient. My order needed to be changed several times yet the representative was beyond helpful and courteous. I will use their services again!
My Cullen Lefchak deserves kudos and high recognition for his guidance with my curb-to-curb delivery preparation. Cullen is very professional and responds immediately to my emails or cell calls. He'll admit when he doesn't have an answer; however, Cullen will research and get back to you. I recommend him to set up your delivery!
The service was bad: the boxes came in absolutely crushed.
Besides, the biggest box was lost. On the top of that, for an additional weight the company took 400$ from our account without having it confirmed with him.
Very very expensive and not fair price
So far my service has been completely unacceptable and was not explained the conditions of the contract up from to suit needs. Now it is costing me much more than expected after giving up a competitor's bid for now the same service but cheaper and faster.
Be very careful when dealing with this company. No one ever told me there is a 10% cancellation penalty. The only reason that I decided to cancel my order was because their "Terms & Conditions" were not acceptable to me. The "Terms & Conditions" are only available AFTER you give them your credit card information. WHAT? How can this be legal? They will tell you they are rated AAA by the Better Business Bureau, but be careful.
Net, net I still want my stuff moved, but now I am down $180 and 3 business days time.
I was disappointed with the service I received from Transitsystems. My dad was moving out of his house & into an apartment and was giving furniture to me and my sisters. I hired Transitsystems to move a dresser and a hutch from Illinois to Pennsylvania. When I called to set up the order, I emphasized that the furniture had to be picked up before the closing date, Oct. 24. Issac assured me that would not be a problem. As the 24th drew closer,my dad was starting to stress out because he wasn't always at the house and his cell phone was giving him problems and he was afraid he would miss the call to set up the pick-up. So I made several calls to Transitsystems to check on the pick up date. Everyone was friendly and professional, telling me that Dad would be getting a call within two days. After a week of waiting, (I was beginning to think that I was getting the run- around from a shady company) they finally told me that the truck assigned to pick up the furniture had a cancellation and wasn't heading out east. They were working on finding another truck. The pick- up date was eventually set -- Oct 24th between 8am- 12 noon. It was the earliest date the truck could make it. So my dad and sister paid someone to move the furniture to the garage and arranged for a neighbor to be "on duty" since my dad had closing at 9:00am. The truck arrived at 6:30 that morning! In what universe does 6:30am fall within the 8am- noon window? Dad wasn't at the house because he was staying at his new apartment. We're lucky the neighbor was awake and saw the truck. The driver told him that they were going to wait until 7:00 and if no one showed up, they were going to leave. Really!? They were going to leave a whole hour BEFORE they were scheduled to arrive! I must admit, the drop-off was a lot smoother. The dresser and hutch arrived yesterday, Nov 3rd, in perfect condition. The movers from Metropolitan Warehouse were professional, courteous and ON TIME. The driver also called ahead to give me their ETA. Working with Transitsystems added more stress to an already stressful situation. I would think twice before using them again
I am not by my phone, where my email is! Why cannot the quote show up online along with being sent to me? Rep didn't respond when I asked that question online!
Both the quote and the reservation were handled quickly and efficiently. Kathy Temple was a pleasure to work with.
Very professional and courteous except pick-up guy. Try to call complain about their employee they hang up on me even I was not done explaining about the incident.
Pretty straightforward so far. Good UI.
Waiting for quote
I tried to call two times and both times the recording kept repeating no matter how many times I hit the button (1). Then I was cut off and an operator came on saying if you would like to make a call, please dial a phone number. Not easy.
I love to got this opportunists and this is a ever great website and worth benefits.
I am waiting for a quote but the ease of use of TSI website is great. Easy to understand and not cumbersome. Thank you for clearly and simply answering my questions and making this an easy process.
The company organized a move from the Chicago area to South Florida with some very specific requests. Isaac was very responsive, professional, and made the move work perfectly. I would highly recommend.
Did not get a reply to first request for quote. This was second request.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members